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Avance Care
- Other
- Durham, NC
About this business
Location details
4705 University Drive, Building 700, Durham, NC, 27707, United States
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Their billing department is overseas and provide for a horrific experience. I scheduled an appointment as a new member over the phone, with the receptionist, for a physical after learning they are accepting new patients. This was also reiterated once I arrived. In seeing the nurse/practitioner I provided a brief medical history and mentioned the concerns I've had to bring them up to date as my new provider. When the bill came, it was noted for problem visit rather than a physical (and they didn't treat anything). I contacted... read more
Stress free check in from a very nice. Less than 5 minutes wait time in the lobby. Very nice and knowledgeable NP, Williams. She actually listened to our concerns. Thank you.
I received the same word for word response as the previous - your (Avance Care Wake Forest) reply is an automated response. Need a contact who can resolve our issue. Automated responses and overseas billing support speak volumes about your service and patient care
Your office manager refused to do anything for the billing issue I am facing, and after reviewing the hideous care with her that we received during our visit, where she relayed your equipment was not working, I think even less of your people and facility. To top it off, she provided a number to the main office where it just rings. I should have researched your Better Business Reviews and score before hand. Please provide a contact immediately to resolve our issue.
Their billing department is horrible -terrible people. I scheduled an appointment as a new member to Avance Care - a new patient for physical. When I arrived, I mentioned the concerns I've had. When the bill came, it was noted for problems (they didn't actually treat anything) rather than a physical. Contacted the insurance company, who relayed to reach back out to Avance Care and request to have them change the insurance submission code for physical. After several promises and engaging their billing people, which appear to ... read more
I was supposed to have a televisit and ended up having a phone call! Very disappointing
Terrible practice. Had to call three times to try and get my emergency inhaler refilled. I have had this prescription my entire life and have never had a problem filling it until today. The team are requiring that I schedule a visit with the doctor for them to confirm I still need medicine I have had my whole life. If someone calls and says they are having trouble breathing you should take these request a bit more seriously. I will be looking for a new office if things do not improve.
I can 't believe this location has a 5 star rating!! I have yet to be seen at this location and was treated horribly by one of the phone staff. She was extremely short and curt with me. She would speak when I was speaking and cut me off several times. Unfortunately, my physician's group migrated to this practice and I am afraid I will loose my physician of over 35 years due to the rudeness of the new practice staff!
This is my second time putting this review up. It looks like the company deleted my review and any other negative review. I would give them a zero if possible. They consistently make you go back 2-3 times for simple conditions if you want any kind of treatment. We were even told during one visit that if you don't feel better in a few days call back and we will send antibiotics into the pharmacy. When we called back, they said no you have to come in for an appointment. When asked for medication refill for a simple condition, ... read more
Frequently asked questions about Avance Care
How is Avance Care rated?
Avance Care has a 4.5 star rating with 10,951 reviews.
When is Avance Care open?
Avance Care might be open. It requires an appointment.