Ashley HomeStore

Vlad C 

on BBB

3 years ago

Poor quality of a delivered furniture. Another paid item was never delivered and not provided information the delivery was split. A tech asked for money and declined to fix the deficiencies ("Ashley pays me hourly and I have no time...", then he lied it had no issue. Poor and rude guest care (agent "***") covering their tech . Instead to help they just closed the case and left it behind. No resolution. 

Jenn M. 

on BBB

3 years ago

I bought a power reclining sofa and rocker recliner October 11, 2022 - when the couch and chair were delivered, our front door was damaged by the delivery man- the chair was broken (had to wait weeks for them to pick it back up and fix it and redeliver a week later) the couch has a small tear in fabric on back and is extremely uncomfortable. I reached out to Ashley Customer care about how uncomfortable the couch is after 1 month of owning it, and they just said “comfort” isn’t covered under warranty - well no kidding. But th... read more

Jennifer C 

on BBB

3 years ago

Furniture damaged upon delivery. Did not remove or replace items. 

Joanne K 

on BBB

3 years ago

***** *** ****** ** * *** **** ******* ** ***** *** ** **** ******* ****** ** ***** *** ***** * ***** Once your purchase is out of the store, Ashley is not responsible. They neglected to inform us of this. You deal with Guestcare and their policy is repair before return. Several calls,3 servicemen.one service guy proceeded to take the arm off the sofa and staple foam on top of the existing foam. Disgusting. It was taken to the shop to return it to “show room standards “we were told. Returned today and the metal frame was ben... read more

Harmeet B 

on BBB

3 years ago

Poor service, worst experience, got a new sofa and within a month found the sofa was damaged in its manufacturing. The lower part was completely damaged. The customer service agent offered me $250 to keep the sofa as it is. I spent $4000 for damaged sofa and when I asked for store credit, customer service agent offered me $250 to make me realize that ashley furniture *** ****** They just show defective products and deliver defective products to their customers and later tell then that they don't have refund policy. ***** ***... read more

Julie W. 

on BBB

3 years ago

Ordered 2 chairs from Ashley Homestore in Whitby and the entire experience was horrible. To start off I was told the chairs were on sale and when I asked what the regular price was I was told the employees were not told the regular prices. ** *** ******** **** ***** **** *** *** ** - you can’t claim something is on sale without being able to tell me the regular price. I paid $149.99 for White Glove Service. The chairs arrived dirty and defective and the color was not accurately described on the website. I was also told that ... read more

K. W. 

on BBB

3 years ago

I have spent over $13,500 at Ashley furniture and have experienced the poorest customer service ever. I had called for days before getting through to customer. Once they have your money they are done with you. I made my order more than a month prior to receiving some of the items. I was told that all items would be available at time of delivery. However, I did not received most of the items I ordered and I was not told that I would not get everything until the day of delivery. It has been 2 months now and I have still not re... read more

Nipun B 

on BBB

3 years ago

To start with I’m not one who posts bad reviews unless they absolutely terrible. **** ******** ******** * ******** **** ******. It’s been a horrible experience with them. Delivery was delayed, understandable due to COVID. We paid for “white glove” and negotiated at the time of signing the agreement that existing furniture would be relocated anywhere in the house. These delivery people (no fault of theirs) we’re never told of the same. The delivery people come in and refuse to take the bed apart so the new bed would have spac... read more

Jordan G 

on BBB

3 years ago

Wow… where do I start. Bought my couch Boxing Day 2021. It’s September 26, 2022…. Was told on purchase date my couch would be delivered within 3 weeks. It’s been 9 months. I was FINALLY told (after hounding their terrible customer service for months) that my order would be delivered September 27, and I would be contacted for drop off time. Was never contacted for drop off. Called customer service and guess what…. My couch STILL AFTER 9 MONTHS is not here… and on top of that I was met with “is a partial delivery going to be o... read more