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The top-rated reputation and customer experience platform for local businesses.

Birdeye is the most-awarded and highest-rated Experience Marketing software for businesses of all sizes, and the #58 Best Software Product in the World.

Birdeye: The Obvious Choice

Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for healthcare practices of all sizes.

Why Birdeye is the market leader

Birdeye is an all-in-one customer experience platform. Over 150,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Payments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

2024 Awards
NEW

Winter
Spring
Summer

SUMMER 2024

SMS Marketing

Leader - OverallEasiest Setup - ENTLeader - Asia PacificMomentum Leader - Overall

SUMMER 2024

Experience Management

Leader - ENTEasiest Admin - ENTLeader - CanadaMomentum Leader - Overall

SUMMER 2024

Live Chat

Leader - AustraliaBest Meets Req. - ENTEasiest to do Business - ENTHigh Performer - ENT

SUMMER 2024

Online Reputation Management

Most Implementable - ENTBest Results - ENTBest Usability - ENTLeader - Asia Pacific

SUMMER 2024

Local Listing Management

Most Implementable - MMBest Results - MMLeader - Asia PacificHighest User Adoption - ENT

SUMMER 2024

Conversational Marketing

Conversational MarketingLeader - ANZEasiest Admin - ENTHighest User Adoption - ENTLeader - ENT

SUMMER 2024

Local SEO

Leader - CanadaMomentum Leader - OverallHigh Performer - ENTUsers Most Likely to Rec - ENT

SUMMER 2024

Chatbots

Leader - Asia PacificLeader - OverallMomentum Leader - OverallMost Implementable - MM

SUMMER 2024

Conversational Support

High performer - ANZEasiest to do Business - ENTFastest Implementation - ENTHigh Performer - Americas ENT

SUMMER 2024

Customer Advocacy

Best Usability - OverallMomentum Leader - OverallBest Results - MMLeader - EMEA

SUMMER 2024

Feedback Analytics

Leader - OverallLeader - ENTLeader - Asia PacificMomentum Leader - Overall

SUMMER 2024

Payment Processing

High Performer - MMMomentum Leader - OverallHigh Performer - OverallHigh Performer - SMB

SUMMER 2024

Social Media Suites

Best Relationship - ENTBest Results - ENTUsers Most Likely to Rec - ENTBest Usability - ENT

SUMMER 2024

Social Media Management

Leader - AustraliaUsers Most Likely to Rec - ENTEasiest To Use - ENTEasiest to do Business- ENT

SUMMER 2024

Patient Engagement

Leader - ENTBest Results - MMBest Relationship - MMMost Implementable - MM

SUMMER 2024

Multi Location Marketing Platforms

SUMMER 2024

Social Media  Management

SUMMER 2024

Social Media tepkon Award

SUMMER 2024

Capterra  Shortlist

SUMMER 2024

Summer Leader

SUMMER 2024

Most Loved Award

2023 Awards

Summer 2023

G2 SMS Marketing

Best Results - ENTBest Meets Requirements - ENTEasiest Setup - ENTMomentum Leader - Overall+9 more

Summer 2023

Experience Management

Best Results - OverallBest Usability - OverallMomentum Leader - OverallLeader - ENT+11 more

Summer 2023

G2 Live Chat

Momentum Leader - OverallLeader - MMLeader - OverallEasiest To Do Business With - ENT+1 more

Summer 2023

G2 Online Reputation Management

Most Implementable - MMBest Relationship - MMLeader - ENTMomentum Leader - Overall+2 more

Summer 2023

G2 Local Listing Management

Most Implementable - MMMomentum Leader - OverallLeader - OverallBest Meets Requirement - ENT+3 more

Summer 2023

G2 Conversational Marketing

Momentum Leader - OverallHigh Performer - ENTLeader - MMLeader - Overall+1 more

Summer 2023

G2 Local SEO

Users Most Likely To Recommend - MMBest Results - MMLeader - OverallMomentum Leader - Overall+4 more

