Aspen Dental - Phoenix, AZ - Bell

Nicole P. 

on Yelp

2 years ago

Called to make an emergency appointment because I was in pain. website said the Bell rd location is open on Saturday. Cal center did answer. she explained only some location are open Saturday. I arrive at my appointment on Monday and 2hrs into X-rays and consultations with nurse, hygienis, and dentist they try to schedule me for a root canal two week later! Why waste my time when I'm in pain, to schedule me two weeks later? They should not offer emergency appointments to people in pain to then still keep them waiting in p... read more

Nate S. 

on Yelp

2 years ago

Do not go here.... These people are scammers. They set you up for a credit card and then push services but still collect their money from the credit card company. They pushed my appointment twice and not even 24 hours later or my surgery with gauze and blood still in my mouth I get 5 calls and 2 texts from credit company saying I'm late on a payment . They told me to call Aspen dental and tell them they collected money without rendering services. Point of story I'm taking them to court so save yourself the trouble and go som... read more

Ivy C. 

on Yelp

3 years ago

I spent 2 hours to get a free consultation on one front tooth repair. Aspen Dental kept me waiting in a chair till my behind was numb. Tried to clean and polish my teeth, even though I told them, just had a cleaning 2 months ago elsewhere with my regular dentist, only here for 1 front tooth. I was very clear about this when booking the appointment. Had to go back and redo xrays twice, leaving my mouth chewed up. Short Staffed was their only excuse. Had to keep reminding each new staff person why I had come in for a visit. T... read more

Aleena L. 

on Yelp

3 years ago

This place is an entire joke plus 1.. also would like to mention the assistant office manager "Daniel" surely doesn't like to hear the truth either. But sometimes the truth hurts. I work at a respectable dental office that takes pride in the standard of care. We have a patient that is trying to switch dental offices, was originally seen at this not so lovely place, and has been waiting OVER A MONTH for this place to EMAIL her X-rays over. Patient called again today to ask if Aspen has emailed them yet, (they told us over a m... read more

Kimberly S. 

on Yelp

3 years ago

Aspen Dental is the worst dentist ever! They lie to you and say you need all of these unnecessary procedures that you don't need. They scare you into thinking your teeth are going to fall out. Brianna, the office manager is horrible. She is not friendly and makes you feel like you have to pay this money or else. Dr. Chan and the hygienist are trained to scare you that your teeth are mobile and that you need a deep clean. Don't go here! This was the worst experience ever! 

Nancy G. 

on Yelp

3 years ago

This place is grossly overpriced! Can't fit anyone with good dentures! While in there saw one poor man with a terrible denture fit walk out after just receiving new ones, saw another man that knew they did not fit right as he had been wearing dentures for 20 years and the new ones were terrible! I went in to have a crown put back on and while there They told me I needed thousands of dollars of work done, told me I had bad teeth and root damage! Went to another dentist in a different area and was told that my roots were f... read more

Dan S. 

on Yelp

3 years ago

Aspen Dental does a good job with teeth, but they have one of the stupidest policies regarding youth. My son is 17 years old, drives, has a job, and does sports. He cannot be at the dentist without me being in the building. I asked if I could walk to the adjoining store and keep my cell phone turned on. They said that I had to stay in the dentist office during the entirity of the visit. My son has physical therapy for his wrist and I don't need to accompany him. Unnecessary policy. 

Ca M. 

on Yelp

3 years ago

I'm so sad this place turned out the way it did. I have a huge problem going to the dentist as I have terrible anxiety, and have no insurance. I was laughed at for how severe my teeth issues are and quoted double the amount then the last quote I got. When I was getting my xrays done the woman was playing with a kitten that had been brought into the office. I was left with equipment stuck in my mouth, very uncomfortable. When I was questioning them about the payment plan they "accidentally" added on an extra $10,000. I went t... read more

Tammi A. 

on Yelp

4 years ago

HORRIBLE "customer service" by their front office employee (Aubrey). She left such a phenomenal impression that I won't even be going in for a free consult. Well done Aubrey!