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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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Dishwasher shooting an error May 13th 2021. Called to file a claim, waiting on hold for over an hour. Was told my the initial person, the claim was rejected. He told me to wait on the line for a supervisor and the supervisor could help. Waited for another hour for the supervisor. The supervisor claimed he fixed the issue and I took his word for it. He told me my claim would be forward to the manufacture, and the manufacture would come out and fix the issue. After a few days I never heard from the manufacture, so I called the... read more
Business response:
Hi ***********, Thank you for your review. We value your feedback and apologize for the unfortunate experience you describe above. Please send an email to ******@arwplans.com regarding the above issue with your dishwasher and include your policy number, address associated with the policy and the best contact number. We will conduct a full investigation and a member of our Corporate Office will reach out to you accordingly to discuss further. We hope to have an opportunity to turn your experience around. Sincerely, A... read more
Poor customer service Sales person sold me a policy that didn't cover my AC repairs. Was only an additional $14 per month but told me after they denied my claim. Very unsatisfactory services
Terrible. Our fridge broke and we attempted to use our warranty to have it fixed. It has been TWO MONTHS playing phone tag with at least 3 separate companies that ARW states they work with and our fridge is still dead. We finally gave up and are just getting rid of the whole fridge. We'll never buy home warranty again.
We filed a claim back in March14 2021 and have been getting the runaround We paid out of pocket due to the fact we were told to pay the claim and we would be reimbursed. This has not happened and we have been getting either hung up on or sent to different departments and given the runaround. we are not satisfied with this company even though they claim to have A+ rating with the BBB. We would not recommend this company to our worst enemy......
Business response:
Hi Mr. Gutierrez, Thank you for your review. We value your feedback and apologize for the experience you have described above. We have initiated a full review with our Claims Department into your account and claims and your feedback has been escalated to a member of our Corporate Office, who will be reaching out to you accordingly. We hope to have the opportunity to turn your experience around. Should you have any further inquiries, please do not hesitate to email us directly at claims@arwplans.com. Sincerely, Am... read more
I wish it could be negative stars. Worst customer service I have ever experienced. I'm convinced they are a ****. They hang up on you in the middle of phone calls and it takes an hour to navigate their phone system each time you call. It has taken me months to file one claim and they charged me the service fee over two months ago but never contacted the repair company. I have requested a full refund and they have not responded other than trying to lie to me. I kept giving them the benefit of all their excuses but now I see i... read more
This warranty company was supposed to cover my HVAC. When come time to repair it they said it's not covered. I paid on this warranty for over a year and paid for them to send a service tech out to look at it. If it's not covered then why take my money for a service tech? We went a month without hearing from them and when I called them they said it's not covered. I was on hold with them for over 3 hours! Then they hung up on me. I'll never do business with them again.
Called in for a dishwasher repair January 14th. Nearly 4 months later and my dishwasher has still not been repaired. I have called back twice to try to find out how to escalate this issue, after being told that delay is due to a part being out of stock. However no other efforts have been made to resolve this by possibly finding another place to order the part from. I don't even know why I pay monthly for this service. It is essentially useless. With two policies costing over 200$ a month, the service is not even close to par... read more
Business response:
Hi **** and ********, Thank you for taking the time to leave a review. We apologize for the unfortunate experience you have described above. We have escalated a full review into your account and current claims with our claims department processing your claims. Members of both the Claims Department and our Corporate team here at ARW will be reaching out to you to discuss your account. We would appreciate the opportunity to turn your experience around. Should you have any further inquiries, please do not hesitate to... read more
This company is a complete joke! I purchased a policy in May of 2020. On April 8th of 2021, I called to submit a claim for my A/C unit. Why I can't submit a claim online is absurd in my opinion, so I called the claims number provided on the website with my policy. First person I spoke with said they couldn't locate my policy?! I said I'm looking right at it and can provide you with the policy number! They said there was nothing the claims department can do, and I had to reach out to customer service. Well i did that and they... read more
Business response:
Hi ***, Thank you for your review. Here at American Residential Warranty, we value your feedback and apologize for the above experience. We will review your account and have one of our Customer Advocates contact you directly to help resolve your issues by the close of business. Regards, American Residential Warranty.
I just had a gas leak under our house (energy company said we were very lucky to catch it because it was flowing out like crazy underneath our house and the readings inside were bad as well), related to the plumbing connected to our stove. I was told it would take a couple of days to get someone out to fix it and I said that's too long, as we wouldn't be able to use the stove or have hot water and because it was such a serious thing, we wanted to choose who did it. I told them we have a plumbing company we have confidence in... read more
Business response:
Hi *****, Thank you for your review. Here at American Residential Warranty, we value your feedback. We will review your account and have one of our Customer Advocates contact you directly to help resolve your issues by the close of business. Kind Regards, American Residential Warranty.
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,755 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.