ARW Home

Maria Y. 

on BBB

4 years ago

AMERICAN RESIDENTIAL WARRANTY CO. "If you are thinking about joining ARW think again!! Run far away from it!!" April 13,2021 (WASHER AND DRYER) We put in the first claim for the washer and dryer. The service provider came out two weeks later, and wrote it up that it needs to be replaced. The service provider told me that it takes a while to hear back from ARW so I should give it about a month. I waited to hear my next steps from ARW, but never got an email, text, mail, or call. About a month or so later, after receivi... read more

Susan C 

on BBB

5 years ago

Stay away from this company. Customer Service calling in wait time is very very long. You ask for a call back which never happens. Called for A/C repaired was approved to find my own company/technician. Had been approved for money to be paid back to me after repair, Summited repair paperwork, was told I did not receive approval for my own technician to come out. This is not true. My claim was turned down because the items that broke TVKit and the lines are not covered in the A/C policy. The Freon is not over also. Why have a... read more

Bruce J 

on BBB

5 years ago

American Residential warranty is a terrible ran company. They do not stand by their contracts they make with the customers. Their statement "we will get back with you in two days with next step" is a lie. They lack communication, they will nickel and dime you, never follows the contractors advises nor replies to contractor. I choose this company because we saw where they were the top home warranty company. THAT'S NOT TRUE!!! They will take your money but not provide with the service they promise. Terrible company. ******** ... read more

Stacy V. 

on BBB

5 years ago

They were fine until you needed something replaced. My waterheater started leaking. Rusted out like what happens. They said they would send a plumber to look at it. They contracted the work out. The plumber looks at it and determined that we needed a new waterheater. Okay. Then the contracted company tries to reach American Resadental Warranty company to get the replacement approved. American Resadental Warranty Ajudication department would never answer the phone. They called them and I called them everyday. No one would ans... read more

Ellen F 

on BBB

5 years ago

My only claim was turned down. Tried calling several times. Did not get a call back. You have to jump through many hoops to cancel your account. I got a call back from claims. I tried to explain my situation and the person accused me of yelling and talked over my conversation. Very poor customer service. I'm 76 and thought this was a good investment. I would not recommend this company to anyone. Very frustrating. 

Wyatt 

on BBB

5 years ago

This company is garbage. When a repair is requested they waste your time by assigning it to contractors that do not service your brand, not cover your area or do not work with ARW. You eventually give up and get it repaired outside of the warranty. This is the worst warranty company I have ever dealt with. 

Leslie Henderson SR 

on BBB

5 years ago

I filed a claim for repair of a over the.range microwave in on May 4,2021 was not resolved until June 29,2021. It could not be fixed so they gave me a buy out for 126.00 dollars , but I could not reach them by phone had to hold on for hours at a time listening to recordings. Contractor waited for 1 month on parts. The Contractor waited 1 month on parts and could not get them. They reported to ARW that they did another resolution because it could not be fixed and that ARW would call me, but they did not. After the 2 weeks of ... read more

Alexander A 

on BBB

5 years ago

The positive reviews have to be fake. This company is the worst. Like other reviewers have said, they are quick to take your money but once you need a repair, it is a totally different story. The voice prompts take you through a series of questions, after pressing 1 here and 2 there it finally takes you to where you are supposed to hold for the next available agent. After waiting for more than 30 minutes, they drop the call. If you do get to talk to someone, they don't give you straight answers. This is a ****. STAY AWAY FRO... read more

Daniel F 

on BBB

5 years ago

This is a two star review. American Residential Warranty has horrible customer service, and you frequently find yourself on hold for two hours or more waiting for someone to pick up. The times they sent people out to our house have been about half and half with regard to success. The first couple of times, service providers were calling me to collect the remainder of the amount that American Residential Warranty was supposed to pay. After lengthy hours of holding for and finally speaking with ARW customer service, those thin... read more