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Aspen Dental - Phoenix, AZ - Arcadia

4.2

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Location details

2641 N 44th St Ste 101, Phoenix, AZ, 85008, United States

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WeekdayScheduleStatus
Mon07:00 a.m. to 5:00 p.m.
Tue07:00 a.m. to 5:00 p.m.
Wed07:00 a.m. to 5:00 p.m.
Thu07:00 a.m. to 5:00 p.m.
Fri07:00 a.m. to 12:00 p.m.
SatClosed
SunClosed
4.21,074 reviews
Mike A.'s profile image
Mike A. 
rating
2 years ago

I honestly would not recommend the business they do not know what they are doing they will nickel and dime u to death it been 7 months and there not done 

Business response:

I'm sorry for any trouble you're having, Mike. I will pass your message along to the team, so they can address concerns. - Sophia 

Lupe Z.'s profile image
Lupe Z. 
rating
2 years ago

Had a poor dental filling done by dr. Zeng to fix my chipped tooth that had an old filling break off.. I can feel a crack between my real tooth and filling also very poorly shaped I expressed to him I don't like the way he shaped it and he got annoyed saying my tooth was crooked to consider Invisalign.. I have old photos showing what s wonderful shaped filling I had done when I was 10 that broke off at 23!!! will not be returning... I literally left in tears on how hideous this tooth looks I would of rather left it chipped .... read more

Business response:

I'm sorry that your experience didn't live up to expectations, Lupe. We value your feedback, and I will pass your message along to the team, so they can address concerns. - Heather 

Denise N.'s profile image
Denise N. 
rating
2 years ago

Horrible Aspen dental arcadia location do not go there- choose another dentist - the office staff manager Valerie and her 2 assistants Zoey and Jasmine are rude, want to argue, unprofessional could care less about customer service and what the patient has to say. There used to b a different office manager there when I first started as a patient, he was great- but these 3 managers are like dealing with clowns at a circus...passing the phone back and forth and then listening to each other conversations I was having with each m... read more

Business response:

I'm sorry that you didn't have a positive experience, Denise. Thank you for sharing your feedback with us so that we can continue to improve patient experiences. – Heather 

Shiyu P.'s profile image
Shiyu P. 
rating
3 years ago

Avoid this location at all costs. I went here for an initial appointment, which was a nightmare to schedule because they have a call center that apparently doesn't make actual appointments, but will tell you you're scheduled. Once I finally had an appointment, the front desk lady went over the costs and tried to sell multiple items to me (electric toothbrush, toothpaste, mouthwash, etc). I said I did not want the toothbrush, yet they kept it on my invoice. Once the hygenist began cleaning, she used a laser device and did not... read more

Business response:

Hi Shiyu, I really appreciate you for taking a moment to share your feedback. I'm sorry that your experience didn't live up to expectations. I wanted to let you know that I have read your review and will address concerns with the team in Phoenix with an eye to improving experiences for others. Thank you. - Dawn, ADMI 

Ace C.'s profile image
Ace C. 
rating
3 years ago

I would like to warn any military veteran to please find another dental clinic to go to because this is not a good place for veterans that serve their country. When Aspen Dental was treating me, I was what you would call a functional alcoholic. I went to them to have them pull one tooth that was bothering me. Knowing that I was intoxicated, they told me that the affected tooth had affected other areas of my mouth and they needed to pull all my teeth. I was not in a sober state of mind, but I need the tooth pain to go away. T... read more

Business response:

I'm sorry for any trouble you're having, Ace. I will pass your message along to the team, so they can address concerns. - Heather, ADMI 

Sherrie H.'s profile image
Sherrie H. 
rating
3 years ago

Wow what a bunch of uncaring idiots! After going there for about a year was just going for a simple cleaning and they tell me I have to update my medical history, ok just click ok to all the stuff I had already gave them...NO have to redo a mountain of questions, which I have a bunch and PTSD in regards to all of this. After telling them I can't complete any more I was shaking and sweating they told me the computer ate all my medical history and before I have my teeth cleaned I need to complete the form. I could not and just... read more

Business response:

I'm sorry that you didn't have a positive experience, Sherrie. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. - Heather, ADMI 

Josefina V.'s profile image
Josefina V. 
rating
3 years ago

Do Not, I repeat Do Not go to this place. The "dentist" did a filling on me and my right side of my face is swollen , black and blue. I have been unable to be comfortable. I am not feeling well and I am going to see my doctor today Monday 3/27/23. The office does not answer my calls and I have no other option but to call the police and file a report. This is assault!!! 

Business response:

I'm really sorry to hear that, Josefina. If you haven't called the Patient Satisfaction team yet, you can reach us directly at 1-866-767-0890. - Heather, ADMI 

James S.'s profile image
James S. 
rating
3 years ago

I just learned that my visit where I was seen for 10 mins after sitting 1hr+ to be "scheduled" for another appointment, closest time was 1 month out, after waiting for that month to find out that day was overbooked and can't reschedule till after the new year, yeah that cost $241 dollars. and the only reason I learned this was from a creditor talking about delinquent payments ????? take the tooth pain, it's far better than what's in store dealing with these Id 10 ts 

Business response:

I’m really sorry to hear that and can understand your frustrations, James. My team and I would appreciate the opportunity to speak with you in order to learn more about your experience and see what we can do to assist. Please call us at 1-866-767-0890. We look forward to speaking with you. – Dawn, ADMI 

Connie M.'s profile image
Connie M. 
rating
3 years ago

horrible to charge me 5000 then charge 10000 after wanting to return my bottom teeth look like diseased gum showing between teeth cant ever get in they ripped me off and my teeth look bad im embarrassed to smile if they don't refund my money im calling corporates and BBB do not go there surprise here now you owe 10000 more for shitty ugly teeth I can even smile takes 2 weeks to get in 

Business response:

I'm very sorry to hear this, Connie. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you further: 1-866-767-0890. - Krista, ADMI 

Frequently asked questions about Aspen Dental - Phoenix, AZ - Arcadia

How is Aspen Dental - Phoenix, AZ - Arcadia rated?

Aspen Dental - Phoenix, AZ - Arcadia has a 4.2 star rating with 1,074 reviews. 

When is Aspen Dental - Phoenix, AZ - Arcadia open?

Aspen Dental - Phoenix, AZ - Arcadia is closed now. It will open on Monday at 7:00 a.m.