Summer 2023

G2 Mobile marketing

Most Implementable - OverallUsers Most Likely To Recommend - MMLeader - OverallMomentum Leader - Overall+4 more

Summer 2023

G2 Chatbots

Leader - MMLeader - Small BusinessLeader - OverallMomentum Leader - Overall

Summer 2023

G2 Conversational Support

Leader - Small BusinessMomentum Leader - OverallLeader - OverallLeader - MM

Summer 2023

G2 Customer Advocacy

Leader - OverallLeader - MMBest Relationship - MMMomentum Leader - Overall+5 more

Summer 2023

G2 Feedback Analytics

Best Relationship - MMLeader - OverallMomentum Leader - OverallHigh Performer - ENT+4 more

Summer 2023

G2 Local Marketing

Easiest Admin - MMMost Implementable - MMBest Meets Requirements - ENTLeader - Overall+6 more

Summer 2023

G2 Payment Processing

Best Meets Requirements - OverallHigh performer - Overall

Summer 2023

The 2023 Capterra Shortlist

Summer 2023

AI Breakthrough

Summer 2023

SourceForge

Summer 2023

G2 Social Media Management

2022 Awards

Summer 2022

G2 SMS Marketing

High performer - ENT Momentum Leader- Overall Leader - Overall Highest user adoption - ENT +9 more

Summer 2022

Experience Management

Easiest Admin- ENT Best Meets Requirements- ENT Best Relationship- Overall Best Results- Overall +10 more

Summer 2022

Experience Management

Easiest Admin- ENT Best Meets Requirements- ENT Best Relationship- Overall Best Results- Overall +10 more

Summer 2022

G2 Live Chat

Leader- Overall Easiest admin - ENT Easiest To Do Business With- ENT High Performer- ENT +7 more

Summer 2022

G2 Online Reputation Management

Leader- MM Leader- ENT Best Usability- Overall Best Relationship- MM +4 more

Summer 2022

G2 Local Listing Management

Easiest Setup- MM Users Most Likely To Recommend- MM Best Results- Overall Best Usability- Overall +15 more

Summer 2022

G2 Conversational Marketing

Most implementable - Overall Momentum Leader- Overall Leader- MM High performer - ENT +4 more

Summer 2022

G2 Local SEO

Easiest To Do Business With- SMB Best Usability- Overall Users Most Likely To Recommend- MM Leader - Europe +16 more

Summer 2022

G2 Mobile marketing

Best Relationship- Overall Momentum Leader- Overall Best Meets Requirements- Overall Leader- Europe +8 more

Summer 2022

G2 Chatbots

Momentum Leader - Overall Leader- MM Most Implementable- Overall Best Meets Requirements- MM +3 more

Summer 2022

G2 Conversational Support

Best Meets Requirements - MM Momentum Leader- Overall Leader- Overall Users Most Likely To Recommend- MM +2 more

Summer 2022

G2 Customer Advocacy

Momentum Leader - Overall Leader- Overall Best Usability- Overall Best Relationship- Overall +6 more

Summer 2022

G2 Local Marketing

Best Relationship- Overall Best Usability- Overall Easiest Set Up -MM High Performer- ENT +19 more

Summer 2022

G2 Feedback Analytics

Leader- Overall Best Relationship- Overall Momentum Leader - Summer Best Relationship- Overall +6 more

SUMMER 2022

Leader

SUMMER 2022

Best Feature Set

SUMMER 2022

Best Relationship

SUMMER 2022

Best Value for Price

2021 Awards

SUMMER 2021

G2 SMS Marketing Awards

Overall Leader Award Overall Leader - MM Best Relationship - MM Users Most Likely to Recommend - MM +10 more

SUMMER 2021

G2 Experience Management Awards

Overall Leader Award Fastest Implementation - ENT Overall Best Results Easiest to Use - ENT +16 more

SUMMER 2021

G2 Live Chat Awards

Overall Leader Award Best Support - ENT Easiest to Do Business With - ENT Easiest to Use - MM +8 more

