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AUL Corp.
- Insurance
- Napa, CA
About this business
Location details
1250 Main St #300, Napa, CA, 94559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I own a 2017 ******* Santa Fe that I purchased 1 years ago from a very reputable company, *******************, located in *****, **************. I am a struggling single mother of 3 young children and this is my only form of transportation to and from my job, my only source of income to provide for my children. I always stay on schedule with getting my car serviced when it is time to do so; regular maintenance including oil changes. I have had this warranty through AUL since I have had my car and have never had to use its se... read more
Business response:
To respond to the review appropriately, we will need further information. If **************** could provide us with a copy of the contract or the vehicles VIN, we can perform a more thorough search and respond to the issue(s) raised in her review. **************** may send the information to *****************************
I continue to call this number about my warranty and pushing option 2, then 2 again and NO ONE answers the phone after days and 2 hours of holding on over different days on each occasion! I have made the worst decision by getting this warranty on my **** it's utterly ridiculous on how I pay for this every month, considering I've never missed a payment yet I can't get anyone to answer. At this point, this is falsifying a service that is not accommodating their clients, but only taking money for goods when there isn't cause be... read more
Lets start off by saying my transmission went out and my warranty was still vaild ;Though they didnt want to release the warranty told the dealership they wasnt releasing anythng there for my car sat in the shop for almost 6 months until i was able to pay out of pocket for it (my warranty was still valid they just refused to release it ) causing me to lose everything to my name , fast foward they send me my reimbursement check which was $600 less than what i paid out of pocket (over ***** dollars) , not only was it short som... read more
Business response:
To respond to the review appropriately, we will need further information. If the contract holder could provide us with a copy of the contract or the vehicles VIN, we can perform a more thorough search and respond to the issue(s) raised in the review. The contract holder may send the information and/or documents to ***************************** Thank you.
Purchased service contract January of 2022. Received contract booklet in the mail. Contract did not accurately represent the vehicle as it is equipped with a turbo Diesel engine and the boxes showing turbo and diesel were not checked. I phoned American Automotive Alliance who sold me the contract / policy at least a half a dozen times to get this fixed as I didnt want any misunderstanding in the event that I had to file a claim which would involve the engine or the turbo. I spoke with ****** every time. ****** would always p... read more
This company is a scam. My front cv axel spines had twisted into the front differential resulting in failure of the differential and cv axel. The dealership filed a claim and AUL said that because the cv axel boot ripped it's not covered. Nowhere in the paperwork does it say that ripped cv boots aren't covered. They also said that I purposely damaged those parts myself. I pay an extra $50 a month and this is how I'm treated. I'm getting my truck fixed and then canceling my warranty from these thieves. Way to offer fasle info... read more
To whoever is consider ********, DONT! I need you to listen, RUN very FAR away from these crooks. Trust me, they dont honor contracts and take a long time to even process your contract for activation. Everyone has an attitude and the wait times are ridiculous! I shouldnt be on the phone for over an hour still waiting. Dont even sign up with them, just go with someone else. Cancellation takes six to eight weeks if theyre even telling the truth. These people are liars and I dont trust them. Still cant believe I paid for this c... read more
I would not recommend anyone to this warranty company. Purchased a used truck in March of 2022 and driven it less than ***** miles. It gave me a check engine light so I took it to my local dealer who did the diagnoses. They said it needs a new engine. AUL denied to cover it, basically told me that they have to send and adjuster out. Sounds like a joke. If you cant trust the word of ***** then what's the point in the warranty. If it gets denied then I have to pay out of pocket for the tear down of the motor so the adjuster ca... read more
Do not buy a extended warranty contract from AUL!! I have patiently waited for a month and the repair shop called on 7/12/22 and said they can not find the part anywhere and that AUL would be calling to have my car towed and my next steps. 2 days no call so I call them. Karra answered my call and got ahold of the adjuster Zach and he said there is nothing he can do. I asked to talk to the adjuster or supervisor and she told me neither of them would talk to me. She took my number to have them call me back. What a surprise no ... read more
Do NOT purchase an extended warranty with AUL!!!!! We purchased it with our vehicle, which we've now taken to a couple of different auto mechanics to get a variety of opinions, both of which have said needs an engine replacement. AUL has tried to get out of their end of the deal by not replacing it for whatever excuses they can make. I know that's their company's model, to try to make as much money as possible by s******* regular people, but at some point they're just becoming evil. Do NOT give them your money! Do NOT trust ... read more
Frequently asked questions about AUL Corp.
How is AUL Corp. rated?
AUL Corp. has a 3 star rating with 557 reviews.
When is AUL Corp. open?
AUL Corp. is closed now. It will open at 9:00 a.m.