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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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Been waiting over 6 mos. for my Payment, since May 6th 2021, after replacing my Furnace and AC system. I have called more than 100 times. Left on hold for many hours. Promised the check is in the mail. Policy has a $600 limit, they told me I must replace with new system before they would pay. I sent the copy of Receipt for the install of New equipment. Then I told them to Cancel the entire Policy in August because I could not get my Insurance claim Payment. I canceled By phone, By US mail, and by Email. Now they are trying t... read more
Business response:
Dear ****** ****** Thank you for taking the time to leave a review. We apologize for the unfortunate experience you describe above . We would like to initiate a full investigation and hope to have the opportunity to turn your experience around. We have escalated your request for further information about your Claim Number XXXXXXXX to our Claims Department affiliated with your account. A member of the team will review your account and reach out to you shortly to provide an update.
I attempted to file a claim for my broken refrigerator today 11/5/21 with American Residential Warranty (AIG Warranty Guard,LLC) for which my warranty period just started on 11/5/21. I had waited the entire duration of the 30 day waiting period to file this claim. My refrigerator had broken down 2 weeks into the waiting period so I had to wait another 2 weeks for the claim period to begin. Upon calling to file the claim, the service representative informed me that my claim was denied due to "item breaking down before the sta... read more
Business response:
Dear Valued Customer, Thank you for taking the time to provide feedback on your recent experience with ARW Home. We will apply your feedback to our internal business processes. We hope to have the opportunity to turn your experience around. We are grateful and look forward to the continued opportunity to protect your home contents per your policy. Sincerely, ARW Home Services
I wouldn't even give them one star...but I have to select one here. They charged us $681.00 for a home warranty which covered many items in our home including our Appliances, pipes, ceiling fans, garbage disposal and our Furnace and Air Conditioner. Then when our furnace has a medium size repair no furnace or air conditioner in our area wants to work with them as they don't reimburse them for furnace or air conditioning work provided. Then they said they would send a furnace and Air Conditioner contractor out to our home. Th... read more
Business response:
Hi Ms. ******** Thank you for your feedback as it is imperative for improvement of our business processes. We apologize for any inconveniences caused and understand your concerns regarding the unfortunate experience you describe above. Thank you for allowing us the opportunity to review and investigate the above charges and look forward to hearing from you. We wish you all the best in your future endeavors. Sincerely, ARW Home Services.
If I could give zero stars I would. ARW has claimed to have sent invoices which they never did. They changed billing addresses this year and apparently do not coordinate between Cincinnati, OH and Boca Raton, FL. They called and harassed me for not paying a premium which in fact I had. Only when I sent them a copy of my check they had cashed would they believe me. Now I am getting calls and emails from them again this quarter threatening to cancel my policy for non payment of premium. They emailed me the premium notice that ... read more
Business response:
Hi Mr. and Ms. ****** Thank you for your feedback. We have discussed your above experience with our billing department and passed on your feedback. We apologize for the unfortunate experience you encountered. We hope to turn your experience around in the future. We look forward to continuing to protect your home in the future. Wishing you all the best in your future endeavors. Sincerely, ARW Home Services
Every since June, 2021, A repair man has been coming out here to fix one thing after another with my dryer the Repair Man was just out here 2 weeks ago and order more parts, The guy that came today said he is going to recommended to get another dryer because the previous Technician order the wrong parts. This will be the 6 times them trying to fixed this dryer, also been asking for an Electrician for my outlets in my house since July 2021. The Corporate offer me $300.00 for to get another Electrician and refund me but only w... read more
Business response:
Hi Ms. ******* We apologize for the unfortunate experience you have described above and for any inconvenience caused. We have spoken with our claims department and they have advised that the adjudication is per the terms and conditions of your policy. We hope to have the opportunity to turn your experience around in the future. We wish you all the best in your future endeavors. Sincerely, ARW Home Services
Total inefficiency. Paid $350 for 5 months coverage. $55.00 service fee for a backed up toilet. Told 48 hours before I would hear from a provider. Talked with supervisor. I said what if this was the only toilet I had. I would have to go to a motel and pay for a two night stay. I am canceling this service, but the BBB needs to address this ****. I asked for my $55.00 to be reimbursed. I was told if I called a different company ARW would reimburse me. The supervisor told me I would have to keep the claim open for that to happe... read more
Business response:
Hi ******, We apologize for the unfortunate experience you describe above and for any inconveniences caused. We have reached out to our Claims Department for a full review of your claims experience and a member of our Corporate team will reach out to you shortly to discuss your experience further. You may also contact us at any time via ******@arwplans.com for any future inquiries or assistance. We hope to have the opportunity to turn your experience around. Sincerely, ARW Home Services.
I have a American Residential Warranty agreement an a second home and paid for service to repair my washer. The service person was unable to remove a folding door and by the time I was back at the house and was able to remove the door and reschedule a visit to complete the service it had already been 90 days and American Residential Warranty closed the claim and refused to reopen it and refused to allow me to speak with a manager. This warranty has not been useful to me.
Business response:
Hi **** We apologize for the unfortunate experience you describe above and for any inconveniences caused. We have reached out to our Claims Department for a full review of your claims experience and a member of our Corporate team will reach out to you shortly to discuss your experience further. You may also contact us at any time via ******@arwplans.com for any future inquiries or assistance. We hope to have the opportunity to turn your experience around. Sincerely, ARW Home Services.
I purchased the Ultimate Home Electronics Plan from American Residential Warranty. Before I purchased the plan I asked them if they cover OLED's because I have 3 of them. They said it the Ultimate Plan. I the asked what about a burnt image's. I have friends that left there TV on and it all our fears that that happens to us. they tell you all the many things it cover and how it the ULTIMATE PLAN. They sold there Ultimate Plan like a used car salesmen. Get the sale and let someone else deal with the problem. The hope that you ... read more
Business response:
Hi *****, Thank you for your review and feedback. We apologize for the unfortunate experience you describe above and will ensure that your feedback is received at both Asurion and within our Corporate office. We wish you all the best in your future endeavors. Sincerely, ARW Home Services
I'll start by stating that I can't remember Ever filing a complaint on the BBB against any company. Either many years ago, or Never! This company American Residential Warranty in Boca Raton, FL is by far, the most dishonest, unethical.. borderline evil that I've ever experienced in my life of 65 years! Starting and ending with Absolute Documented Facts... Here's how the events happened.. I called in on March 15th, 2021, to get a new policy, as my other, with another company expired in January. When I spoke to the person ... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,754 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.