SUMMER 2021

G2 Online Reputation Management Awards

Overall Leader Award Overall Leader - ENT Best Relationship - MM Overall Best Results +8 more

SUMMER 2021

G2 Local Listing Management Awards

Overall Leader Award Most Implementable - MM Users Most Likely to Recommend - MM Best Usability - MM +20 more

SUMMER 2021

G2 Conversational Marketing Awards

Overall Leader Award Users Most Likely to Recommend - MM Easiest to Use - MM Easiest Admin - MM +8 more

SUMMER 2021

G2 Local SEO Awards

Overall Leader Award Overall Leader - MM Best Results - MM Best Usability - MM +19 more

SUMMER 2021

G2 Mobile Marketing Awards

Overall Leader Award Most Implementable - MM Users Most Likely to Recommend - MM Easiest to Do Business With - MM

SUMMER 2021

G2 Conversational Support Awards

Overall Leader Award Overall Leader - MM Overall Best Results Users Most Likely to Recommend - MM +10 more

SUMMER 2021

G2 Customer Advocacy Awards

Overall Leader Award Overall Easiest Setup Overall Best Relationship Overall Best Meets Requirements +6 more

SUMMER 2021

G2 Local Marketing Awards

Overall Leader Award Best Relationship - MM Best Results - MM Easiest to Use - MM +13 more

SUMMER 2021

G2 Chatbots Awards

Overall Leader Award Overall Leader - MM Users Most Likely to Recommend - MM Easiest to Use - MM +3 more

SUMMER 2021

People’s Choice Award - Stevie Awards

Feedback Management Crozdesk Leader Award

SUMMER 2021

Top 20 Feedback Management Software Awards 2021

SUMMER 2021

TrustRadius Top Rated Award Winner

SUMMER 2021

Software Advice Frontrunners

SUMMER 2021

Top Performer Summer 2021

SUMMER 2021

2021 Sales and Marketing Technology Award Winner

SUMMER 2021

Best SaaS Product for Healthcare / Pharmaceutical

SUMMER 2021

Best SaaS Product for Digital Marketing

2020 Awards

Summer 2020

G2 Online Reputation Management Awards

Leader: Overall, SMB, MM & ENTBest UsabilityBest RelationshipEasiest To Do Business With MM+8 more

Summer 2020

G2 Enterprise Feedback Management Awards

Leader: Overall, MMHigh Performer, EnterpriseBest ResultsBest Relationship+11 more

Summer 2020

SMS Marketing

Leader: Overall, SMB & MMHighest User Adoption MMMost Likely To Recommend MMEasiest To Do Business With MM+15 more

Summer 2020

G2 Local Listing Management

Leader: Overall, SMB & MMHigh Performer, EnterpriseBest RelationshipBest Results+23 more

Summer 2020

G2 Live Chat Awards

Leader: Overall, SMB & MMMomentum LeaderMost Likely To RecommendBest Relationship+5 more

Summer 2020

G2 Local SEO

Leader: Overall, SMB & MMBest SupportBest RelationshipEasiest To Use+18 more

Summer 2020

G2 Local Marketing

Leader: Overall, SMB & MMHigh Performer, EnterpriseBest RelationshipBest Meets Requirements+14 more

SUMMER 2020

Featured Customers Market Leader Award

SUMMER 2020

MarTech Breakthrough Award

SUMMER 2020

TrustRadius Top Rated Award Winner

SUMMER 2020

Stevie Award Winner

Top Reputation Mgmt Sortware Crozdesk 2020

SUMMER 2020

Reputation Management Software

SUMMER 2020

G2 Mobile Marketing

Summer 2020

G2 Conversational Marketing

2019 Awards

SUMMER 2019

Featured Customers Customer Success Award

SUMMER 2019

MarTech Breakthrough Award

SUMMER 2019

G2 Online Reputation Management Awards

Summer 2019

G2 Enterprise Feedback Management Awards

SUMMER 2019

G2 Survey Awards

Summer 2019

G2 Live Chat Awards

SUMMER 2019

TrustRadius

SUMMER 2019

SoftwareWorld

SUMMER 2019

TiE50 Winner

SUMMER 2019

Stevie Awards

2018 Awards

Summer 2018

G2 Online Reputation Management Awards

How Birdeye can help your business

As the market leader in our space, Birdeye helps businesses across all industries on every step of the journey from reviews to revenue. With Birdeye, businesses can get new reviews, monitor and respond from 150+ sites in a single dashboard, and easily share reviews on social media.

