ARW Home

Ms V J 

on BBB

4 years ago

This company is a ***** warranty company. They fail to notify the customer that you have to pay the service fee upfront is the first compliant. The second complaint is after taking off a day of work for a repair company to come out and what we thought was to repair our broken toilet found out that he was just here to look at the toilet and now have to submit the request for approval. What the HECK! He had all the parts on the truck so why could he not just fix the toilet or call the company to get the approval on the spot. N... read more

Kenya Sanford 

on BBB

4 years ago

This is the worst company I have ever dealt with I have been on the phone since twelve today July 14, 2021 I have called 12 times and have been put on hold four times for over a hour in a half trying to resolve a situation I have asked for the manger each time and every time they transfer me no one come to the phone I'm on hold for a long time I don't understand they can take your money but not come and fix what you need to fix 

James H 

on BBB

4 years ago

Placed claim for dishwasher. Repair technician came out right away but follow up for part took forever. When I inquired the local service provider they said AIG had not got back to them for approval. I called ARW and after a frustrating runaround of over 30 min on phone I finally got someone who could approve the part/repair. Dishwasher then needed a second part and the process repeated. Took over 2 months to repair the dishwasher which is unacceptable. All ARWs fault and your customer service is painful to work with. Do not... read more

Tiffany G 

on BBB

4 years ago

ARW did not pay a claim for my hot water heater. The required document was sent. I called numerous times only to be placed on hold for about 30 minutes, transferred to several different people and then to have someone to say "I am emailing claims and it will take 1-2 business days for them to respond. I sent emails, message on Facebook, called every number i can find. Still no resolutions. The invoice I sent had everything they needed but still they have not paid. When I cancelled my policy I received a call saying the "invo... read more

Leonore K. 

on BBB

4 years ago

Worst Home Warranty company on the market. Take forever (60-90 minutes) to answer the phone for claims, difficult to get to any other person or department, take deductible for service, but have not provided service once. Sometimes deny claim on the phone without even going out. Unreasonable requirements before they will go out, if they even do. Then the repair person is totally unqualified. Usually an independent person, rather than a company. In reality, they don't cover anything. Have spent an entire day trying to cancel m... read more

Phoenix R 

on BBB

4 years ago

I can't see why this home warranty has such good reviews. I did my research before settling with this company but when it came time to get something repaired their service sucked to say the least. Placing a claim will take 2-3 days, regardless if it's an emergency. Trying to get a hold of customers service is such a pain, if you don't call right at the beginning of business, you could be waiting for an hour to speak with someone. Even the service providers seem to have this problem. I've had a repair guy chilling at my place... read more

Jaishree D 

on BBB

4 years ago

This company is a ****. Don't know why and how they are in the Business. Begin just with a phone call first it takes forever to get through and they don't have a way that you could make a service request online.. once you get through then it seems like that there operation is from mountains of Utah with really bad connection, not to mention that operator is constantly apologizing for a bad connection. Our microwave needed a service A&E was able to come and inspect it in a timely manner and now they are trying to get an appro... read more

C_spears10 

on BBB

4 years ago

Dishwasher shooting an error May 13th 2021. Called to file a claim, waiting on hold for over an hour. Was told my the initial person, the claim was rejected. He told me to wait on the line for a supervisor and the supervisor could help. Waited for another hour for the supervisor. The supervisor claimed he fixed the issue and I took his word for it. He told me my claim would be forward to the manufacture, and the manufacture would come out and fix the issue. After a few days I never heard from the manufacture, so I called the... read more

Perret Rivers 

on BBB

4 years ago

Poor customer service Sales person sold me a policy that didn't cover my AC repairs. Was only an additional $14 per month but told me after they denied my claim. Very unsatisfactory services