Aspen Dental - Phoenix, AZ - Bell

Aleena L. 

on Yelp

3 years ago

This place is an entire joke plus 1.. also would like to mention the assistant office manager "Daniel" surely doesn't like to hear the truth either. But sometimes the truth hurts. I work at a respectable dental office that takes pride in the standard of care. We have a patient that is trying to switch dental offices, was originally seen at this not so lovely place, and has been waiting OVER A MONTH for this place to EMAIL her X-rays over. Patient called again today to ask if Aspen has emailed them yet, (they told us over a m... read more

Kimberly S. 

on Yelp

4 years ago

Aspen Dental is the worst dentist ever! They lie to you and say you need all of these unnecessary procedures that you don't need. They scare you into thinking your teeth are going to fall out. Brianna, the office manager is horrible. She is not friendly and makes you feel like you have to pay this money or else. Dr. Chan and the hygienist are trained to scare you that your teeth are mobile and that you need a deep clean. Don't go here! This was the worst experience ever! 

Nancy G. 

on Yelp

4 years ago

This place is grossly overpriced! Can't fit anyone with good dentures! While in there saw one poor man with a terrible denture fit walk out after just receiving new ones, saw another man that knew they did not fit right as he had been wearing dentures for 20 years and the new ones were terrible! I went in to have a crown put back on and while there They told me I needed thousands of dollars of work done, told me I had bad teeth and root damage! Went to another dentist in a different area and was told that my roots were f... read more

Dan S. 

on Yelp

4 years ago

Aspen Dental does a good job with teeth, but they have one of the stupidest policies regarding youth. My son is 17 years old, drives, has a job, and does sports. He cannot be at the dentist without me being in the building. I asked if I could walk to the adjoining store and keep my cell phone turned on. They said that I had to stay in the dentist office during the entirity of the visit. My son has physical therapy for his wrist and I don't need to accompany him. Unnecessary policy. 

Ca M. 

on Yelp

4 years ago

I'm so sad this place turned out the way it did. I have a huge problem going to the dentist as I have terrible anxiety, and have no insurance. I was laughed at for how severe my teeth issues are and quoted double the amount then the last quote I got. When I was getting my xrays done the woman was playing with a kitten that had been brought into the office. I was left with equipment stuck in my mouth, very uncomfortable. When I was questioning them about the payment plan they "accidentally" added on an extra $10,000. I went t... read more

Tammi A. 

on Yelp

4 years ago

HORRIBLE "customer service" by their front office employee (Aubrey). She left such a phenomenal impression that I won't even be going in for a free consult. Well done Aubrey! 

Kendra K. 

on Yelp

4 years ago

I've been coming here for almost 3 years and I've always had awful experiences. They call you last minute to cancel your appointments. They take advantage of you. The stuff honestly doesn't care and they have a high turn over I never see the same people here. I'm alway stressed when I have to come because of the bs they try to upsell you on unnecessary things. 

Alyce T. 

on Yelp

4 years ago

I have not been a patient here because this company was exposed in PBS documentaries. In 2013 after an investigative report by the Center for Public Integrity and FRONTLINE, they found that Aspen Dental, which targets low-income patients, pressured dentists to increase revenue by using high-pressure sales techniques. Many patients complained of being overcharged or given unnecessary treatments. This is a large national company, and this is how they operate. One story was about an elderly woman who went to have a cavity fille... read more

Robert S. 

on Yelp

4 years ago

I was tricked into being sat down with a sales team who used every trick conceivable to sell me a treatment package. I said over again several times why I was there and what I needed. That was ignored and what they were selling was forced on me further.