See why more than 150,000 businesses use Birdeye to drive growth and get new customers.

Birdeye results

Sunlight Financial

Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues. I appreciate the User interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful.

Brian Von BergenHead of Operations

Learn morelearn more about sunlight-financial

Before Birdeye6

Reviews

1.7

☆☆☆☆☆

With Birdeye3,489

Reviews

4.5

☆☆☆☆☆

Birdeye results

Bass & Hall Dental Implant and Periodontal Partners LLP

So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted!

Cindy JohnsonMarketing Manager

Learn morelearn more about bass & hall dental implant and periodontal partners LLP

Before Birdeye2

Reviews

☆☆☆☆☆

With Birdeye589

Reviews

☆☆☆☆☆

Birdeye results

Ruth E. Bailey D.D.S.

I’ve spent a lot of money over the years trying to boost my online ranking. BirdEye has been the single most effective thing I have implemented. It is so easy to use for us and our patients!

Dr. Ruth BaileyDDS

Learn morelearn more about Ruth E. Bailey D.D.S.

Before Birdeye2

Reviews

☆☆☆☆☆

With Birdeye455

Reviews

☆☆☆☆☆

Birdeye results

Jackson Creek Dental Group

Grew our reviews fast and effectively! Love BirdEye! So happy we picked them!!

John WilliamsonMarketing Manager

Learn morelearn more about Jackson Creek Dental Group

Before Birdeye6

Reviews

4.3

☆☆☆☆☆

With Birdeye590

Reviews

4.9

☆☆☆☆☆

Birdeye results

Structured Foundation Repairs Inc

BirdEye is a game changer!! We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain. Our reputation was not accurately reflected online. When we started using BirdEye we immediately started see all of our positive reviews being posted online. We could also have the opportunity to fix problems with unhappy customers before they became a problem. I couldn't be happier with this product! So Easy to Use! Immediate Results! Quality Control at its finest!

Heidi MorrisonOperations Manager

Learn morelearn more about Structured Foundation Repairs Inc

Before Birdeye9

Reviews

3.6

☆☆☆☆☆

With Birdeye1,177

Reviews

4.8

☆☆☆☆☆

Birdeye results

Wilkinson Bradley W DDS

This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in full motion now.

Dr. Bradley WilkinsonDDS

Learn morelearn more about Wilkinson Bradley W DDS

Before Birdeye4

Reviews

☆☆☆☆☆

With Birdeye324

Reviews

☆☆☆☆☆

Birdeye results

Mike Bachman Plumbing

We had a total of 75 online reviews over 10 years averaging a 3.5 rating over all platforms. We implemented Birdeye and saw immediate results. We have been working with them for nearly 2 years and have received an additional 600 reviews and brought our online rating to 4.7 across all platforms. We're showing up #1 on Google in our area now. People are calling us based on our reviews now!

Chad RoylancesVP Operation

Learn morelearn more about Mike Bachman Plumbing

Before Birdeye31

Reviews

4.1

☆☆☆☆☆

With Birdeye1,365

Reviews

4.8

☆☆☆☆☆

Birdeye results

Doctors Making Housecalls by Eventus WholeHealth

We are very pleased with our arrangement with BirdEye. We’re getting meaningful feedback, at a reasonable rate!

Alan KronhausM.D.

