ARW Home

Betty M 

on BBB

4 years ago

This is the worse warranty business out there. We are senior citizens and have had home warranties on each home we have purchased. This one should be avoided at all costs. They talk a big and good game. Taught well how to lure you in with promises they have no plans to keep. After approximately 2 months after ordering, we had a plumbing problem in our newly bought home. When I called, they ask what we thought was the problem, after stating, the agent insisted i was a parts problem, which I disagreed. They had no plans ot pay... read more

Galina S 

on BBB

4 years ago

Very bad company! Stay away! Promises a lot, and pays nothing! When customer not happy with the company's service and stopped the monthly payments, their phone terror never ends! They climb into your pocket, but they themselves do not want to pay if something unforeseen has happened with household appliances. 

James J 

on BBB

4 years ago

This is the second complaint I'm filing. The first one covered the lack of service. ARW took my initial required payment when making a claim and then never followed up to provide the service. While trying to rectify it I was placed on hold for hours, hung up on, lied to and put through such an ordeal to where I filed a BBB report to get my money back. I eventually got it back with absolutely no empathy from anyone at ARW which clearly told me this was an organization to **** people at the highest level. Now, a year later ... read more

Inderjit S 

on BBB

4 years ago

Requested and paid $55 for a service provider to come out on 8/2 and did not have one come out until 8/26. Then service provider sent invoice to ARW to approve authorization on a payment or something before they could order the part. Followed up with them every day and still no update on the situation and absolutely horrible customer service. DO NOT RECOMMEND! 

Tiffany C 

on BBB

4 years ago

-5 stars. Filed a claim in January 16, 2021 because my garage had no power. We paid the $55 and was told we would hear from the service provider. Never did. Spent more than a month calling getting put on hold for hours on end and finally got a provider name in March. They said they would come that Saturday, never showed. When we called them they said the warranty company canceled the contract. Was very rude about it. Called again to the warranty company and same song and dance. When we finally got someone they said they woul... read more

Taranjit H 

on BBB

4 years ago

I would give minus stars. I have been with them for 3 years filed my first claim last month because my water heater stopped working. Called and filed a claim waited three days water still. It fixed they told me it will be fixed sometime next week they have yo-yo 7 days to do so. So I got it replaced out pocket paid $2200 and today my garage door doesn't work called filed a claim and I'm being told they have up to 7-10 days to fix it. I don't know why I pay them $70 a month when they don't fix anything. I mean how many days c... read more

MICHELE A 

on BBB

4 years ago

I had this policy since May 2017. I used it twice once in 2018 for my garbage disposal that didn't need to be replaced but adjusted and in 2019 once for adding Freon to my central air unit. Well my central air wasn't working, placed a call to ARW on May 25, 2021 and had repairman scheduled for May 27, 2021. The repairman came out check my central air unit on May 27 and advise me he would contact me within the week. Well I called the repairman's company Bear Service LLC multiple times and never received a resolution to what ... read more

Tracy R 

on BBB

4 years ago

They are a terrible company. Very slow response. I have been trying to get my air conditioner fixed for 3 weeks. They have dropped communication between the company, the contractor, and the claim paying company. No one seems to know what the other is doing. They mislead you in telling you all your appliances are covered and then when its time to pay or get it fixed they don;t respond. I'm not sure how they have a 5 star rating I believe these ratings are fictitious. They say they have no one of following up on the emails the... read more

LISA H 

on BBB

4 years ago

I file a claim in June for my a.c. I was told, "we can't find a provider that would work with us in your area". I have to find my own service provider. I did and then I called American Residential Warranty on June 18, 2021, and was told to email them the invoice and they would reimburse me. On July 2nd, I called and spoke with someone who told me that the invoice had gone to claims and I would receive a payment in 30 days. I called on Friday, July 23,2021, and spoke with *** who was very pleasant and told me she had no paper... read more