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Aspen Dental - Phoenix, AZ - Arcadia
- Phoenix, AZ
About this business
Location details
2641 N 44th St Ste 101, Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 07:00 a.m. to 5:00 p.m. | |
| Fri | 07:00 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm very upset with my initial first call to make an appointment and the information I was given over the phone. The information given to me was so misleading!!! I called and wanted to know an out pocket price for two teeth extractions because they were bothering me and one was starting to feel pain. I explained that I had two root canals done on both teeth from a different dentist and that I never had crowns put on them and that it had been a year since I had the root canals done beause I could not afford them. I told her t... read more
I didn't chose this dental office to go and buy a used car, I just wanted a tooth pulled..!!! I went in for an Extraction in a lot of pain, meanwhile the Dentist and Office Manager were more interested in making a chunk of money from me...$7700 All I asked for was an extraction, and they said "NO" it felt more because I did not agree to sign up for the complete dental package SCAM, They gave me the excuse that my blood pressure was too high, I had the procedure done the next day if it wasn't because I wasted my better pa... read more
If I could give this office 0 stars I would. The staff was rude and unprofessional. The scheduling is absurd - when I complained about waiting 45 minutes, the office manager rudely said "we have other patients." The office manager gave me attitude the entire time and everyone else was just rude. They do not understand customer service at all. I would rather pay twice the money than give this place my business or money. AVOID at all costs.
Over 15 min since my scheduled appointment has passed, still waiting, and another lady has been waiting over half an hour since her appointment time. When she asked about it the receptionist said she would check on it then started laughing/giggling at her. The lady said "this isn't a laughing matter" and the receptionist ignored her. YMMV but beware you may not be seen anywhere near your appointment time.
Went for cleaning and was told that they did not book my appointment correctly. Such a waste of time.
Horrible service...your not a patient that matters you are simply a consumer.there after nothing but your money I don't care about your well-being they don't care about what is to come do your future they don't care about embarrassment they don't care about how long the service as well as they don't care to explain services to you they are absolutely worthless pieces of shit
Dr. Sung is AMAZING (and the rest of the technicians) do great work. However, the front office is completely disorganized, incompetent, over charges, Brooke in billing is unprofessional, clueless, and rude, scheduler writes reminder cards for appointments but doesn't schedule them, Jeanette always seems bothered when calling. Entire front office needs to be cleaned out and rehired with professional, experienced people.
I have been into the Phoenix location on 44th street several times over the past few months and up to this point I have had wonderful interactions with the staff and dentists. Unfortunately, after my interaction with the appointment scheduler, Jeanette, I not recommend this office or any Aspen Dental location to my friends or family. Due to an unexpected family financial issue I called this morning to reschedule an afternoon appointment. Jeanette proceeded to lecture me on why I needed to get in because my final crown ne... read more
This place has the worst customer service. Every time you call you are put on hold for way too long. My first appointment I waited over an hour to see a dentist! I was pleasantly surprised that the dentist was so kind that I decided to give it another try. I walked in on my 2nd and last appointment and I asked if the wait would be long (since it took forever before) and the receptionist assured me that it wouldn't be. After 45 minutes no one had given me an update, and everyone who had been at the front desk seemed to disa... read more
Frequently asked questions about Aspen Dental - Phoenix, AZ - Arcadia
How is Aspen Dental - Phoenix, AZ - Arcadia rated?
Aspen Dental - Phoenix, AZ - Arcadia has a 4.2 star rating with 955 reviews.
When is Aspen Dental - Phoenix, AZ - Arcadia open?
Aspen Dental - Phoenix, AZ - Arcadia is open now. It will close at 5:00 p.m.