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AutoCenters Herculaneum
- Used Car Dealers
- Herculaneum, MO
About this business
Location details
1225 McNutt St, Herculaneum, MO, 63048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 6:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 6:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Kinsey was great to work with. I knew before purchasing the Jeep that the radio didn’t work. We agreed in the paperwork that the dealership would be paying to fix it. I’m still driving in silence and nobody seems to be getting in a hurry to fix it. I also still do not have the title to the vehicle. I purchased this vehicle almost 5 weeks ago.
Business response:
Hey Alyssa, we apologize for the title delay and the issue with your radio. This has been sent to the GM, someone will be reaching out.
This place has hidden fees!!! Shady business in an area that values word of mouth recommendations, you don’t have to do more than BE HONEST. They tacked on $1000 for the vehicle over asking price WHATEVER. I called the lender and they verified your alternative fact was false. People- be careful where you spend your money. when I confronted them finance guy says that lender charges them and was tacked onto the price of the vehicle.That right there says it all. I’m going to let everyone know DO NOT TRUST AutoCenters Herculane... read more
Business response:
Paul, our General Manager has tried to reach out to you and left a message regarding this misunderstanding. He is awaiting your return call until then. We appreciate the feedback, and we're going to work to prove that we are an honest and reliable local business.
Worst experience with a dealership ever! Finally got my title from them today which happens to be when the first payment is due and to make it worse the inspections expired two days ago, now I have to get it inspected. They love wasting your time. 👎🏻👎🏻
Business response:
Thank you for providing your feedback and letting us know about this issue, Neal. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. This has been sent directly to the General Manager. Sincerely, AutoCenters Herculaneum
Paid nearly 33000 for a truck that the stereo went crazy on with in first week of driving and called dealer ship and got no return call from management then was told that it’s not covered on 90 day warranty also has kicked on check engine light twice not covered . Truck was listed with 85000 miles had 86000 miles charged me nearly 3000 more for financing it will not purchase from them again if this isn’t fixed.
Business response:
Hello Mr. Jackson - We are sorry to hear your frustration. The 90 Day Warranty and it's components were fully explained upon purchase. Additional warranties were offered. Mileage may have slight difference due to test drives, this is documented on our website. This has been sent to our GM and Sales Manager - someone should be reaching out regarding the check engine light. Again, we apologize for the trouble, we will work to address.
Walked in had a great sales associate. They low balled me on trade in ( no big deal we both want the best deal). waiting there for the quote I watched their management team threaten a sales rep to "knock him the f out." in front of my 6 year old. then when I brought them a quote from sapaugh for 4,000 more on trade in he wrote and circled in big letters no on the sheet from sapaugh. I know how sales go but the aggression from the head manager was beyond belief. again my sales rep was great. Ryan Mckinney
I had been looking for a car for months. I was about to give up and found Herculaneum. I traveled almost four hours to buy my car. I had never felt better about buying a car. The purchase went great, but that was about all that went great. I bought the car I had been saving for, the one that I fell in love with. As I was doing paperwork, they "cleaned" the car. When we left I found a "bug" smeared on my window. I thought so much for cleaning it. It was late on our way home, so we stopped at a gas station to clean the window.... read more
There were so many red flags, but since my daughter loved one do their vehicles, I came and entertained their nonsense. GET A CAR FAX. Demand one or walk away. Check it and question the issues listed on it. Per the car fax report, this particular vehicle has a blown head gasket at one time. First, the salesman denied it being o the resort, then once we pointed it out, he told us that it was just “typical maintenance” 😳. Naturally, I informed him that most people wouldn’t replace a part like this, unless something was... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Christine. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. This has been sent directly to the General Manager. Sincerely, AutoCenters Herculaneum
UPDATE: I canceled the warranty policy and have yet to receive a refund I am owed over 60 days later!! Dustin has stolen my money as far as I’m concerned, I am currently filing a complaint with the BBB! BUYER BEWARE! Bought a 2015 Ford Escape in August and the transmission is already out on it and their third party insurance they forced on me is refusing to fix the vehicle!
Business response:
Hello Melissa, we're sorry to hear about your vehicle. It looks like you bought it 9 months ago, so we're not sure what that vehicle has been through since it left our lot - but we'll be happy to discuss options with you. We're not sure what you're referring to about 3rd party insurance, we don't force anything upon our customers. Would you please give us a call so we can look into the vehicle's situation and possibly help? If you're vehicle was eligible for the lifetime warranty, your transmission will be covered. 618-232-0... read more
They lie to you,it’s been two months since I bought the car. It took over a month to get the title , then we had to fight about who was paying the late fees for the license,the person that recommended us to go there was suppose to get 100.00 another joke they didn’t pay . We were pre approved for our lone , they still ran our credit 2 times for no reason. The finance guy was the only decent guy there he tried to help.But their isn’t much you can do when the main guy is a asshole and the sales isn’t any better. It the worst... read more
Business response:
Hi Rick. I'm responding to your post as I'm a little caught off guard. I guess I'm the "main guy" you are referring to. I've never spoken with you, and rarely would anyone classify me as an a**hole, so I'm curious as to what I did to you? If you'd like to discuss I'd be happy to. Feel free to call Scott at 636-232-0333. I prefer to do things either face to face or over the phone, as I seem to have better results than using the internet to pass judgement. Next, I'm not sure who you talked with about the title, but if it was l... read more
Frequently asked questions about AutoCenters Herculaneum
How is AutoCenters Herculaneum rated?
AutoCenters Herculaneum has a 4.7 star rating with 5,015 reviews.
When is AutoCenters Herculaneum open?
AutoCenters Herculaneum is closed now. It will open tomorrow at 9:00 a.m.