Avance Care

Callie E. 

on Avance Care

6 months ago

I have been very disappointed by my experiences at this clinic with Anna Harden, which is unfortunate because every person I've interacted with at the clinic have been nice, but I feel it's necessary to leave this review. I hope my words can provide some constructive feedback. The first time I saw her last year, I went in for a yearly physical exam—but I realized when I returned home she had failed to listen to my heart. (I'm extra sensitive about this because my husband recently had to have open heart surgery after doctors ... read more

Jeffrey M. 

on Avance Care

6 months ago

AWFUL EXPERIENCE HERE AT THE MIDTOWN RALEIGH LOCATION WITH OFFICE MAMAGER LAUREN? or LAURI? Just extremely unprofessional and a huge waste of energy and time dealing with this office. 

Jeffrey M. 

on Avance Care

6 months ago

The Avance Care Midtown office in Raleigh midtown was a new location I was willing to try. However, due to a few repeated unprofessional phone calls from the office manager here, named Lauren? or Lauri? I have decided to take my care elsewhere. They are not capable of handling basic services. I have chosen not to subject myself to this very very bad office setting. It is sad these types of people are in healthcare and spend energy acting as if they have some type of power. Sad. She demonstrated very clear lack of know... read more

Kathleen Y. 

on Avance Care

7 months ago

Dr. Rounds is Great! However his front desk staff are very inappropriate. When I asked a question the staff member told me that my question was above her pay grade.  They have conversations between themselves while patients are waiting which are inappropriate for the workplace. When you call the front desk they are rude and inconsiderate, as if you are taking up their time. Not as if you are the one paying their salary. You are only as good as the staff you choose. Please take this into consideration.  K. Yates 0 stars 

Jim K. 

on Avance Care

10 months ago

I cannot say enough about how exceptional Dr. Prakken was as a physician. His compassion, expertise, and genuine care made every visit reassuring, and I deeply miss his presence in my medical care. In stark contrast, my experience with his replacement, Dr. Marks, has been nothing short of a disaster. This new doctor’s approach is shockingly dismissive and reckless. I’m not exaggerating when I say he sent me to the hospital due to his negligence—it was a terrifying ordeal that could have been avoided. I’ve taken the step of f... read more

Emma W. 

on Avance Care

11 months ago

My experience to see BenJohnson was awesome. But what I do not like is not being able to pick up the phone to be seen the same day.Therfore I have to go to Duke Urgent Care when I'm not feeling well. I will also like to acknowledge that I was ask if I needed help in filling my info on tablet. This was a plus because I was there when another patient needed help and another patient assisted her. So that's better. I did mention it to Mr Johnson 

Renee B. 

on Avance Care

11 months ago

Horrible. Doctor had no personality and read from a script. I know I scored high on the GAD 7 and she didn’t mention anything about the results. Then she. Noticed a cyst on my chest and said nothing. Then she literally read from a script. She didn’t ask anything about me or how I feel. It was horrible. I arrived at 2:59pm. Called back at 3:36pm and walked out the door at 4::02. Never again. 

Leigh B. 

on Avance Care

11 months ago

I’m in the ER again for chest pain and lupus flare ups, yet Avance Care still has not sent over my referral to a Rheumatologist. I called the rheumatologist and they said Avance Care sent it over on May 20th, 2025, but Avance Care missed some information so now they will have to redo it all over again. No communication at all. Very disappointing because I was recommended to Avance Care by another patient who gave glowing reviews. I thought the point of going to Avance Care was to prevent patients from going to the ER, but th... read more

Olivia P. 

on Avance Care

11 months ago

Advance Care, Midtown Raleigh, saw David Sanjurjo, NP. Not my usual primary but there was an appt available. Urine test confirmed UTI and Sanjurjo prescribed an antibiotic. At checkin I told the receptionist of my correct pharmacy since old one permanently closed. After leaving I kept checking in with the pharmacy, wanting to start the tx. No scrip sent. I twice called Avance, including one hour before closing to try to get it done. Receptionist said he hadn’t done it yet. It NEVER was sent. That location is closed on weeken... read more