This profile has been claimed by the business owner or representative.
AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
WOULD NEVER USE AGAIN PERIOD...SHIPPING COMPANY DAMAGED THE BUMPER DURING TOW ...HAVE PROOF OF DAMAGES AND THEY REFUSE TO ACKNOWLEDGE FAULT ,COMPANY GAVE ME THE RUN AROUND ..DENIED CLAIM NOW I GOTTA COME OUT OF POCKET...HORRIBLE CUSTOMER SERVICE ..KEEP AWAY
Business response:
Hello, we're sorry to hear there was an issue with the transport. Claims are never something we want to occur in any transport, but it does happen. It's important that we follow proper procedures in order to assist with the claim. Montway assisted the reviewer with the steps they could take to proceed. Montway is a 3rd party broker and does not make any judgment when it comes to claims proceedings. If you have any questions, please email us at feedback@montway.com.
If you are planning on shipping your vehicles with Montway DO NOT DO IT. I have shipped three vessels through Montway, two cars and a Harley Davidson Triglide trike. Shipping the cars was fairly uneventful other then the fact that the communications were subpar. It was very difficult to get any updates as to when my vehicles would arrive. When they finally did, the driver called me when he was 5 minutes away, not the 24-hour advance call or the 1 hour en route call as promised. Subsequently, the transport driver had to wait ... read more
Business response:
Hello, we're sorry to hear of the issues reported. Montway prides itself on providing professional auto transport brokerage services. It seems that the central issues described here were with the carrier companies that facilitated the transport itself. This has been escalated to our compliance team for review. Communication is essential to all services and we apologize that this was not properly provided to you. Damage is never something anyone wants to occur during transport, but it does happen. What's important is that th... read more
I highly recommend you go with another company. The delivery experience was a nightmare, and a month later we still don't have all of our things. The delivery team left items on their truck and left. When we called about the missing items, they insisted we drive to THEM to pick up our things. My understanding of a delivery service is that they actually deliver the items and not ask you to go pick up your things for them.
Business response:
Hello Tyler, our support team has reached out for more information and have been unable to reach you. Please contact us at feedback@montway.com. Thank you.
If you are planning on shipping your vehicles with Montway DO NOT DO IT. I have shipped three vessels through Montway, two cars and a Harley Davidson Triglide trike. Shipping the cars was fairly uneventful other then the fact that the communications were subpar. It was very difficult to get any updates as to when my vehicles would arrive. When they finally did, the driver called me when he was 5 minutes away, not the 24-hour advance call or the 1 hour en route call as promised. Subsequently, the transport driver had to wait ... read more
**Hire Montway at your own risk. My order number is #959843. Montway transported my vehicle from NJ to GA, they delivered the car with a hood full of rock chips which can cost up to $8k to fix. The driver didn't pick up nor deliver the car on time, but I overlooked that. The Monday night when he was supposed to do the delivery, I had to call him around 10 PM when I didn't hear from him, that's when he informed me he would deliver the car the next day, Tuesday. When he delivered the car I didn't see the damage at first, becau... read more
Business response:
Hello Milou, I'm sorry to hear of the reported issue. When transporting a vehicle on an open trailer, the vehicle is at risk of road hazards. This is an inherent risk of auto transport. As part of the auto transport process, neither the Broker nor Carrier are liable for cargo damage or loss caused by any acts or omissions that out of their control (https://www.montway.com/terms-and-conditions). It would be required that the shipper provide admissible evidence of driver negligence in such situations. Our claims team has con... read more
I have shipment New York to Texas, I ordered 10 days ago, I’m waiting for a driver, sometimes happening take some times, I can understand, but 10 days? it’s OK but after 10 days they ask $400 dollars extra, we got a deal right?.. why you calling me LAST MINUTE? and ask $400? Is it fair??? It was last minute, customer waiting in Texas so I PAID! $2069 Than Do you know what happened? Driver didn’t show up. What do you think, do I have to give them 5* ???!!!
Business response:
Hello Kyle, I'm sorry to hear of the inconvenience. Montway provides estimated dates for all standard shipments. These estimates are based on thousands of similar orders but are not a guarantee of when a vehicle will ship. There are many factors that affect shipment timelines. As we work with many specialized carriers across the country, we may present alternative shipment options that the customer can choose. I can see that the initial carrier did have an issue and was unable to service the shipment. Our professional disp... read more
After confirming my booking I never heard from customer service again about how it all works. I called because the residential address I designated as my pickup location would be difficult to get a tractor trailer to. Montway agreed and said a customer service agent would be in touch with me once the driver had been selected. Never heard from them again until today, January 6th, when the driver called and yelled at me because he almost wrecked the tractor trailer getting to the residential address and that I needed to call M... read more
Business response:
Hello Kassie, I'm sorry to hear that the service did not meet your expectations. I'd be happy to help clear up any confusion in our role as an auto transport broker, and the role of the carrier. We provide all status updates and notices to customers via the email they used to book the order. You should have received various emails that indicated your shipment status. Our role is to dispatch a carrier that is able to transport the customer's vehicle. As part of that service, we will present any and all options from our vast ... read more
Terrible communication. Person of contact regarding delivery as well as delivery person speaks Russian and told me "no english". How am I supposed to figure out delivery if the person cannot speak English? I feel like this is the bare minimum that's required for communication and a smooth delivery.
Business response:
Hello Andy, we're sorry to hear that your experience has not met your expectations. ? ?The Federal Motor Carrier Safety Administration (FMCSA) will consider a driver qualified if- "(2) Can read and speak the English language sufficiently to converse with the general public, to understand highway traffic signs and signals in the English language, to respond to official inquiries, and to make entries on reports and records" Source - FMCSA Section 391.11(b)(2). ? Montway's internal Carrier Compliance Department audits all carr... read more
Using Montway has been my biggest regret of buying a car. I booked through Montway on the recommendation of the dealership I bought my car through. My car was picked up by T&T Walker Trucking, LLC to be transported from California to Texas. My car was supposed to arrive on a Monday and did not arrive until the following Saturday (at 9:00 pm). There were multiple points during the transport that Montway did not know where my car was. The driver was non-responsive and Montway had no way to get in touch with him or to track my ... read more
Business response:
Hello Brody, thank you for taking the time to share your experience. We're sorry to hear that there was an issue with transport. As a broker, it is our responsibility to assign the customer's shipment to a qualified carrier. All carriers we work with go through a multi-point inspection to ensure that they have the certifications and equipment to properly service vehicle transportation. When a vehicle is dispatched, estimated dates are provided and delays can occur for any number of reasons. As the vehicle is in possession of... read more
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 7,398 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open on Monday at 10:00 a.m.