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Arbor Pediatrics - Ironwood
- Pediatricians
- Scottsdale, AZ
About this business
Location details
9827 North 95th Street, Suite 105, Scottsdale, AZ, 85258, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Unethical medical billing! When my baby was 3 days old we went to his newborn appointment. This is a $0 preventive appointment to see how baby is doing. They billed me a $113 up charge to the appointment because they coded the visit as my baby was having trouble eating. I said this has to be a mistake because my baby had never had trouble eating, he is a great eater. They said because I asked the doctor "how many ounces a day should I be pumping" that I needed to be up charged. I am a new mom and have valid questions about b... read more
Business response:
Thank you for sharing your concerns. We’re sorry to hear about your experience and understand how frustrating this must have been. We’d like to review this further and help resolve the issue. Please reach out to us at customerservice@pediatricassociates.com so our team can assist you.
For anyone looking for a pediatrician here- they will not take any children who are not willing to be vaccinated. Just an FYI to save your time.
Business response:
Mary D, we are sorry to see such a low rating. Please send us an email to customerservice@pediatricassociates.com if you wish to be contacted by a customer service representative. Thank you.
I used to love them but their service has severely gone down since they changed their online portal. Their phone service is also a disaster and they know it. I've put up with the inefficiencies for the last months because we've been taking my daughter to Dr. Barcelona for the last 11 years. It's been over year now and I am still not signed up despite multiple attempts to get myself set up to manage my kids' profiles. They haven't scheduled annual check-ups like they used to because they no longer send you notification when ... read more
I wish I could give them a negative score. I have had good experiences with the Doctors over the last 5 years, but the office staff at the Ironwood office are horrible and rude. Unfortunately this is not my first bad experience with them. No regard for their clients and the well-being of the kids. We had a newborn appointment, we were in the lobby for our appointment waiting in line and they bumped our appointment while we were right there waiting in line! Refused to get us in or fix the situation. Refused to let us talk to ... read more
Business response:
Christina B., your opinion matters to us. Thank you for taking the time to leave a review of your experience. Please send us an email to customerservice@pediatricassociates.com if you wish to be contacted by a customer service representative. Thank you.
Doctors are great but this new management is terrible. I took my child for a sick visit and was asked to pay for deductible amount and I refused because no one could tell me which code would be used, how do you before a doctor sees you. They asked for $115 and my insurance just processed for $11! Always bill! My insurance doesn't have a copay! Be smart and know your insurance and don't waste your time overpaying and having to ask for a credit later. The front desk knows nothing about billing and ask for money claiming that'... read more
Business response:
S M. we apologize for not meeting your expectations. Please know you can reach out to us at 954-315-5770 or send an email to customerservice@pediatricassociates.com so that we can further investigate your grievance. Thank you.
A patient for 12+ years, this practice is in shambles. Not service oriented - the front office is inefficient and rude! My appointment got moved around and I showed up an 45 mins earlier for a rescheduled time.. and was told the wait was well over an hour... 90 mins later everyone has walked in and out of here but no sign of someone coming to take us back! They got too big too care!
Business response:
Rini B., we apologize for our delay in reply. If you would like to speak to a customer service representative, please contact us at customerservice@pediatricassociates.com at your earliest convenience.
This practice has severely gone downhill in the last 16 years my kids have been patients. It's impossible to make appointments, leave a message for a nurse or doctor and the online portal does not work. Sadly, we won't be returning due to these issues.
This practice sold and has been nothing but a nightmare since "coastal kids" purchased the practice- the portals do not work, I have waited for hours to just talk to a human. I had a child with medical issues that has suffered as a result. The doctor are amazing but have blown up the practice by selling it to this California company that did not have the ability to transition the software . They have destroyed the practice. As a working mom of five children I can no longer keep waiting for it to get better. After 20 yea... read more
Terrible experience. We almost lost our 2 months newborn due to their wrong diagnosis by the so-called dr. Cesal :| PLEASE READ: When we found out our daughter is sick and took her to this place, they thought it is a flu and gave her some antibiotics but 2 weeks after we found out she actually had an RSV virus when she started retraction on breathing and we had to take her to the emergency room. We spent 4 stressful nights in the ICU room when our poor 2months old was battling between life and death:( most hospital rooms in... read more
Frequently asked questions about Arbor Pediatrics - Ironwood
How is Arbor Pediatrics - Ironwood rated?
Arbor Pediatrics - Ironwood has a 4.1 star rating with 381 reviews.
When is Arbor Pediatrics - Ironwood open?
Arbor Pediatrics - Ironwood is closed now. It will open at 8:00 a.m.