Aspen Dental - Phoenix, AZ - Arcadia

Tina G. 

on Yelp

4 years ago

Please don't go here if you need a new dentist. I wish i would've listened to the reviews beforehand. Dentist and staff are nice and all, but they are literally like car salesmen as a previous review states. Went in for a regular insurance covered cleaning, when I arrived they told me they wouldn't be able to do the cleaning that day but they could do the X-rays and checkup (gave me a weird vibe from then) but no one told me that when I set up the appointment. I left being told I have gingivitis (never ever been told I need ... read more

Courtnae W. 

on Yelp

4 years ago

Came here because I switched insurances and my old dentist was no longer in that network. All I needed was a six month routine cleaning which is covered in my insurance plan, however, the treatment plan they came up with would have ended up costing me over $400 out of pocket. Not only was the treatment plan they came up with super expensive and not covered by insurance but when I asked if there was any other options or way to make it cheaper he said no and that he could see if some of the optional things could be removed but... read more

Michael P. 

on Yelp

4 years ago

Biggest rip offs in the industry. The old days of used car salesmen is nothing compared to the business practice of these people. I made an appointment for teeth cleaning. At 1st they said my insurance wasn't accepted when I asked at th e time I made the appointment. The office manager came out a few minutes later and said she got the approval. I was then taken into the x-ray room and told they just needed to take some x-rays. It turned out to be a full series. My previous dentist would have gladly sent my x-rays if asked. A... read more

Cheyenne B. 

on Yelp

4 years ago

TERRIBLE SERVICE and I bypassed the negative reviews since I had visited them in another state before but it all makes sense now. First off I had to ignore the sewer/human waste smell both occasions I went figuring they had a sewer issue and I can understand that as I've worked in places like that. No problem. Daniel at the front told me my insurance isn't in network but they could still do "it". Someone being the person providing the service should've clarified what the "it" being offered is. So I sat there for 2 hours list... read more

Amber S. 

on Yelp

4 years ago

The corner of my tooth was chipped and I went to Aspen to fix it. Going into my appointment, of course it was known that I'm pregnant but they decided to do a fill. The tooth chipped a month and one week after getting it fixed, however instead of it just being the corner it was the bottom half of my tooth. About two weeks later the same tooth chipped. It seems like I am not having to eat soft foods because my tooth was not fixed correctly. I was advised by two other dentist that because it was my front tooth that has been ch... read more

Katelin D. 

on Yelp

5 years ago

The only reason I am giving this office two stars is because the actual dentist are great. However, the rest of the office staff I can't say the same. They will cancel your appointment and say they will call to reschedule, they never do. Do not get Care Credit, because you can only use it for future appointments or the day of. Not only did they try to balance bill me (charge me more than what the claim processed for) but I had to explain the claims to them. Took a couple months before they had the accurate total due. Then I... read more

Brenda C. 

on Yelp

5 years ago

This place will OVERCHARGE you don't go there. There's a reason why they have such a low rating for such a big company it's sad. I waited 2 hours before I was seen not to mention they called me that same day to see if I could come in earlier. And to top it off they quoted me 3K for 3 wisdom teeth with insurance. Oh and I got a bill sent to me and I called asked to speak to the manager and the girl never sent me to her and just said ok she is busy but she said we will write that off and then 2 months later I get another bill.... read more

DeMarcus S. 

on Yelp

5 years ago

On 1/4/2021, i went into Aspen Dental to have 2 teeth pulled. All in all the service was good, however after getting my teeth extracted, one of which was broken, i was told that my medications would be sent to my local pharmacy of choice. Well after waiting 10 hours the day of my surgery, I was told that the prescription was never sent! Then, my wife called for me being as I was and still am in the excruciating pain, and they again told her that my prescription was sent to my Walgreens pharmacy. So after waiting another 4 ho... read more

Jordan I. 

on Yelp

5 years ago

They are never ready for you at your appointment time. They cut my mouth open while giving me x-rays. I got to wait 3 weeks for a crown that didn't work. I came in for a 30 min appointment to be here for 3 hours. I leave here frustrated and disappointed every time. I am so serious if I could take my money back and go ANYWHERE else I would. I have never had worse healthcare in my life, when you are here as a patient it doesn't feel like you are a priority at all. I have the first appoint of the day right now at 7:30 and I'm s... read more