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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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My wife was LIED TO over the phone of what our coverage will be. ARW stated that they would cover the price of the current unit, if it needed to be replaced, (of course not covering any additional costs of the new unit.) Also we have multiple hvac systems in our home, and we were told each would be covered. Fast forward, and our furnace broke and needs replacing. they called and told us we would need to pay $5000 dollars to replace it, or we could take a buyout of $475. That's right, FOUR HUNDRED and SEVENTY DOLLARS. Also if... read more
Business response:
Hello *******, We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you. Sincerely, American Residential Warranty
This is the most Customer Unfriendly company. WE filed a claim for a dishwasher in 2019 and the rep came and said that the dishwasher was working fine and did not have any issues and said if the issue of residue and dishes being dirty persists, they would come back. Then COVID happened and we cleaned half the dishes by hand after putting them in the dishwasher. In 2021, we called them for the same services and were asked to pay the % 55.00 fees again, which we paid, After that, we have had three techs visit the home and spen... read more
Business response:
Hello ****** We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you. Sincerely, American Residential Warranty
If you're looking for a home warranty for your emergency repairs, stay away from the American Residential home warranty program. I had a Sears home warranty and was looking for another company with a better premium and deductible. American Residential representative was so convincing that I switched my coverage to them. BIG MISTAKE! Don't be fooled by the lower price; you will get what you pay for! Instead, please pay attention to the actual coverage; they do not tell you when selling you a product. Most importantly, when yo... read more
Business response:
Hello **** *****, We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you. Sincerely, American Residential Warranty
They are big layer don't follow the agreement they sale you something and they don't respect it I did contact for full coverage after one month I did claim for plumbing & electrical they told me I am not covered. Terabol comp. and they don't want to return my money back. I don't recommend any body to go with them.
Business response:
Hello ****** We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you. Sincerely, American Residential Warranty
Do not do business with American Residential Warranty. They deny claims without investigation or explanation. When I call into the company, I speak to agents that are not English speaking (at least first language) and then get the run-around on very basic requests. Response times are dismally slow. Do your research on this company before proceeding.
Business response:
Hello *****, We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you. Sincerely, American Residential Warranty
Lousy service in paying a $95 bill. Switched from 1 place to another. Intend to cancel our account. On the line for over an hour faxed the bill to who I was told to and that was in December 23rd got nothing but a really bad headache and irritation dealing with the company. Run away from them
Business response:
Hello *******, We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you. Sincerely, American Residential Warranty
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,713 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.