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AutoCenters Herculaneum
- Used Car Dealers
- Herculaneum, MO
About this business
Location details
1225 McNutt St, Herculaneum, MO, 63048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 6:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 6:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
DO NOT purchase from these frauds. They are selling gray market vehicles.
Do not give one price when asked how much out the door paying cash and then increasing it by around $500. Stay true to your word! Unfortunately, you did not. I could not recommend this dealership due to overall lack of caring once they received their $$$$. Hope the 500 was worth it.
Business response:
Hello sir, we are sorry to see you're unhappy after the purchase. We believe there was a misunderstanding. That increase you mention was an administration fee. Please call 636-232-0333 and ask for Matt Smith, Manager for further clarification. We'd be happy to go over this with you, or address any other concerns you have.
RecommendedMy sales lady said my old truck would only go for for 16,000-17,000 when you guys would sell it. Looks like it was quite a bit more. in it actually went for almost 21,000 and I couldn't even get 14,000 out of it from you guys and it was a struggle to get that. I know it's too late now but just isn't right! I know your goal is to sell vehicles but it's Shame you got to lie to sell one. We won't be back!!
Business response:
As we told you on your same Google review: Hello - In regards to your trade, after we took it in we put a few thousand dollars worth of add-ons and repairs on it, then we add in the lifetime warranty, and a 3/3 warranty - at the time of your trade the sales person was being honest, we repaired it, reconditioned the exterior and interior, and had some accessories added. You'll find that this will mostly add up to the difference you saw in your trade offer vs. what the vehicle is listed at currently. We also must clarify that ... read more
1Star please read review!
Business response:
Disgruntled ex employee that was fired - this holds no weight and will be reported to Facebook.
RecommendedDo not buy anything from this place. Bought a vehicle there and 3 wks later had to have all the tires replaced. They were literally cracking on the inside. And before anybody starts in about didn't I look at the tires.....no, I did not crawl underneath the vehicle to inspect the inside of the tires. Was told it passed inspection and not their problem. Do not trust this place and definitely don't trust the inspection. They have their own shop that does it. Called troop C and they said it definitely should not have pass... read more
Do not buy anything from this place. Bought a vehicle there and 3 wks later had to have all the tires replaced. They were literally cracking on the inside. And before anybody starts in about didn't I look at the tires.....no, I did not crawl underneath the vehicle to inspect the inside of the tires. Was told it passed inspection and not their problem. Do not trust this place and definitely don't trust the inspection. They have their own shop that does it. Called troop C and they said it definitely should not have pass... read more
Business response:
Hello Dianne - We're sorry you feel this strongly, but we will be adamant in letting you know that all details of the truck's condition were discussed with your son prior to the sale. It was also explained to him why the tires would not be replaced after notifying us of the issue 3 weeks after the sale. The truck is lifted, so any defects on the tires would be clearly visible to anyone doing a "once over" inspection of the truck, and our customers are always given the opportunity to test drive. We encourage our customers to ... read more
Traded in a 2015 Chevy Cruze LTZ, which had an engine light on (code p1101). My mechanic said it could be fixed for around $1,000-$1,5000. Didn’t want to mess with it, so I went ahead and traded it in with the engine light on. Autocenters tried to tell me the car was worth $3,500 and that the car needed a new engine, which was a lie. Next, they came back and offered me $5,000, after I threw a fit because the car did not need a new engine. The story then became it might need a new engine. Be super careful!!! I will never do ... read more
Was not told about all the electrical defects in the vehicle when I bought it! After signing paperwork and taking it home I have had nothing but problems with electrical issues in the dash pertaining to the temperature controls. The passenger temperature controls will not stay on the settings you put them on they start changing to heat by itself and when you try and turn the system off it will not turn off at all just continues to change on its own. So not very happy
Business response:
All known issues are discussed prior to sale, anything after the sale will need to be discussed with your sales advisors. Our Management team was unaware of these issues, and we are sorry to hear. This has been sent directly to the GM, and we will discuss this with you sales advisor. Someone will be reaching out, thank you.
Worst Dealership ever. Bought my 2017 truck a few months back and had nothing but problems. If you want a vehicle that's just being flipped and not inspected for safety go ahead since they don't have a mechanic. I bought a money pit/death trap. - Brakes damaged & barely stopping. - Antenna missing - Broken bed cover with missing remote. - Transmission broke after almost 2 weeks. - Over tightened lug nuts That were twisted after they changed the tires out , And I had to replace all for $150 - Received the title late an... read more
Business response:
Hello Sebastian - our records indicate that you worked with Jesse and Matt Smith back in October of 2021 on the purchase of your truck. According to our records you also purchased a warranty. Our management staff has not heard any of these complaints, and are confused on the situation. Please contact our Manager Matt Smith at 636-232-9191 directly. He will be expecting your call, and will discuss this situation with you. Sorry for the inconvenience and thank you for letting us know.
Frequently asked questions about AutoCenters Herculaneum
How is AutoCenters Herculaneum rated?
AutoCenters Herculaneum has a 4.7 star rating with 4,874 reviews.
When is AutoCenters Herculaneum open?
AutoCenters Herculaneum is closed now. It will open on Monday at 9:00 a.m.