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Augustine Landing
- Retirement Homes
- Jacksonville, FL
About this business
Location details
10141 Old St Augustine Rd, Jacksonville, FL, 32257, United States
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My loved one is currently a resident at Augustine Landing. The housekeeping is very light. I had to remind them that my mom moved in and now they are coming, but they don't dust or vacuum, just damp mop and clean the bathroom. Communication with the family is not great. We had many questions and it was hard to get answers. They gave her a bill that we didn't agree with and I called and emailed and then her account was auto-drafted. I "think" things should be fixed next month, but I'm waiting to see. The meals seem good, but ... read more
Business response:
Hello! Thank you so much for sharing your thoughts and experience about Augustine Landing. Catering to every detail of the senior living experience, we bring personal attention to our management process, helping residents continue to live gracefully. We would like to hear more about your experience so we can ensure all expectations are being met and exceeded. Please contact us at (904) 682-9142 or at your earliest convenience. Sincerely, The Augustine Landing Team
It offered everything the resident needed-meals, utilities, weekly cleaning service, transportation, social interaction, capability for additional services if needed for a reasonable fee. I also liked that the property was on one building. He is also on first floor which is ideal.
Business response:
Hello M.W.! Thank you so much for sharing your thoughts and experience about Augustine Landing. We are dedicated to the long-term satisfaction and quality of life of our residents. We are continually evolving to meet the needs of residents today and tomorrow, and bring strength and stability to everything we do. We know that home may be a place, but it's also a feeling, a way of life and something we take seriously. Sincerely, The Augustine Landing Team
My loved one is currently a resident at Augustine Landing. Overall, his experience at this facility has been very good. The cleanliness is great. The friendliness is okay. The front desk receptionist is not friendly, but all of the other staff is mostly friendly. The care services are good. The meals and activities are great! Augustine Landing is a great value for the cost and I would recommend them to others.
Business response:
Hello! Thank you so much for sharing your thoughts and experience about Augustine Landing. We are so happy to provide our residents with the opportunities to connect with others, explore interests, grow spiritually, and nurture a healthy lifestyle. We know it is important for each resident to be part of a community, feeling valued and welcome, and hope that all who come to Augustine Landing feel this connection as we do. It's not like home. It is home. Sincerely, The Augustine Landing Team
The person who works at the front desk or manager in office has always been attentive to any questions and also responding to any requests or needs in caring for my dad. Augustine Landing has been a blessing for dad. Relief of some worries on me as his care giver as he ages. The studio dad is in is small so had to minimize his furniture, but being he does not move around very well, small is good and working out
Business response:
Hello Gene! Thank you so much for sharing your thoughts and experience about Augustine Landing. Our exceptional and caring associates work hard to ensure that your loved one experiences senior living at its finest. We are honored to know that when residents move into our community it's not just like home, it is home. Sincerely, The Augustine Landing Team
Our only issue with Augustine Landing was getting the apt ready for my parents. It needed a lot of work, and it was challenging getting it done Just about everyone has been very nice, especially [name removed] the maintenance director and [name removed] & [name removed] from housekeeping. While meals have been good, the service is very slow.
Business response:
Hello Kenneth! Thank you so much for sharing your thoughts and experience about Augustine Landing. We appreciate hearing when our associates have truly made a meaningful connection and impact with others at our community. Our compassionate care and our passion for elevating senior living are proof of our commitment to each individual we serve. We honor each person's unique journey and cherish the time we get to spend together. Sincerely, The Augustine Landing Team
My name is [name removed] and I am 90 years young. Due to unexpected circumstances, I am now a resident of Augustine Landing. I never expected to live independently at my age. I am fortunate to have found the best place that affords me the things that make me happy. I enjoy having my own apartment and being an active resident of my community. I have been appointed as Ambassador to help new residents get settled in our community. I enjoy the many activities provided here which includes exercise classes, cooking, crafts, bingo... read more
Business response:
Hello! Thank you so much for sharing your thoughts and experience about Augustine Landing. We strive to have a vibrant, active community that includes a full calendar of life enrichment programs for our residents to choose from. We are grateful that you enjoy them too! We love to provide great sources of joy, excitement and relaxation—each and every day. We're always sure to make time for laughter, connection and friendship, and include those ideals in everything we do. Sincerely, The Augustine Landing Team
It honestly has been a great experience. The apartment is very nice. Most of the people there are very friendly. Really our only concern is that the staff seems to keep changing. But I would recommend it to others looking for senior living.
Business response:
Hello Jerry! Thank you so much for sharing your thoughts and experience about Augustine Landing. We are so happy to provide our residents with the opportunities to connect with others, explore interests, grow spiritually and nurture a healthy lifestyle. We know it is important for each residents to be part of a community, feeling valued and welcome, and hope that all who come to Augustine Landing feel this connection as we do. It's not like home. It is home. Sincerely, The Augustine Landing Team
This place has an amazing location and a fantastic Executive Director! They have done over a million dollars in renovations and the people seem very friendly! So much is included for the money! The best place for seniors in Mandarin!
Business response:
Hello Bryan! Thank you so much for sharing your thoughts and experience about Augustine Landing. We are grateful for the compassionate and caring individuals who are dedicated to supporting an exceptional senior living experience at our community. We take pride in our people-centered approach to all aspects of our senior living community. We appreciate your recognition of our commitment to our people-centered mission and goal to make a difference every day! Sincerely, The Augustine Landing Team
Everyone is pretty nice. Like everywhere they promise things, and they didn't happen or won't be fixed. The lunch service is a mess. There are not enough competent staff members to help out. Some have quit. The menu is kind of repetitious, but it's probably hard to come up with food most everyone will eat. Some of it is very salty which was surprising. They do have several choices for outings so that is nice. It's kept topically clean, but their room was not clean when they moved in. It's ok. It's fine. It's not fantastic . ... read more
Business response:
Hello! Thank you so much for sharing your thoughts and experience about Augustine Landing. Catering to every detail of the senior living experience, we bring personal attention to our management process, helping residents continue to live gracefully. We would like to hear more about your experience so we can ensure all expectations are being met and exceeded. Please contact us at (904) 682-9142 or at your earliest convenience. Sincerely, The Augustine Landing Team
Frequently asked questions about Augustine Landing
How is Augustine Landing rated?
Augustine Landing has a 3.9 star rating with 251 reviews.
When is Augustine Landing open?
Augustine Landing is open now. It is open 24/7.