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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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ARW did not pay a claim for my hot water heater. The required document was sent. I called numerous times only to be placed on hold for about 30 minutes, transferred to several different people and then to have someone to say "I am emailing claims and it will take 1-2 business days for them to respond. I sent emails, message on Facebook, called every number i can find. Still no resolutions. The invoice I sent had everything they needed but still they have not paid. When I cancelled my policy I received a call saying the "invo... read more
Business response:
Hi Ms. ******* Thank you for taking the time to leave a review. We are disappointed to hear about the unfortunate experience described above and deeply apologize for how your claim was handled. We will use your feedback to improve our business processes. We wish you all the best in your future endeavors. Sincerely, American Residential Warranty
Worst Home Warranty company on the market. Take forever (60-90 minutes) to answer the phone for claims, difficult to get to any other person or department, take deductible for service, but have not provided service once. Sometimes deny claim on the phone without even going out. Unreasonable requirements before they will go out, if they even do. Then the repair person is totally unqualified. Usually an independent person, rather than a company. In reality, they don't cover anything. Have spent an entire day trying to cancel m... read more
Business response:
Hi Leonore, We appreciate you taking the time to leave us a review, and we are disappointed to hear that you did not have a good experience with us. We have requested further information from the Claims Department and a member of our Corporate team will review your account and be in contact to provide further information on your claim. We hope to have the opportunity to turn your experience around. Sincerely, American Residential Warranty
I can't see why this home warranty has such good reviews. I did my research before settling with this company but when it came time to get something repaired their service sucked to say the least. Placing a claim will take 2-3 days, regardless if it's an emergency. Trying to get a hold of customers service is such a pain, if you don't call right at the beginning of business, you could be waiting for an hour to speak with someone. Even the service providers seem to have this problem. I've had a repair guy chilling at my place... read more
Business response:
Hi *******, Thank you for taking the time to submit a review. We value your feedback. We have escalated the above to our Claims Department for a full investigation. A member of our Corporate Office will be in touch to discuss your ****** with you. Should you have any future inquiries, please forward them directly to ******@arwplans.com so they may be addressed accordingly. We hope to have the opportunity to turn this experience around. Sincerely, American Residential Warranty
This company is a ****. Don't know why and how they are in the Business. Begin just with a phone call first it takes forever to get through and they don't have a way that you could make a service request online.. once you get through then it seems like that there operation is from mountains of Utah with really bad connection, not to mention that operator is constantly apologizing for a bad connection. Our microwave needed a service A&E was able to come and inspect it in a timely manner and now they are trying to get an appro... read more
Dishwasher shooting an error May 13th 2021. Called to file a claim, waiting on hold for over an hour. Was told my the initial person, the claim was rejected. He told me to wait on the line for a supervisor and the supervisor could help. Waited for another hour for the supervisor. The supervisor claimed he fixed the issue and I took his word for it. He told me my claim would be forward to the manufacture, and the manufacture would come out and fix the issue. After a few days I never heard from the manufacture, so I called the... read more
Business response:
Hi ***********, Thank you for your review. We value your feedback and apologize for the unfortunate experience you describe above. Please send an email to ******@arwplans.com regarding the above issue with your dishwasher and include your policy number, address associated with the policy and the best contact number. We will conduct a full investigation and a member of our Corporate Office will reach out to you accordingly to discuss further. We hope to have an opportunity to turn your experience around. Sincerely, A... read more
Poor customer service Sales person sold me a policy that didn't cover my AC repairs. Was only an additional $14 per month but told me after they denied my claim. Very unsatisfactory services
Terrible. Our fridge broke and we attempted to use our warranty to have it fixed. It has been TWO MONTHS playing phone tag with at least 3 separate companies that ARW states they work with and our fridge is still dead. We finally gave up and are just getting rid of the whole fridge. We'll never buy home warranty again.
We filed a claim back in March14 2021 and have been getting the runaround We paid out of pocket due to the fact we were told to pay the claim and we would be reimbursed. This has not happened and we have been getting either hung up on or sent to different departments and given the runaround. we are not satisfied with this company even though they claim to have A+ rating with the BBB. We would not recommend this company to our worst enemy......
Business response:
Hi Mr. Gutierrez, Thank you for your review. We value your feedback and apologize for the experience you have described above. We have initiated a full review with our Claims Department into your account and claims and your feedback has been escalated to a member of our Corporate Office, who will be reaching out to you accordingly. We hope to have the opportunity to turn your experience around. Should you have any further inquiries, please do not hesitate to email us directly at claims@arwplans.com. Sincerely, Am... read more
I wish it could be negative stars. Worst customer service I have ever experienced. I'm convinced they are a ****. They hang up on you in the middle of phone calls and it takes an hour to navigate their phone system each time you call. It has taken me months to file one claim and they charged me the service fee over two months ago but never contacted the repair company. I have requested a full refund and they have not responded other than trying to lie to me. I kept giving them the benefit of all their excuses but now I see i... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,794 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.