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AutoCenters Herculaneum
- Used Car Dealers
- Herculaneum, MO
About this business
Location details
1225 McNutt St, Herculaneum, MO, 63048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We have been here twice and both times not one single person acknowledged our existence. Today, we were trying to get a price on a wagoneer because the QR code brought up the wrong vehicle. We asked a salesman if he knew the price. He tried looking it up but was with another customer (which we understand) but told us to wait until he gets finished or until another salesman comes out. We walked around another 10-15 minutes and absolutely no one acknowledged us. You most likely lost a sale today and you definitely lost a ... read more
Business response:
Hi Maria, We are so very sorry for your experience. There is absolutely no excuse for being overlooked — busy or not. Our team is trained to greet and assist every guest promptly, and what you described is not reflective of our standards or the experience we aim to deliver. We genuinely value your time and interest, and we understand how disappointing this must have been, especially after making the drive to visit us. We’d really like the opportunity to look into this further so we can use it as a learning moment with our t... read more
Terrible Experience with this dealership & was turned down because I had my own check from my bank & also told my vehicle I was trad was not worth the value that it was , so I took my business somewhere else & went from buying a used F150 with 30,000 miles on it to buying a new vehicle F150 with 0 miles on it from the dealership , also I did get the full value of my 2019 F150 XLT with 50,000 miles on it with no mechanical issues, that I was told from this dealership . There loss was my gain and also I went & bought a Used bi... read more
Business response:
Thank you for sharing your concerns. We value your input. We are having trouble locating information on your visit. We'd love the opportunity to hear you out, and propose a resolution to your frustration. Could you please send your best contact to wiggidy@acdealergroup.com? A Sales Manager will reach out ASAP to discuss. We apologize for this situation.
This car dealership will scam you and rip you off. I highly advise everyone to avoid this dealership.
Business response:
We regret to learn about your experience. Our Used Store Sales Manager will be reaching out to look into what happened. Thank you for the feedback.
This car dealership will scam you and rip you off. I highly advise everyone to avoid this dealership.
Business response:
We regret to learn about your experience. Our Used Store Sales Manager will be reaching out to look into what happened. Thank you for the feedback.
I purchased a used car, I understand that, what I don't understand is less than a month later, needed major repairs, and 6 months later needing them again. I also don't understand why you would say send a friend and we'll reward you. Then NOT reward you because now you tell someone there are stipulations? Like they have to use the same sales person, which is BS. Ohh and your flyer that says 60 days to avoid a late fee? BS!! In the state of Mo is 30 days. So thanks had to pay a late fee for my tags too. Just a shady shady bus... read more
Business response:
We sincerely apologize for your experience, as it’s never our intention for any customer to feel frustrated or misled. Your feedback is very concerning, and we take matters like this seriously. We would like the opportunity to learn more about your situation and address your concerns, including the repairs, referral program, and any miscommunication regarding our policies. One of our managers will be reaching out to you shortly to discuss this further and work towards a resolution. Your satisfaction is important to us, and... read more
DO NOT DO BUSINESS WITH THEM, WORST COMPANY I HAVE EVER PURCHASED A CAR FROM!!! Yes I have purchased several vehicles from other companies. This is not my first time purchasing a vehicle or having to cancel the insurance/warranty because of paying off early and not needing it. I purchased a 2013 VW Beetle for my daughter for her sweet 16, they sold me the car without being able to provide a title for over 30 days and my daughter was not able to drive it until they were able to have it fixed. It took them 3 months. Then I... read more
Business response:
It's unfortunate to hear about your experience with us, Ruby Moss. We apologize for the inconvenience. Please contact us at (866) 695-3157 if you'd like further clarification on the matter.
I spoke with a sales team member named Dalton about a Buick Enclave Premium and asked him to verify that it was available. He said that it was, so we made the 75 mile trip to Herculaneum MO. Before we left I texted Dalton to let him know that we were on the way.... crickets.... nothing, but we went anyways. When we arrived we were greeted by Ryan who did an amazing job. He, unlike Dalton actually checked the computer and discovered that the Buick was actually at a service shop due to a recall, and that it hadn't been... read more
Business response:
Thank you for bringing this to our attention. We apologize for the inconvenience caused by the miscommunication, we definitely dropped the ball here. Our GM has addressed this with Dalton, and has also tried to reach out to you directly to rectify this for you. We want to make this right for you, and we hope to speak with you soon.
RecommendedKenzie is the fucking bomb.com! She truly is looking to work for you and get you the best deal!! 10/10 would recommend!
Business response:
Thank you for taking the time to share your experience, Jessica! We're thrilled to hear that Kenzie provided you with excellent service.
👎 most car lots will come down off a price that was listed online and Chris added 2000 when asked how much to pay total upfront.
Business response:
Sorry for any inconvenience you experienced, Lori. We strive to provide transparent pricing which is why all of our vehicles have a disclaimer online stating our finance and trade-in discounts. We're confident even without the discounts (when someone decides to pay cash), we're still priced aggressively to our market. We wish there was more we can do in this situation, and we do regret your frustration. If you have any questions or would like to discuss further with Sales Management, please call 866-695-3157.
Frequently asked questions about AutoCenters Herculaneum
How is AutoCenters Herculaneum rated?
AutoCenters Herculaneum has a 4.7 star rating with 5,517 reviews.
When is AutoCenters Herculaneum open?
AutoCenters Herculaneum is closed now. It will open tomorrow at 9:00 a.m.