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Avance Care
- Other
- Durham, NC
About this business
Location details
4705 University Drive, Building 700, Durham, NC, 27707, United States
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Dr. Ivery is hands down the best doctor I’ve ever had. She actually listens, which is rare, and she doesn’t just tell me what I want to hear—she tells me what I need to hear. I trust her more than any physician I’ve ever seen, and that says a lot. She takes care of my whole family, and we all know we’re in good hands with her. I honestly can’t recommend her enough!
Business response:
Thank you for taking the time to share your experience with us. We appreciate you trusting Avance Care North Wake Forest with your primary care needs and look forward to serving you in the future. Yours in health, Avance Care North Wake Forest
The provider did not follow through with prescription refills. once they were submitted after my contacting the practice, the incorrect dose was submitted. The provider had not reviewed my record prior to my appointment so was not up-to-date on what we needed to discuss in our appointment. I spent most of our time updating/reviewing what we discussed the last time as she didn’t remember. I asked for a vaccine at the appointment, yet the provider forgot to order it. Did not feel like a valued patient during this visit.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (919) 748-4990 to discuss your concerns in depth. Yours in health, Avance Care Durham
So miss the family ambiance from Crescent Family Practice. Now it’s all big corporate since they sold out
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (919) 851-7867 to discuss your concerns in depth. Yours in health, Avance Care Southeast Cary
I have been seen at Avance approximately 4 times since my previous physician sold the practice to them. Unfortunately, I do not feel that I am receiving care, but rather it is almost completely determined by my "social" responses. I did not go there for a survey of possible depression, but for a wellness check of my physical needs! For the past two wellness visits, I haven't been examined, no heart check, no urinalysis, these seem pretty basic in a check up! Savannah and Dr. Mike are great, but I am at a loss as to why my we... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (919) 553-5711 to discuss your concerns in depth. Yours in health, Avance Care Clayton
We had an extremely disappointing experience with Avance Care today. I had scheduled an appointment for my 12-year-old daughter with her primary care provider, only to face an unexpected and frustrating situation upon arrival. Despite presenting a valid insurance card, the front desk staff member claimed she was unable to retrieve my daughter’s insurance information. Strangely, my wife—who is the primary policyholder—had her records accessible in their system, yet my daughter’s details, which were clearly stated on the insur... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (919) 554-0177 to discuss your concerns in depth. Yours in health, Avance Care Wake Forest
Doing well compared to to previous years , the only problem is : you get a fantastic Dr . That really care and after a year or so the Dr leaves . I had worked in Drs office . To my believe, clinic owners believe on the $ that is coming in , the homes , vacation they can get , then the care of patients and how the Dr does his jobs and to top it of the amount of $ they are getting from the insurance company, the patient , and the rest of the $ that are not satisfy that the insurance gave them. And do not want to... read more
The woman at the front desk was rude!! I work with the public and would never talk to anyone the way she did.I hope she understands that she makes or breaks the experience arriving and leaving.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (919) 319-9219 to discuss your concerns in depth. Yours in health, Avance Care Preston
10 years ago, Avance Care was a relief from the big 3 hospital corps but now they've become a 4th. I'll come back if I'm in the mood to be processed with no meaningful help but better off with one of the few remaining unaffiliated doctors in a private practice.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (919) 679-3177 to discuss your concerns in depth. Yours in health, Avance Care Knightdale
10 years ago, Avance Care was a relief from the big 3 chain hospital corps but now Avance Care has become a 4th. Too corporate: great doctor surrounded by intransigent (sometimes incompetent) staff. It's convenient, if I want to be processed, but there's no healthcare there.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (919) 747-3033 to discuss your concerns in depth. Yours in health, Avance Care Northeast Raleigh
Frequently asked questions about Avance Care
How is Avance Care rated?
Avance Care has a 4.5 star rating with 11,627 reviews.
When is Avance Care open?
Avance Care might be open. It requires an appointment.