This profile has been claimed by the business owner or representative.
AZOVA Healthcare
About this business
Results came a day too late
If your test is delivered even a day late by UPS to the lab it is of no use. Azova has no control over that. I had to pay $125 to get a rapid test at LAX from another lab. Customer service was available but couldn’t do anything to help.
We booked this test to complete the 72 hr window testing required for travel to Hawaii. I signed up for my video call a week in advance, at 9am. I waited for 15 minutes before calling customer service, and after another 15 minutes they connected me with someone who promptly hung up without any warning. I had to call back again, and luckily the second person helped by calling me via FaceTime. I spent one hour for something that should have taken 10 minutes. The same thing happened to my husband. After dropping it off at ups W... read more
I would not recommend this product mainly because there is just too much risk involved with shipping. We followed instructions to a t, got our tests from Costco in plenty of time, did the visual sampling, registered the vials at that time, and immediately went to a counter at a ups to overnight. This was on a Wednesday for our Saturday flight to Hawaii. The test kits were headed from west palm beach to Savannah Georgia....like a 7 hr drive.....they took 6 days to arrive and bounced all over the SE. We had to race out and get... read more
Results were not available in time for us to upload them to Hawaii safe travels. We had to purchase tests from another provider in order to avoid quarantine.
Business response:
Hello, we are so sorry to hear about the experience you have had with Azova. We strive for excellence and want you to know we consider all feedback. We have no excuse for the issues with not getting your results still. Upon looking further into your account we see you registered your kit 02/10/2021 at 12:04 PM, the lab received your kit on 02/12/2021 09:28 AM and still is awaiting your results. We don't see this often and would be happy to contact you regarding a resolution to your delay in results. Again on behalf of Azova,... read more
Do NOT order these tests for Hawaii unless you live in an area that has ultra reliable UPS delivery and NEVER EVER has weather related issues or delays.
For reference, I am very tech literate. Interacting with online transactions is not something I have many issues with. Except this one. This is horrifying. Costco should not be associating with Azova in any way, shape or form. This system is complex, it has multiple failure paths, the documentation directs you in multiple wrong directions, and should you take a badly angled turn anywhere (which is insanely easy to do), you aren't traveling. This system is not worthy of Costco. I invested focus, energy and thought I was t... read more
Business response:
We are sorry to hear that this process was confusing for you. We work hard to simplify the process as much as possible. However, due to governmental regulations relating to COVID-19 requirements, alongside airline requirements, we have to follow certain protocols in order to satisfy all requirements. We make this process as user-friendly as possible while satisfying all legal demands. While looking at your account, we see that your kit was shipped to the lab on 2/16 and delivered on 2/18 results were then reported the same d... read more
My test kit was sent in and it has been over a week and I still have no results.
Business response:
Hello, We am so sorry to hear of your recent experience with Azova. Upon looking further into your account further for you I see that you registered the kit 02/08/2021 12:24 PM, the lab received the kit on 02/15/2021 11:45 AM and you received the results the same day on 02/15/2021 18:06 PM. It appears that there was a delay in the shipping to lab, which was shipped out to on 02/10/2021 2:52 P.M. and was delivered to the lab on 02/15/2021 9:40 A.M. We are so sorry for the issues with that delay and what issues it may have cau... read more
I did not get the results in the promised timeframe. Would not recommend if you’re travel hinges on this test “circumstances out of their control”
Business response:
Hello, We apologize for the experience that you have had with Azova. Upon looking into your account we see that you registered your kit on 02/12/2021 13:25 PM, and the lab received the kit on 02/15/2021 11:20 AM and you received the results the same day on 02/15/2021 18:06 PM. Which is within the 12-48 hour time frame of what the lab has promised for the turnaround time. The turn around time is from the time the lab receives the kits to the time results are produced. We are sorry for the delay in shipping to the lab. Looks l... read more
Frequently asked questions about AZOVA Healthcare
How is AZOVA Healthcare rated?
AZOVA Healthcare has a 4.1 star rating with 2,777 reviews.
When is AZOVA Healthcare open?
AZOVA Healthcare is open now. It is open 24/7.