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Bay Ridge Nissan
- Brooklyn, NY
About this business
If you're looking for reliable, prompt, and professional customer service, then Bay Ridge Nissan is the place you need to be. We have an exceptional customer care team and a great team of sales consultants to make sure you are treated right, the way you want to be treated! Bay Ridge Nissan is a family owned and operated dealership for over a decade now, and we want all our customers to feel like a part of the family!
Location details
6501 5th Ave, Brooklyn, NY, 11220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 a.m. to 5:00 p.m. |
Knowledgeable with inventory Helpful to customers Extended hours to accommodate Was able to answer all my questions
Business response:
Stephie, We are really grateful and appreciate you taking the time to share your review with us. Here at Empire Nissan of Bay Ridge we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Please don't hesitate to reach out to our team if you ever have any further questions or concerns.
Between Sasha at sales and Carmine and Jack at Service I would say that I am satisfied with the dealership. I woikd give it 5 stars however there are a few people who work there that can turn you off to the whole experience. I say give them a chance but make sure to deal with the individuals mentioned as I am sure they will make sure you are taken care of.
Business response:
Thank you for your review. Were sorry to hear that you were not completely satisfied with your service visit and we do apologize on the lack of customer service by some of our staff. If you would like to discuss further, please contact our service manager, Carmine Pennella, at (347) 309-4016 or at cpennella@eagny.com. Thank you!
Management works excellent. Advisors are rude and not aim to provide appropriate service to customers. To make an appointment to this dealership doesn’t make a sense. Just walk-in.
Business response:
Hello, Thank you for sharing your experience with us and were sorry to hear of your disappointment with our dealership. We do apologize for the treatment you received from our staff. We would like to discuss your review with you. Please contact Carmine Pennella at 347-309-4016 or at cpennella@eagny.com at your earliest convenience. Thank yo
David Rivera was a gem beginning to end. He made my car buying process really easy and smooth. He is the only person I would ever deal with in the car business. Ask for him and you'll see why.
Business response:
William, Thank you so much for your positive review! We are delighted that he could provide you with a seamless and efficient experience. He will be honored to know how confident you are in his efforts. Wishing you the warmest congratulations on your new vehicle-on behalf of the entire team!
Tyler Rivera and Dwayne Small great people to work with they are very professional. thank you guys.
Business response:
Thank you so much for your positive review! We are delighted that Tyler and Dwayne could provide you with 5-star service. If there is ever anything more that we may help you with, please do not hesitate to give us a call!
Been going to this location for a while. Staff is normally very helpful. My advisor, Jack Cheng was wonderful.
Business response:
Thank you so much for your positive review! We are glad that Jack and the team could consistently provide you with top-notch service. Our guests' satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Traded my Maxima here at Empire Nissan with David. He gave me top dollar for my car and discounted the new car for me which is unheard of in todays market. Incredible experience. I will def shop here again!
Business response:
Howard, Congratulations on your new vehicle! We are thrilled that David could make things happen for you and provide you with the perfect vehicle, deal, and overall experience! We greatly appreciate the opportunity to work with you, and we look forward to the chance to serve you again!
I had the pleasure of working with Mr. Carmine Pennella service manager, and I couldn't be happier with the service I received. From the moment I walked into the dealership. Mr. Pennella professionalism and knowledge were apparent. He took the time to understand my service recall hood latch. Mr. Pennella attention to detail and commitment to excellence made the entire process seamless and stress-free. His straightforward approach and exceptional customer service skills made me feel valued and at ease. Thanks to Mr. Pennella ... read more
Business response:
Anthony, Thank you for taking the time to leave Carmine this amazing review and recommendation! We are so glad that Carmine could put you at ease and provide you with quality care that you so much deserve. Your satisfaction means so much to us. Carmine will be delighted to hear of your very kind words. We hope to see you again the next time you are in need of automotive service!
Kevin Pellot and Jesus Medina were great and very patient. They listened to my needs and helped me make the best decision based on them. I will definitely come back to them for my next car. Thank you!
Business response:
Congratulations on your new vehicle! We are thrilled that Kevin and Jesus could accommodate your needs and ultimately get you into the perfect ride. We wish you the safest of travels. Please do not hesitate to give us a call if there is ever anything more that we may help you with in the future!
Frequently asked questions about Bay Ridge Nissan
How is Bay Ridge Nissan rated?
Bay Ridge Nissan has a 4.9 star rating with 6,085 reviews.
When is Bay Ridge Nissan open?
Bay Ridge Nissan is open now. It will close at 6:00 p.m.