Aspen Dental - Phoenix, AZ - Arcadia

Brenda C. 

on Yelp

5 years ago

This place will OVERCHARGE you don't go there. There's a reason why they have such a low rating for such a big company it's sad. I waited 2 hours before I was seen not to mention they called me that same day to see if I could come in earlier. And to top it off they quoted me 3K for 3 wisdom teeth with insurance. Oh and I got a bill sent to me and I called asked to speak to the manager and the girl never sent me to her and just said ok she is busy but she said we will write that off and then 2 months later I get another bill.... read more

DeMarcus S. 

on Yelp

5 years ago

On 1/4/2021, i went into Aspen Dental to have 2 teeth pulled. All in all the service was good, however after getting my teeth extracted, one of which was broken, i was told that my medications would be sent to my local pharmacy of choice. Well after waiting 10 hours the day of my surgery, I was told that the prescription was never sent! Then, my wife called for me being as I was and still am in the excruciating pain, and they again told her that my prescription was sent to my Walgreens pharmacy. So after waiting another 4 ho... read more

Jordan I. 

on Yelp

5 years ago

They are never ready for you at your appointment time. They cut my mouth open while giving me x-rays. I got to wait 3 weeks for a crown that didn't work. I came in for a 30 min appointment to be here for 3 hours. I leave here frustrated and disappointed every time. I am so serious if I could take my money back and go ANYWHERE else I would. I have never had worse healthcare in my life, when you are here as a patient it doesn't feel like you are a priority at all. I have the first appoint of the day right now at 7:30 and I'm s... read more

Ali R. 

on Yelp

6 years ago

1st experience: I scheduled an appointment for a cleaning, and it took well over an hour for the dental hygienist to get me. When questioning the receptionist if I should just reschedule, she said, "no, just wait a couple more minutes." They could've easily informed me on the situation. What's the point of pre-scheduling an appointment then? Was offered no apology for the delay either. 2nd experience: I went in to get a couple of fillings done. After waiting for about 30 minutes, I was taken back to have the procedure. I was... read more

Shane G. 

on Yelp

6 years ago

Same thing happened with the insurance not covering the cost. I am already going to speak to a lawyer about them. Let alone they sent my unpaid balance to a collection agency. I did reach out to them to solve it before it was sent to collections and then never called me back. Terrible office and finance staff. Don't trust them on what they say they will cover. They are over charge you as well. 

Michelle H. 

on Yelp

6 years ago

I was told that my insurance would pay a portion of the bill, then given my portion, which I payed. A year or more later I get a bill for the remainder of the bill because my insurance did not payed. Called my insurance and they told me that they refused this 'insurance portion' FROM THE BEGINGING. Aspen never actually talked with my insurance for pre approval, prior to the procedure. I tried 3 times since December to talk with a office manager, to dispute this or come up with a payment plan. Each time I was told that som... read more

Skye T. 

on Yelp

7 years ago

0 star review. I DON'T care what procedure you need, just don't go here. I hope everyone sees this review. Do not ever ever ever everrrrr go here!!! I can't scream this loud enough!!! dentist and staff treated me like I was child. I'm a nurse (bsn) and how I was treated was incomprehensible!!! No professionalism whatsoever. DON'T even know how this place stays open at all. The dentist yelled at me for asking a question, which made me all adrenalized and I almost cried. Dr. Yanna told me she didn't have time to explain the e... read more

Eric E. 

on Yelp

7 years ago

This place will tell u one price and then when The service are over ur ins says we don't cover That which was never told to me! So their trying to get me to pay 292.00 for 1 tooth pulled!! So I would advise not to go to this location billing is always inaccurate!! 

Andy G. 

on Yelp

7 years ago

Buyer beware. I recently moved to a new city and was looking for a new dentist. By the TV commercials I decided to give Aspen Dental a try. After paying for a high dollar, four treatment gum disease procedure which I questioned if I would be paying any addition fees for the following three visits, I was told no, everything would be covered by the original contracted payment. The second visit I was asked to pay an additional $35 for this visit. I did and I got my teeth cleaned. Went in for my third visit and was told I ... read more