Learn morelearn more about Doctors Making Housecalls by Eventus WholeHealth

Before Birdeye9

Reviews

3.4

☆☆☆☆☆

With Birdeye330

Reviews

4.2

☆☆☆☆☆

Birdeye results

Insulation Contractor - Energy Seal, Inc.

At Energy Seal, we are typically a one time business, spray house insulation, so we generally don't have repeat customers. We have one time customers. BirdEye helps us get new reviews from all our customers. These positive reviews help people choose us over our competitors. We were spending hundreds a day in paid advertising. The more reviews I have, the less money I have to spend on other options to do paid advertising. I was spending thousands a month on Google, whereas now people are choosing me because of reviews and not so much paid advertising efforts. People trust the reviews more than paid advertising.

Stan NagelPresident

Learn morelearn more about Insulation Contractor - Energy Seal, Inc

Before Birdeye14

Reviews

4.7

☆☆☆☆☆

With Birdeye447

Reviews

4.9

☆☆☆☆☆

Birdeye results

Hankey Law Office

Easy Peasy! We have dramatically increased the number of reviews our office gets. I love the monthly reports breaking it all done. Comes in very handy for our marketing meetings! It's an excellent marketing tool. Our reviews have increased by 200%!! The options we give our clients make it very easy for their use. At my end, its so easy to send a request. You can follow up anytime to see what's going on with the request. The dashboard is great - shows all of our information. We also get monthly updates letting us know our numbers. And it's very user friendly!

Carolyn Eck Marketing Coordinator

Learn morelearn more about Hankey Law Office

Before Birdeye29

Reviews

3.8

☆☆☆☆☆

With Birdeye520

Reviews

4.2

☆☆☆☆☆

The top-rated reputation and customer experience platform for local businesses.

See for yourself why 150,000+ businesses use Birdeye

Birdeye: The Obvious Choice

Why Birdeye is the market leader

Click to open2024 AwardsNEW

SMS Marketing

Experience Management

Live Chat

Online Reputation Management

Local Listing Management

Conversational Marketing

Local SEO

Chatbots

Conversational Support

Customer Advocacy

Feedback Analytics

Payment Processing

Social Media Suites

Social Media Management

Patient Engagement

Multi Location Marketing Platforms

Social Media Management

Social Media tepkon Award

Capterra Shortlist

Summer Leader

Most Loved Award

Click to open2023 Awards

G2 SMS Marketing

Experience Management

G2 Live Chat

G2 Online Reputation Management

G2 Local Listing Management

G2 Conversational Marketing

G2 Local SEO

G2 Mobile marketing

G2 Chatbots

G2 Conversational Support

G2 Customer Advocacy

G2 Feedback Analytics

G2 Local Marketing

G2 Payment Processing

The 2023 Capterra Shortlist

AI Breakthrough

SourceForge

G2 Social Media Management

Click to open2022 Awards

G2 SMS Marketing

Experience Management

Experience Management

G2 Live Chat

G2 Online Reputation Management

G2 Local Listing Management

G2 Conversational Marketing

G2 Local SEO

G2 Mobile marketing

G2 Chatbots

G2 Conversational Support

G2 Customer Advocacy

G2 Local Marketing

G2 Feedback Analytics

Leader

Best Feature Set

Best Relationship

Best Value for Price

Click to open2021 Awards

G2 SMS Marketing Awards

G2 Experience Management Awards

G2 Live Chat Awards

G2 Online Reputation Management Awards

G2 Local Listing Management Awards

G2 Conversational Marketing Awards

G2 Local SEO Awards

G2 Mobile Marketing Awards

G2 Conversational Support Awards

G2 Customer Advocacy Awards

G2 Local Marketing Awards

G2 Chatbots Awards

People’s Choice Award - Stevie Awards

Top 20 Feedback Management Software Awards 2021

TrustRadius Top Rated Award Winner

2024 Awards
NEW

Social Media  Management

Capterra  Shortlist

2023 Awards

2022 Awards

2021 Awards

2020 Awards

2019 Awards

2018 Awards