This profile has been claimed by the business owner or representative.
Appliance Parts
- E-Commerce
- Lawrenceville, GA
About this business
Location details
775 Tipton Industrial Dr, Lawrenceville, GA, 30046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:00 p.m. | |
| Tue | 8:30 a.m. to 4:00 p.m. | |
| Wed | 8:30 a.m. to 4:00 p.m. | |
| Thu | 8:30 a.m. to 4:00 p.m. | |
| Fri | 8:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered a part in March 2021 expecting 6 week delivery. A week later I receive an email that my order is suddenly delayed until June (77 days from order). After monitoring the order status, I see they are quietly changing the date every other week or so, delay, delay, delay. Meanwhile, I never once hear from the company. I contact customer support in early July and ask about my order, and am told it's been delayed until July 28. Late August, I get an email stating the the card I used 5 MONTHS AGO has been declined, because t... read more
Business response:
Encompass *** tried to work with the customer to resolve his issues, but he has declined our offer. The ETAs we provide customers are based solely on information we receive from the part manufacturer. Unfortunately, because their materials and stock constantly fluctuate, ETAs will often change day to day - now even more so due to the ongoing supply chain challenges caused by the global pandemic. We continually follow up with manufacturers and update estimated ship dates as we receive additional information. In this case, th... read more
I have had two experiences with Encompass. The first experience was somewhat positive. They had the part in stock, I ordered it, and it arrived several days later, no questions asked. However, my second experience was much worse. I ordered a part in late May, and the part was supposed to ship within 1-2 weeks after I ordered it according to the provided ETA. So, I ordered the part. It was for a laptop, but luckily the spring semester had come to a close and I wouldn't be highly dependent on my laptop for a while. So, after 1... read more
Business response:
Encompass is so sorry for the extensive delay on the customer's order. Unfortunately, as a distributor, we are wholly reliant on the overseas factory for ETAs. Please note that we DO NOT charge customers until their order ships. What this customer is seeing is a nominal pre-authorization charge that is simply a standard hold to ensure accuracy of the card details and is not owed.
On 6/01/2021, I ordered an air conditioner part. The initial turnaround time on the invoice indicates 3-5 business days. After 5 business days past, I contacted them and asked for an update. I was told that they would be receiving the part from the manufacturer on the 14th of June, and that it would be in my hands within 3 to 5 business days from that time. It is now the 15th of June, I have contacted them to determine the status of my order and they're telling me that they expect to have it on the 22nd. I truly suspect that... read more
Business response:
We apologize for the changing ETAs and understand how frustrating that can be. Like all distributors, we rely on manufacturers to tell us when we will receive our orders when a part is not in stock. Many different factors can affect ETAs, but we try to keep customers updated as best as we can with the information we receive. Encompass' customer base mainly comprises smaller businesses and individuals, so we absolutely do care. If we did not, we could not have remained in business for nearly 70 years. Our Customer Support t... read more
This company handles the warranty for Sony I had a failed cubed speaker which I chose to replace at 21.00 each, of course they were on backorder so after a month of waiting the package arrived and they had sent me out straps for the speaker at a total of 54.00 so I called for a RMA as I did not need straps and it cost me 10.00 for the label then 10 for shipping so I am getting back a 34.00 refund on a 54.00 purchase, what a rip off....
Business response:
In reviewing this customer's issue, there appears to have been some confusion. Encompass does not handle warranty for Sony; we strictly supply parts and accessories, - not products, such as the speakers he references. The customer ordered two straps and then contacted us to initiate a return, stating they were too expensive. Per our policy, customers returning good/unused parts are responsible for return shipping, so he opted to purchase a mailing label from us for $10.00. In good faith, we have issued customer full credit... read more
Liberty Home Guard uses this company for parts when making repairs to appliances covered by there home warranties. My HVAC system went out and had to have a part replaced. So they ordered it from this company Encompass and it keeps getting pushed out as being on back order, they advertise inventory they don't have and apparently can't get. It was supposed to arrive late March, then early April, then mid April, Then late April and now it says, mid May. I live in South Georgia and since late march my home temperature has been ... read more
Business response:
Encompass completely understands the customer's frustration. However, we have had zero demand in 15 months for the part she needs to repair her unit, so we had to source it directly from the manufacturer. (There is also no universal replacement for this particular part.) We rely on ETAs from the manufacturer, which can fluctuate due to a variety of factors such as materials availability. Our Purchasing team has contacted the manufacturer and asked to have the part shipped directly to her from the factory. We just confirmed ... read more
I ordered a package of Sonicare replacement brush heads. I received the package but was subsequently overcharged. I contacted Encompass Customer Service twice but was told that I needed to speak with Accounting. I could only leave a message with Accounting. I have not heard back. I will never order anything from Encompass again. But should you choose to do so, don't use a debit card when placing an order with Encompass.
Business response:
Encompass Customer Support leadership has looked into this issue, and the customer is absolutely correct: we found an inexplicable system error caused the customer to be charged an extra $3.79. We have issued a credit and are working to contact the customer with our sincere apologies for this experience. The representative who initially referred the customer to Accounting has undergone additional training. Since this is such a rare occurrence, the representative was not familiar with how best to handle. Encompass is also cu... read more
Encompass is the worst company and I would never use them again. Received a part for our fridge and it was the wrong size. Called customer service and reordered part. I was instructed to mail part back at our cost and refund would be issued within a week of receiving part after the warehouse had inspected it. It has been over a month. I have called Encompass twice about issuing the credit to my account and nothing gets resolved. Encompass received the part back in the warehouse 2/22. It is now 3/25. Be aware!
Business response:
Encompass ********* apologizes for this error and has issued the credit due to the customer for her returned part. As most other ecommerce sites, the customer is responsible for return shipping charges for a good/unused part. Our Return Policy is posted on our website, and customers are required to confirm they read the policy prior to completing their purchase. This delay is inexcusable, and we have retrained the agent who assisted the customer to follow up with the warehouse when we become aware of a returned part that ha... read more
Encompass supplied a replacement keyboard bezel and touchpad for a ThinkPad T420. This allowed replacing a malfunctioning touchpad in an older laptop that is sturdier than those made today. The only room for improvement is that the order took 52 days to ship from the time of order, but this was disclosed at the time of order. I suspect the bezel had to be shipped from overseas.
Business response:
Encompass is very appreciative of the positive review! She was correct that we had to order her part directly from the overseas factory because it has had no customer demand for more than a year so we do not keep it in stock. Thank you again!
I received missing, damaged and broken parts. Either previous customer returns; and now the part(s) packaging have missing parts, inferior sourced parts, or very poor quality control from LG and or Encompass. Maybe a combination of all 3 of the above. The only 2 positives from this horrible experience is: fast shipping through FedEx, along with great customer service from Encompass. Customer service got on the case and offered to make it right. Now waiting on the replacement parts to arrive. We'll see how all this turns out.... read more
Business response:
In response to the customer's review, we worked with our Operations team to confirm the parts he received were NOT previous returns and actually appeared to have been damaged in transit. Before we could file a claim with the carrier, the customer returned the parts to us. The customer has received replacement parts, and the issue appears to have been resolved.
Frequently asked questions about Appliance Parts
How is Appliance Parts rated?
Appliance Parts has a 3.6 star rating with 528 reviews.
When is Appliance Parts open?
Appliance Parts is closed now. It will open at 8:30 a.m.