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Appliance Parts
- E-Commerce
- Lawrenceville, GA
About this business
Location details
775 Tipton Industrial Dr, Lawrenceville, GA, 30046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:00 p.m. | |
| Tue | 8:30 a.m. to 4:00 p.m. | |
| Wed | 8:30 a.m. to 4:00 p.m. | |
| Thu | 8:30 a.m. to 4:00 p.m. | |
| Fri | 8:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am very unhappy with Encompass... Order does not include shipping rates so I am forced to order blindly to that charge. I made 1 order with several parts and they charged me 4 separate shipping rates. Unacceptable. How do I give a customer a quote if I don't know the shipping costs? I lost money on this job. I will not be using Encompass in the future.
Business response:
<p>Hi ******, we would really like the opportunity to look into this further with you and see how we can help. Please private message us an email or phone number so a supervisor can connect with you. ******************************************.</p><p>You have the option to have orders shipped complete which will insure one shipment with one freight charge.</p>
********* took my order and read me back my address when I asked her to.
Business response:
Hi ***********, we appreciate the shout out to recognize ********* for all she does and the opportunity to assist you!
I purchased a part for my ******* Dishwasher and it arrived in a week. When I pulled the part out of the box it was broken. I called the company and they said someone would contact me the next day about a replacement part. I never received any contact at all, so I used their online help to see if I can get my issue resolved. I received a response back the next day that just said to call their customer service line and they supplied the number. I tried calling the number and received a recorded message that they were helping ... read more
Business response:
Hi *******, our records indicate that you were in contact with a supervisor yesterday and this matter was resolved to your satisfaction. If not, please reach out **** at ********************************** to have this resolved to your satisfaction.
pricing not listed currectly even when you go through Samsungparts.com. trying to replace my lcd panel that's $453.67 that includes the core charge. before tax. after all the tax and shipping it cost $495.76 all together. there billing Department billing my card $560.55. call all the numbers and none of them don't know what's going on at all. or they lay and say they don't even carry my part I need at all. even letting a part cancel they still charged me $150 to cancel the order when nothing was shipped. redoing the order a ... read more
Business response:
We apologize for billing freight on your cancelation. Credit was just issued on our invoice # *************.We also credited ******* for the overcharge on the panel shipped on our invoice # *************.We have spoken to ******* to verify that this was resolved to his satisfaction.
Misleading online purchasing. When you go to the cart, you are presented with a charge for the item only and you need to confirm the purchase before seeing/realizing additional taxes/shipping charges. You get an initial email stating the order confirmation showing the item price and only receive hours later a second shipping confirmation that shows the entire price. I bought a replacement ********* rice cooker part for $18.95 and received the email confirmation. I could not place the order even though I didn't see shipping o... read more
Girlfriend has a Hisense 55H8G. After 2 years, the mainboard NAND chip failed like all of then seem to do. Out of storage error. Lame. I installed a new board from Encompass, (newer part ******) and happily watching snowboard vids on it before I go to bed. Success. If we get another 2 years out if it we will be happy. Cheers. -*******
Do not use. They send you an item not as advertised and make it so you can't contact them. Phone doesn't work. Chat support doesn't work. It's just a scam
On 8/17/23 I made a purchase of $275.42 only to be charged an additional $275.42 and I have spoken to several encompass staff on the issue of being charged $275.42 twice and due to the second charge my account incurred 3 overdraft fees in the amount *****,*****, and ***** to total ******. Encompass is not taking responsibility with this issue and I have been a servicer buying parts for a couple of years now and Im not happy with them and will not use them thanks to ****** when I spoke with her she was not concerned about the... read more
BEWARE!!!!!!!! as an individual, not a dealer, I ordered TWO (2) replacement headphone earpads on line AT THE SAME TIME. NOTHING, including no confirmatiion number, was reflected in the online message that they got my order. Turns out Encompass sent me ONE earpad at a time in separate orders and CHARGED me Shipping fee for EACH SEPARATE ONE. What a ripoff. Don't go here.
Frequently asked questions about Appliance Parts
How is Appliance Parts rated?
Appliance Parts has a 3.6 star rating with 528 reviews.
When is Appliance Parts open?
Appliance Parts is closed now. It will open at 8:30 a.m.