Aspen Dental - Phoenix, AZ - Arcadia

Alex C. 

on Yelp

10 months ago

I went in today for a cleaning. It was a fast visit 40 minutes instead of the usual 60. After cleaning teeth first, she poked into my gums which hurt a lot. My mouth was filling with saliva the whole time which I was swallowing! She kept on saying " open your mouth wider" with an attitude even though she said please a few times. She mainly polished the upper teeth and slightly on the lower. So I won't go back an would not recommend this location to anyone. 

Victor P. 

on Yelp

a year ago

STAY AWAY!! It's common sense you want to use your insurance in an adequate place where they take care of you. This is not the place. They will see you till your bank is empty. They will charge your insurance for X-rays and oral inspection then scare you about your condition to later hit you with expensive treatment that is not needed( upscale). If you reject the services they will deny to even clean or deep clean your teeth. They will recommend multiple visits that are not needed. Save your hard earned money and insurance. ... read more

Chris G. 

on Yelp

a year ago

this place SUCKS. First of all my first visit I didn't even get a cleaning. I had to go back later that same day. which honestly wasn't a big deal. but they make you pay IN ADVANCE. They wanted me yo pay almost $1000 before we even talked about scheduling. They also are very aggressive about the financing options. I said no at least 4 times before they finally stopped asking. I went for another appointment today my 3rd now for fillings. I waited an hour, after being told the dentist was behind. first of all they only have 1 ... read more

Chris G. 

on Yelp

a year ago

I had scheduled an appointment 2 months in advance for May, 8th 2024 for 3pm and it was canceled same day without notice. I call the day prior and same day to confirm and straight to voicemail, no call back from the dental office. The team members have no sense of compassion nor empathy for customers. I advise future customers to avoid this location as they will not uphold to there policy standards. Garlen, you need to ensure this gets over to HR ASAP! The professionalism from this office lacks tremendously, I am quite surpr... read more

Mike A. 

on Yelp

a year ago

I honestly would not recommend the business they do not know what they are doing they will nickel and dime u to death it been 7 months and there not done 

Lupe Z. 

on Yelp

2 years ago

Had a poor dental filling done by dr. Zeng to fix my chipped tooth that had an old filling break off.. I can feel a crack between my real tooth and filling also very poorly shaped I expressed to him I don't like the way he shaped it and he got annoyed saying my tooth was crooked to consider Invisalign.. I have old photos showing what s wonderful shaped filling I had done when I was 10 that broke off at 23!!! will not be returning... I literally left in tears on how hideous this tooth looks I would of rather left it chipped .... read more

Denise N. 

on Yelp

2 years ago

Horrible Aspen dental arcadia location do not go there- choose another dentist - the office staff manager Valerie and her 2 assistants Zoey and Jasmine are rude, want to argue, unprofessional could care less about customer service and what the patient has to say. There used to b a different office manager there when I first started as a patient, he was great- but these 3 managers are like dealing with clowns at a circus...passing the phone back and forth and then listening to each other conversations I was having with each m... read more

Shiyu P. 

on Yelp

2 years ago

Avoid this location at all costs. I went here for an initial appointment, which was a nightmare to schedule because they have a call center that apparently doesn't make actual appointments, but will tell you you're scheduled. Once I finally had an appointment, the front desk lady went over the costs and tried to sell multiple items to me (electric toothbrush, toothpaste, mouthwash, etc). I said I did not want the toothbrush, yet they kept it on my invoice. Once the hygenist began cleaning, she used a laser device and did not... read more

Ace C. 

on Yelp

2 years ago

I would like to warn any military veteran to please find another dental clinic to go to because this is not a good place for veterans that serve their country. When Aspen Dental was treating me, I was what you would call a functional alcoholic. I went to them to have them pull one tooth that was bothering me. Knowing that I was intoxicated, they told me that the affected tooth had affected other areas of my mouth and they needed to pull all my teeth. I was not in a sober state of mind, but I need the tooth pain to go away. T... read more