Aspen Dental - Phoenix, AZ - Bell

Lisa M. 

on Yelp

a year ago

I can't even start to tell others of how I was treated after spending $4000 out of pocket for a set of dentures. The front office staff was so rude to me that they took my dentures put them in a Ziploc baggie with some water that had not been fitted to me yet and handed them to me over the receptionist desk in the waiting area where other patients watched as I was so embarrassed That my dentures were so out in open for all to see. I was refused to come back into the patient rooms to finish my fittings because the day before ... read more

matt l. 

on Yelp

a year ago

The scheduling was convenient, that's where the positive review ends. The website indicates they open at 7:00 a.m.. At 7, the doors were locked until 7:45. Staff moved around the premises, and even a little dog could be seen in the back area, which seems suspect. It seems that the staff is not really paying attention to ensuring the doors are unlocked at the posted time, nor being on time. The front office staff didn't show up until 8:00. No explanation, no apology, she just walked by and stated she would be back. Real... read more

Tamar C. 

on Yelp

2 years ago

It is their policy to not do your dental work all in one visit, so I cancelled my appointment. The first visit, they said, is a "comprehensive exam and consultation" where the doctor and hygienist explain dentistry to you. As a grownup who knows how dentists work, ain't nobody got time for that. I have a cavity. Get me in and let's do this unpleasant thing. So I'm going somewhere else. 

C F. 

on Yelp

2 years ago

Where should I begin? Perhaps the time I drove across town in rush hour traffic to go to a location not near me to see an oral surgeon who decided not to treat my tooth. This, after having paid in full. They assured me my refund would be automatic. It was not. After 60 days of waiting I went to the office nearest me to straighten it out and was told to have a seat and they would see me soon. More than an hour later, I asked if the person was available and it turned out they had FORGOTTEN I WAS EVEN THERE. They change your ... read more

hailey s. 

on Yelp

2 years ago

Update. No follow up care , no returned called. Ended up seeing another dentist due to pain. They are no trying to bill me for care they had confirmed my insurance would cover prior to treatment. Double what they told me i would pay. 

Mary H. 

on Yelp

2 years ago

Dirty office, rude office staff. Over priced services where they want to collect before services are rendered. When questions her onbilling practices, she responded with "it doesn't seem that aspen is the right choice for you. So you should ho elsewhere". Don't waste your time and just go elsewhere!! I will never recommend anyone to their clinic 

Nicole P. 

on Yelp

3 years ago

Called to make an emergency appointment because I was in pain. website said the Bell rd location is open on Saturday. Cal center did answer. she explained only some location are open Saturday. I arrive at my appointment on Monday and 2hrs into X-rays and consultations with nurse, hygienis, and dentist they try to schedule me for a root canal two week later! Why waste my time when I'm in pain, to schedule me two weeks later? They should not offer emergency appointments to people in pain to then still keep them waiting in p... read more

Nate S. 

on Yelp

3 years ago

Do not go here.... These people are scammers. They set you up for a credit card and then push services but still collect their money from the credit card company. They pushed my appointment twice and not even 24 hours later or my surgery with gauze and blood still in my mouth I get 5 calls and 2 texts from credit company saying I'm late on a payment . They told me to call Aspen dental and tell them they collected money without rendering services. Point of story I'm taking them to court so save yourself the trouble and go som... read more

Ivy C. 

on Yelp

3 years ago

I spent 2 hours to get a free consultation on one front tooth repair. Aspen Dental kept me waiting in a chair till my behind was numb. Tried to clean and polish my teeth, even though I told them, just had a cleaning 2 months ago elsewhere with my regular dentist, only here for 1 front tooth. I was very clear about this when booking the appointment. Had to go back and redo xrays twice, leaving my mouth chewed up. Short Staffed was their only excuse. Had to keep reminding each new staff person why I had come in for a visit. T... read more