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AROCON Roofing And Construction
- Contractors
- Westminster, MD
About this business
Location details
101 R John St, Westminster, MD, 21157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to 12:00 p.m. |
Appt was scheduled for 25 Jun. They showed up on 13 Jun when I was out of town (I specifically scheduled for work to be done when I was home) Found out they showed up on 13th when I received voice msg from their office regarding work done on my home. I called back within 40 minutes and left very detailed msg with their service explaining no work should have been done on my home on 13 June. No call back on 14 June, 15 June. Received another voice msg and an email from office on 18 June seeking payment of invoice. By this time... read more
Arocon was assigned for our roofing project by Lowe's. We signed the agreement with Lowe's on 4/26/18 and have made two installments to Lowe's since the contract was signed. I spoke with Nancy on 5/7/18 who informed me that the roofing installation was scheduled for 6/26. I was disappointed to hear that we would have to wait 2 months from the date of the contract for the installation, nevertheless, we waited patiently. From May 7th to June 25th, I had no contact with Arocon. On the morning of 6/25, the materials were deliver... read more
Business response:
We do apologize for any miscommunication, however, this is not a very accurate portrayal of our company. AROCON is a contractor for Lowe's, and does not have control over when things are sold or gotten over to us for scheduling. Unfortunately due to the rain and storms we had during the month of June we did need to reschedule this work. During the time that the customer of Lowe's had called us, Lowe's had informed AROCON that they would be using a different contractor for the installation, which is why AROCON did not call ba... read more
Simply stated, this interaction was perhaps the worse customer service experience in over 25 years of being a home owner. From the scheduling of the work, to the final bill collection, the transaction was handled extremely poorly. 1.) We signed a contract and provided 1/3 of the total cost as a deposit May 25th but didn't get a call from the office to schedule the work until I call the sales rep and back and asked for a my money back a full 9 days later. My roof was leaking so much we had to place buckets to catch the water ... read more
Business response:
AROCON has reached out to this customer several times in reference to their concerns, but have not heard back in regards. To address the issues 1. The contract was signed right before the Memorial Day holiday, however, the customer was contacted the week after in regards to scheduling. 2. When informed that the project was unable to be completed on Monday June 18th, we rescheduled for the very next day June 19th in order to complete the work in a timely manner. 4. All of our contracts, including the contract signed by the cu... read more
A adam nefferdorf was sent out to assess our roofing issues, first off he was a fast talker, never once climbed the roof to see exactly what was needed.To make a long story short, he did not want to do a repair and replace job,he wanted to do the entire roof, made up a story saying he couldn’t get to us for a whole month, are you serious with rain forecast for the next 5 days. He thought he had us saying it would be 500 dollars for a temporary tarp and 1250 for the repairs. But we had a back up contractor that was excellent,... read more
Business response:
We do apologize for any miscommunication or misunderstanding. Unfortunately due to high demand after recent weather events, our schedule is booked out by several weeks. We are able to do immediate emergency tarps as needed. Due to the height and pitch of the roof, it was deemed unsafe to access the roof at the time of the estimate, however, our consultants are able to do ground assessments and/or interior assessments if necessary. We apologize again due to any misunderstanding there may have been, and as always we are happy ... read more
We contracted with them (and paid deposit) but ended up going with someone else, because they dragged their feet for weeks scheduling the work. Contracted to repair roof on two bays.
Business response:
Unfortunately there were a couple issues with this project. The lead consultant on this was not up to AROCON standards, and is no longer with the company. Again, we apologize for any issues at that time, and would be happy to help with any future projects.
The company cancelled my appointment without notifying me, making me waste a day waiting around for them until I called. Terrible service, very unprofessional on the phone when I called. Roof Repair
Business response:
We do apologize for the miscommunication. Unfortunately, due to weather we needed to reschedule this appointment, and had an incorrect phone number, and did not have an email address in order to contact to get this rescheduled. Again we do apologize for any miscommunication, and would be happy to reschedule an estimate at your convenience.
I would not ever use Arocon Design-Build again, nor would I refer them to anyone looking for a remodeling contractor. Complete reno of Master Bath, Hall Bath, and Deck.
You cancelled my initial appointment and then won’t respond to reschedule! Aweful service! Roof repair
Business response:
Unfortunately, AROCON is unable to find a customer by this name or address within our scheduling system. We would be happy to help with scheduling or with any project you may have. Please give us a call at (410) 861-6767.
The girl that answered was very nice. However, she tried to sell me a $200 roof and gutter "tune up". When I told her I just wanted an estimate to get mine repaired or replaced, she said that that would cost even more money. I haven't talked to any other companies that tried to charge for an estimate. Who is going to pay them money, just so we can pay them more money?! That's crazy! I have a leak in my roof so I've called a few roofers to get estimates. I always get at least 3 estimates for things like this. I called AROCON ... read more
Business response:
I apologize for any confusion. Our roof and gutter tune up is a maintenance and small repair service that we are able to provide for $198. Our estimates are also free of charge for us to come out and provide. We do, however, have a minimum price for any repairs. I apologize if there was any confusion on this. We would be happy to provide a free estimate for any future projects.
Frequently asked questions about AROCON Roofing And Construction
How is AROCON Roofing And Construction rated?
AROCON Roofing And Construction has a 4.7 star rating with 6,366 reviews.
When is AROCON Roofing And Construction open?
AROCON Roofing And Construction is open now. It will close at 7:00 p.m.