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Augustine Landing
- Retirement Homes
- Jacksonville, FL
About this business
Location details
10141 Old St Augustine Rd, Jacksonville, FL, 32257, United States
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They have a high turnover in their staff. No real low sodium menu which is important for seniors. They had a great activities director but she either quit or was let go and they've struggled to get activities back. Mom does have good friends that she enjoys.
Business response:
Hello! Thank you so much for sharing your thoughts and experience about Augustine Landing. We are delighted to provide our residents with opportunities to connect with others, explore interests, grow spiritually, and nurture a healthy lifestyle. We understand the importance of each resident feeling valued and welcome in our community, and we hope that everyone who comes to Augustine Landing experiences this connection as we do. It's not like home. It is home. Sincerely, The Augustine Landing Team
My mom has passed away, but we loved Augustine Landing. They have been great. They do a great job with events for the residents. I would absolutely recommend them to anyone looking.
Business response:
Hello Lynne! Thank you so much for sharing your thoughts and experience about Augustine Landing. We are dedicated to ensuring the long-term satisfaction and quality of life of our residents. Continuously evolving to meet the needs of today and tomorrow, we bring strength and stability to everything we do. We understand that home is not just a place, but a feeling and a way of life, and we take that seriously. Sincerely, The Augustine Landing Team
I like the location, choice of apartments and everything included in the rent. It does need some updating. There's only one elevator. The staff changes often. They tried to raise my mother's rent by 8% after living there just a few months, but worked with me to lower the amount of her raise. The services they provide are good. They really helped my mother make the transition. She's made friends there.
Business response:
Hello AT! Thank you for sharing your thoughts and experience about Augustine Landing. We are delighted when residents and families find comfort and kindness in our community. Your support and recognition of our associates is truly appreciated. We strive to provide exceptional senior living experiences and continually work to ensure that residents and their families truly feel at home with us. Sincerely, The Augustine Landing Team
There has been frequent change of personnel. Management is not responsive to suggestions, complaints. If we could find something better at same price or less, we would make a change.
Business response:
Hello! Thank you so much for sharing your thoughts and experience about Augustine Landing. We strive to cater to every detail of the senior living experience, bringing personal attention to our management process and helping residents continue to live gracefully. We would appreciate the opportunity to hear more about your experience to ensure that all expectations are met and exceeded. Please contact us at (904) 682-9142 or info@augustinelandingjacksonville.com at your earliest convenience. Sincerely, The Augustine Land... read more
Good location, friendly staff and residents. They all have their challenges. They continue to go through turn over which is concerning. Areas for improvement: Better menu better options, less red meat, more veggies and fruits. Have activities daily and keep everyone involved and entertained. Keeping an activities director in place that will do this. They also could use better house keepers for residents.
Business response:
Hello! Thank you so much for sharing your thoughts and experience about Augustine Landing. We appreciate hearing when our associates have truly made a meaningful connection and impact with others at our community. Our compassionate care and our passion for elevating senior living are proof of our commitment to each individual we serve. We honor each person's unique journey and cherish the time we get to spend together. Sincerely, The Augustine Landing Team
I would recommend Augustine Landing but suggest that they offer more outings for the residents. Everyone I have spoken with has been very positive and helpful.
Business response:
Hello William! Thank you so much for sharing your thoughts and experience about Augustine Landing. We are dedicated to the long-term satisfaction and quality of life of our residents. We are continually evolving to meet the needs of residents today and tomorrow, and bring strength and stability to everything we do. We know that home may be a place, but it's also a feeling, a way of life and something we take seriously. Sincerely, Augustine Landing Team
It was nice that there was always someone at the front desk entry . Most were pleasant. A few seemed bothered to at their job, overall it was a decent place though! It is a great price and location.
Business response:
Hello Mary! Thank you so much for sharing your thoughts and experience about Augustine Landing. Catering to every detail of the senior living experience, we bring personal attention to our management process, helping residents continue to live gracefully. We would like to hear more about your experience so we can ensure all expectations are being met and exceeded. Please contact us at (904) 682-9142 or info@augustinelandingjacksonville.com at your earliest convenience. Sincerely, The Augustine Landing Team
My loved one got kicked out. I don't blame the facility however but our experience was a little tainted. I would recommend it to well behaving adults.
Business response:
Hello! Thank you so much for sharing your thoughts and experience about Augustine Landing. We strive to provide an exceptional senior living experience that includes all-inclusive, restaurant quality dining, and a full spectrum of amenities and services catered to the individual. Our associates work hard to ensure that our residents experience senior living at its finest where it's not just like home, it is home. Sincerely, The Augustine Landing Team
Items: 1, 2, 3 are a 4 collectively. Item 4 is not relevant due to the nature of our population "independent living" however, the staff is very aware of all resident's weaknesses or challenges and try to stay cognizant of their needs. Rate this as a 5. Item 5 is somewhat different there are quite a few times that food items shown on the menu are not available or are in short supply and run out during a meal. Item 6 has been great -- a 5 we have had an Elvis impersonator 2 weeks ago and the Jacksonville Symphony's string quar... read more
Business response:
Hello! Thank you so much for sharing your thoughts and experience about Augustine Landing. We are so happy to provide our residents with the opportunities to connect with others, explore interests, grow spiritually and nurture a healthy lifestyle. We know it is important for each resident to be part of a community, feeling valued and welcome, and hope that all who come to Augustine Landing feel this connection as we do. It's not like home. It is home. Sincerely, The Augustine Landing Team
Frequently asked questions about Augustine Landing
How is Augustine Landing rated?
Augustine Landing has a 4 star rating with 275 reviews.
When is Augustine Landing open?
Augustine Landing is open now. It is open 24/7.