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AutoCenters Nissan
- Car Dealers
- Herculaneum, MO
About this business
Location details
1277 McNutt St., Herculaneum, MO, 63048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 6:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 6:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Horrible communication skills! From multiple people. Over a week of phone tag. Employee’s rather text than return calls, or I’ll call you back and never did return call. Didn’t know 5 minutes meant 4 days! Glad i reached out to a different dealership in the middle of the week and didn’t wait for someone to actually work. And if you want a car, careful they try to give you an SUV...
Business response:
Anna, we are sorry this happened. We apologize for the inconvenience, all efforts are being made to best communicate and work pre-approvals with each customer per their desired methods as we continue to experience a large volume of inquiries and pre-approval request daily.
I reserved an appointment time to test drive a vehicle on Tuesday morning, and when I arrived at my appointment time on Saturday morning, they had loaned out the vehicle for the weekend and offered no compromise or other vehicles to browse. I was extremely unimpressed and will not be returning.
Business response:
We are very sorry to hear about this inconvenience, all effort are made to make inventory available and to communicate this both with our customers and internally.
Online I was give one price and interest and trade in value got there drove the car ready to buy they changed trade in value way lower and interest rate double very disappointed will never do business with them
Business response:
We offer several online tools for convenience and to help make the buying process more informative. All quotes regarding price, payment and trade value are subject to change upon verification if the terms were not accepted by dealer online. We apologize for any inconvenience this may have caused and will continue to add to and improve our online experience.
Buyer beware. Horribly bad experience purchasing a 2020 Nissan Murano platinum model. I had talked with Marcus Lovett by phone prior to driving 240 miles to make this purchase. We had an agreed upon price and a set appointment time. I arrived at the dealership August 6, 2020 but was told Marcus was busy in the back office. I finally spoke with a receptionist who said he was not working that day. Since they were so busy, I had to wait around until another salesman, Jordan Shallenberger, was available and then the price “game... read more
Business response:
We are glad you are loving your Nissan! All efforts were made to present and explain pricing discounts offered prior to purchase, listing specifically on each vehicle detailed listing.
Check BBB before buying a car from these guys who will take complete advantage of your finances
Business response:
Thank you for sharing, I know our management team has been in contact with you regarding the information generated on our website vs value provided. Every effort is made to explain in detail all values and information provided to consumers such as trade, purchase and initial rate and we are happy to do so at anytime during or after a visit. If you'd like, please reach out to our General Manager at 618-251-3000 or mgmt@acdealergroup.com.
Worst car buying experience I’ve ever encountered. I was shuffled between car salespersons and was not impressed with the process of this dealership. As loyal Nissan car buyer I wouldn’t recommend this dealership at all!
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. This has been sent directly to the Operations Manager, Wil. To reach out directly for further information on this, please call 618-251-3000.
AUTOCENTERS is a terrible place to shop for a car Bad customer service!!!!!!!!!! RUDE people i had terrible service NEVER WILL I GO BACK THERE I don’t recommend buying a vehicle from them hands down worst place I have or few other family members had ever been too!!!!!!!!!!!!!!!!
Business response:
Thank you for sharing Tim, all efforts are made to make things as easy as possible for each customer in order to have their purchase funded and finalized in a timely manner, working with all parties as closely as possible to do so. Our Management team is still more than happy to meet and discuss your purchase and any concerns there may be.
Told me one thing and did not honor their word at all. Drove 270 miles to get a $3000 shaft. Sales manager was a jerk. They lower their price to get you in the door and don't give you what your vehicle is worth, so you are paying full retail in the end. Typical car salesmen.
Business response:
All efforts are made to provide clear estimates of trade value’s sight unseen and all supporting value evidence is reviewed prior final purchase with each customer. We are happy to review these with you at any time.
customer service leaves a lot to be desired. 5 times I have tried to get some information on a Titan over the last 4 weeks. have yet to get an answer and now according to the website. the truck I was interested in is gone anyway. Thanks NOT
Frequently asked questions about AutoCenters Nissan
How is AutoCenters Nissan rated?
AutoCenters Nissan has a 4.5 star rating with 4,423 reviews.
When is AutoCenters Nissan open?
AutoCenters Nissan is closed now. It will open at 9:00 a.m.