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AUL Corp.
- Insurance
- Napa, CA
About this business
Location details
1250 Main St #300, Napa, CA, 94559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I paid $2300+ for an extended warranty and when my power steering failed. While they paid to have that fixed, they refused to pay for the wheel alignment that was required as part of the rack and pinion replacement. This resulted in the steering wheel tilted noticeably to one side while driving. Their justification was that the car is driving straight and that's all they care about. Will not recommend these douche bags!
Business response:
We apologize for your dissatisfaction. Unfortunately, per the terms of the contract the wheel alignment was not covered. We hope in the future that your vehicle doesn't have any future breakdowns, but if so we hope to earn your trust back in the future. Kindly, **********
I left a review of my experience about this company but after looking over the paper i have found that it was sold wrong by the dealer. That being said I can't hold AUL responsible for someone's bad information pitch. I would recommend though that any and everyone thoroughly read their contracts. Peter.T
Business response:
Thank you for this message. We are sorry to hear about the mishap with your dealer. We will definitely take a note of this and make sure his agent is made aware so they can address this with them. Regards, **********
This is the worst company ever! I paid $2000 for a warranty service contract with this company and ever claim I try to submit they deny! First they told me I never had a contract even though I had a signed and paid for contract in hand from the dealership. Then after providing proof of payment and the contract they finally assured me the contract is valid. Then when a claim was being submitted they said I did not do one of my oil changes it was 1000 miles over so the now voided my contract for anything involved with my engin... read more
Business response:
**. *****, Did you receive the mailed copy of your contract? If you haven't I would be happy to send that out right away. We are very sorry for you dissatisfaction. The particular contract you purchased does have maintenance requirements, unfortunately those were not met and per the terms of the contract your engine claim was denied. You still have coverage for your transmission and differential. We hope that you do not have future mechanical breakdowns, but hope next time its a covered claim and we can earn your trust back.
Horrible customer service. They will do everything in their power to avoid a claim. Even breaching a contract.
Business response:
Hi Mr. ******. I cannot find your info in our database. Can you please send me your contract info? I would like to see if there is any help we can provide you. Thanks, **********
I purchased a warranty from this company which turns out to be useless. I am cancelling my warranty with this company due to the fact that the deny every claim that is turned over to them for approval. The truck i purchased this warranty for has only had 2000 miles put on it since the purchase date with there top tier warranty. They will refuse to pay for repairs as they state that it's not covered. You would think that with a 3,600 dollar warranty that they would cover the 750 dollar repair. Needless to say save your money ... read more
Business response:
Hi Mr. *******, I am sorry to hear about your experience. Can you please send me you contract info so I can take a closer look at your policy? Kindly, **********
AUL, Once again you have shown me that you cannot stand behind your word. This is the THIRD time that I been told I would receive a call back from a supervisor and/or manager and have not. At this point, I need a manager to call me regarding my claim. Not a supervisor or assistant. A MANAGER! I am done dealing with those in lower chain of command. Too much of my time and energy has gone to waste because of your lack of followup and communication. I am very dissatisfied with the service and customer experience. Manager - call... read more
Business response:
Hi Mr. *********, Thank you for your review. I apologize for your experience and hope to speak with you further about that. I believe Ryan our on duty Claims Manager has been in contact with you. If you would like to reach out to me I would be happy to speak with you as well. Kindly, ********** *****
In 2014, we purchased a used pick-up truck along with a 4 yr/48000 mile extended warranty (Estate Coverage) and paid a little more than $2800. This is the highest level of coverage they offer. We didn't speak to an AUL representative before purchasing, but I did READ EVERY WORD of the contract before signing just to make sure I understood what would be covered (yes, it did take a while, but it is something I recommend everyone does). The truck started having issues and has had multiple issues requiring repairs. As my job req... read more
Business response:
Thank you for your honest review of AUL. I will look into the concerns you had and use this as a training tool to better assist our customers
I will never make the mistake of buying another 3rd. party warranty such as AUL. They will go out of their way to not cover any issues. And will actually blame the owner of the contract. I had a puddle of transmission fluid in my driveway. They declined to cover. What if all the fluid came out on the road and seized the transmission? Best advise is to not buy this **** warranty and save your own money for your repair.
Business response:
Unfortunately the 2 items called in were not listed for coverage.
AUL Insurance provided me with the worst experience and awful customer service imaginable. For me it was like you get cancer and find out your health insurance tells you sorry sucker we got your money and you get the shaft, now leave me alone I've got more suckers to fleece and money to count. That's how it made me feel. Like I was just another sucker who got suckered. I called them to file a claim and before I could finish talking I was told you're denied because you have to change that oil every 4 months Pronto, not 5 mont... read more
Business response:
The contract the customer purchased requires oil services every 4 months or 4000 miles. The customer signed and initialed he read and understood this requirement. AUL correctly adjudicated this claim per the terms of the signed contract.
Frequently asked questions about AUL Corp.
How is AUL Corp. rated?
AUL Corp. has a 3 star rating with 557 reviews.
When is AUL Corp. open?
AUL Corp. is closed now. It will open at 9:00 a.m.