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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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They were quick to send a tech to check the AC but took 9 days to tell us that what they told us we had bought for coverage we actually did not have. We spent 9 days in Florida with the lowest temperature at 87 and the highest at 91, it is worth mentioning that we have two little ones. Called several times and most of the time waited for an average of two hours before they hung up on us. My wife made a review and corporate office called her saying that they will take care of it right away; the right away ended up being three... read more
Business response:
Hi Mr. ******** Thank you for taking the time to provide feedback. We apologize for the unfortunate experience you describe above and have escalated your concerns to our relevant departments. We will use your feedback to help improve our business processes and wish you all the best in your future endeavors. Sincerely, American Residential Warranty.
I would not recommend. This company lacks professionalism, they saved my debit card information without authorization and drafted my account without sending me a invoice via email or by mail. I logged onto the customer portal and was unable to remove my debit card information. I contacted them on a Saturday and spoke with ***** and was told that no managers work on the weekends companywide and that I would have to call back on Monday. I called on Monday and spoke with ****** in the billing department and when I asked to be t... read more
Business response:
Hi ******** Thank you for the feedback you provided. We apologize in the delay in response and for the unfortunate experience you describe above. We value you sharing your experience so we may improve our business processes. We wish you all the best in your future endeavors. Sincerely, American Residential Warranty
This company is a ***** warranty company. They fail to notify the customer that you have to pay the service fee upfront is the first compliant. The second complaint is after taking off a day of work for a repair company to come out and what we thought was to repair our broken toilet found out that he was just here to look at the toilet and now have to submit the request for approval. What the HECK! He had all the parts on the truck so why could he not just fix the toilet or call the company to get the approval on the spot. N... read more
Business response:
Hi Ms. ******** We appreciate you taking the time to send us your feedback. We are disappointed to hear about the way in which your claim was handled. If possible, please forward an email to ******@arwplans.com with your full address, phone number and account number (if known) associated with your ARW account. We will initiate a full investigation into your claim issues. We would like the opportunity to turn your experience around. Sincerely, American Residential Warranty
This is the worst company I have ever dealt with I have been on the phone since twelve today July 14, 2021 I have called 12 times and have been put on hold four times for over a hour in a half trying to resolve a situation I have asked for the manger each time and every time they transfer me no one come to the phone I'm on hold for a long time I don't understand they can take your money but not come and fix what you need to fix
Business response:
Hi ****** We appreciate you taking the time to leave us a review, and we are disappointed to hear that you did not have a good experience with us. We appreciate the opportunity to look into your claims experience and turn your experience around. Sincerely, American Residential Warranty
Placed claim for dishwasher. Repair technician came out right away but follow up for part took forever. When I inquired the local service provider they said AIG had not got back to them for approval. I called ARW and after a frustrating runaround of over 30 min on phone I finally got someone who could approve the part/repair. Dishwasher then needed a second part and the process repeated. Took over 2 months to repair the dishwasher which is unacceptable. All ARWs fault and your customer service is painful to work with. Do not... read more
ARW did not pay a claim for my hot water heater. The required document was sent. I called numerous times only to be placed on hold for about 30 minutes, transferred to several different people and then to have someone to say "I am emailing claims and it will take 1-2 business days for them to respond. I sent emails, message on Facebook, called every number i can find. Still no resolutions. The invoice I sent had everything they needed but still they have not paid. When I cancelled my policy I received a call saying the "invo... read more
Business response:
Hi Ms. ******* Thank you for taking the time to leave a review. We are disappointed to hear about the unfortunate experience described above and deeply apologize for how your claim was handled. We will use your feedback to improve our business processes. We wish you all the best in your future endeavors. Sincerely, American Residential Warranty
Worst Home Warranty company on the market. Take forever (60-90 minutes) to answer the phone for claims, difficult to get to any other person or department, take deductible for service, but have not provided service once. Sometimes deny claim on the phone without even going out. Unreasonable requirements before they will go out, if they even do. Then the repair person is totally unqualified. Usually an independent person, rather than a company. In reality, they don't cover anything. Have spent an entire day trying to cancel m... read more
Business response:
Hi Leonore, We appreciate you taking the time to leave us a review, and we are disappointed to hear that you did not have a good experience with us. We have requested further information from the Claims Department and a member of our Corporate team will review your account and be in contact to provide further information on your claim. We hope to have the opportunity to turn your experience around. Sincerely, American Residential Warranty
I can't see why this home warranty has such good reviews. I did my research before settling with this company but when it came time to get something repaired their service sucked to say the least. Placing a claim will take 2-3 days, regardless if it's an emergency. Trying to get a hold of customers service is such a pain, if you don't call right at the beginning of business, you could be waiting for an hour to speak with someone. Even the service providers seem to have this problem. I've had a repair guy chilling at my place... read more
Business response:
Hi *******, Thank you for taking the time to submit a review. We value your feedback. We have escalated the above to our Claims Department for a full investigation. A member of our Corporate Office will be in touch to discuss your ****** with you. Should you have any future inquiries, please forward them directly to ******@arwplans.com so they may be addressed accordingly. We hope to have the opportunity to turn this experience around. Sincerely, American Residential Warranty
This company is a ****. Don't know why and how they are in the Business. Begin just with a phone call first it takes forever to get through and they don't have a way that you could make a service request online.. once you get through then it seems like that there operation is from mountains of Utah with really bad connection, not to mention that operator is constantly apologizing for a bad connection. Our microwave needed a service A&E was able to come and inspect it in a timely manner and now they are trying to get an appro... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,755 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.