Aspen Dental - Phoenix, AZ - Bell

Mary R. 

on Yelp

7 years ago

I came here because I was having dental pain. I have several issues with how I was treated. First if all the the hygienists gloves (or something else in the room) smelled distinctly of mildew. Good start. Second Dr Niggam came in and referred to me as babe. As in, instead of by name, my name was Babe. I was so shocked and dumbfounded I didn't respond and he responded patted me on the shoulder...to make himself feel better about his inappropriate comment??? There were others in the room, by the way. I am a healthcare provide... read more

Carlie T. 

on Yelp

7 years ago

The care here is fine and I have no complaints about the staff or dental hygienists. My concern is that the way the practice is run is so inefficient. I recently had an appointment here just for a regular cleaning. Everything looks good, no cavities, great! But they have to do an x-ray which they hadn't planned for. Fine, let's go do that. No, that has to be a separate visit. Ok then... I still don't understand that but I'll go with the flow and just make the appointment. So, I have to schedule a follow-up a week later to ... read more

Alicia R. 

on Yelp

7 years ago

Went in for my first visit appointment was at 3:45 went in early for paperwork at 3:30 didn't get called back until about 4:15. Everyone was really nice. Front desk was very nice. X-ray lady was very nice and the rest of the girls up until the dentist, Dr Chan (the son). I have a history of just having poor teeth I brush everyday constantly no flossing I admitted but brushing I do every single day twice a day and I explained this to everyone I saw up until the dentist. We do the exam and after when he is explaining to me the... read more

Michael Andrew M. 

on Yelp

7 years ago

Lame. Very lame. I had an appointment at 12:30 pm today. I arrived 10 minutes early to fill out paperwork and waited. At 1:20 I waited long enough. I asked the receptionist what happened and her reply was sorry maybe they had a surgery? If you had a surgery then why did you schedule an appointment at the same time? No one wants to accept responsibility these days. As for the decor of the waiting room, hows about early dismal with tones of neglect. Nuff said I'm not coming back. 

Jasmine H. 

on Yelp

7 years ago

*7th and Bell Location* Today was my first visit, and unfortunately my last. I walked in and immediately felt uncomfortable. There is no warmth in the office, the receptionist barely said hi. I was also asked for no ID- which is strange in the medical field when receiving any kind of treatment. I had made the appointment online for a "checkup" which the dental offices I had been with, prior to moving here, includes your cleaning. I was taken to one room to do an X-ray while standing up- which was fine. No big deal. Then I wa... read more

Pamela W. 

on Yelp

8 years ago

Can't tell you much about the people here because I never ended up being seen. I had a 4:15 appt. I came In 15 min early with my new patient paperwork filled out as requested as to not slow down the process. At 4:50pm, I finally asked the front desk ladies what was going on and got some excuse about the machine and it would be about 10 min more. 5:20pm, I'm asking again what is going on and they are ready to see me but it will be 30-45+ for X-rays, exam and finance meeting. Apparently they were short a team member. I h... read more

Jenni S. 

on Yelp

8 years ago

NIGHTMARE!!! DO NOT TRUST!! We took our entire family, two kids, two adults. I was told my two crowns needed to be replaced, my son has 6 cavities, my daughter had 2 cavities and my husband needed a deep cleaning. $$$$$$$ I had a terrible experience when my son went in for his teeth cleaning, mind you I paid in full for all of our plans, first mistake. The hygienist and I, who had my son clenching the seat with two tight fists for a regular cleaning, didn't see eye to eye, I overheard her speaking while I waited outside... read more

Nancy M. 

on Yelp

8 years ago

I wouldn't even give this place a 1 star! No one knows what they are doing! From the front office, to the billing to the Dentist that comes and goes. My file was mixed up, 3x that I'm aware of, who knows how many other times. My x-rays, medical info, billing, payments were all mixed up. Each time I went in- I had to re take x-rays bc they couldn't figure out who's was what! They had to reschedule me multiple times when the dentist called out sick. I had a crown done that had to be re molded on 2 diff scheduled apts bc it was... read more

Steve H. 

on Yelp

8 years ago

I first went to Aspen Dental in may for a cleaning. After xrays and a general "exam" I was told they don't do cleanings on the first visit. I went for a cleaning, not a consult to then take MORE time away from my 9-5. First set an expectation if that's how you run your business. I mentioned I have been clenching my teeth just this year 2016. Never before. I was then told to see their recommended TMJ specialist and they wouldn't do a cleaning until I went there first. Huh? I never went to the TMJ specialist. But in A... read more