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BE Australia - Alexandria
- Internet Marketing
- Alexandria, NSW
About this business
Location details
85 O'Riordan St, Suite 1.02, Alexandria, NSW, 2015, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had a disappointing experience with BirdEye. The level of service declined significantly in the second year of our contract, with constant changes in account managers and very little continuity of support. After cancelling our subscription, we were still charged for an additional three months, and despite repeated requests, our refund has never been resolved. Customer service also felt fragmented, with emails continually being passed between different people, making it difficult to get a clear answer or ownership of the i... read more
Business response:
We’re sorry we fell short, especially with the account manager changes, fragmented communication, and unresolved billing concern. You deserved clear ownership and consistent support throughout your time with Birdeye. We would appreciate the opportunity to review the outstanding refund and work toward a resolution. Please contact us directly at ciera.saldona@birdeye.com with your account details so we can escalate this to the appropriate team.
This seems to be a common issue, but I have cancelled my account and I continue to charge me quarterly. When you reach out to communicate with the company you get zero response & it feels a bit like a scam.
Business response:
Hi Mark, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it is when charges continue after you believe your account has been canceled, especially when follow-up communication feels unresolved. This is not the experience we want for our customers. We would appreciate the opportunity to review your account history, billing activity, and prior cancellation requests in more detail so we can address your concerns appropriately. Please email us directly at ciera.saldona... read more
DO NOT USE THIS COMPANY Birdeye have continue to charged my account monthly without authorisation. They state that in my contract there's a auto renewal clause which was never explained or conveyed to me at the time of signing up. They have made it next to impossible to cancel, and when Birdeye will make no effort in replying, Money is still getting debited out of the account. Birdeye are ignoring all contact attempts and have not refunded the money.
Business response:
We’re sorry to hear about your experience. We understand how frustrating it is to feel that your cancellation requests have not been addressed and to continue seeing charges you did not expect. We take concerns about contracts, renewals, billing, and communication seriously. We’d like to review your account history, including the renewal terms, cancellation requests, and recent charges, so we can provide a clear update and determine the appropriate next steps. Our support leaders will reach out to you shortly to resolve this... read more
0 stars - DO NOT USE THIS COMPANY Birdeye have charged my account over $5500 without authorisation. I contacted Birdeye to advise that I would not be renewing my contract due to very poor outcomes from their service and I specifically stated that I did not authorise any further deductions to be taken from my account. Two weeks later the money was taken from my account. Birdeye are ignoring all contact attempts and have not refunded the money.
Business response:
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how concerning it is when a charge is processed after you believed you had clearly communicated non-renewal. This is not the experience we want for our customers. We would appreciate the opportunity to review your account history, the timing of your cancellation request, and the billing activity in more detail so we can address your concerns appropriately. Please email us directly at ciera.saldona@birdeye.com with your business name... read more
I strongly advise exercising extreme caution when dealing with this company. I was repeatedly cold-called before eventually agreeing to a meeting with their sales representative, Jack Hickie. During that conversation, I was presented with an exceptionally compelling pitch and encouraged to commit to a prepaid 12-month subscription. Regrettably, I agreed at a time when I was already feeling vulnerable about my business, and I almost immediately experienced serious doubts. Within hours, I attempted to cancel, only to be inform... read more
Business response:
Thank you for taking the time to share this feedback. We are sorry to hear about your experience and understand how concerning this situation is. We would like to look into this further, but we are unable to identify your account from the information provided in the review. Please email me directly at ciera.saldona@birdeye.com with your business name and contact details so we can review the matter promptly and connect you with a senior member of our team. We take concerns around communication, billing, and transparency serio... read more
Birdeye Review – Ongoing Dispute Escalated to QCAT Our experience with Birdeye has been extremely disappointing and has now escalated to formal proceedings through QCAT. From the beginning, we were sold a comprehensive, high value service package, including marketing campaigns, automation tools, and tailored engagement strategies. In reality, what was delivered was a very basic platform with minimal functionality and little to no meaningful implementation of what was promised during the sales process. Despite paying approxim... read more
Business response:
We are very sorry to hear about your experience and the level of frustration this has caused. The concerns you’ve raised around service delivery, cancellation, and billing are serious, and this is not the experience we want any customer to have. We want to address this immediately. A senior member of our support team will review your account and reach out directly to you as soon as possible to better understand what happened and work toward a resolution. Thank you for bringing this to our attention. We take your feedback ser... read more
This freaking company will rip you off ever second they get DONT EVER USE THEN FOR ANYTHING
Business response:
Hi Ash, We are sorry to hear about your experience. Can you please email me at ciera.saldona@birdeye.com so we can identify your account and resolve your concerns promptly?
Updated review These people will cold call you and then wow you with their great service and cool sounding product. They'll tell you to pay upfront for a year and they won't provide you with the appropriate paperwrok about a cooling off period and cancelation options which means you have a 6 month cooling off period under S82 of the consumer protection act. Knowing this should help you cancel if you have any issues down the track - just make sure you get the right person's details so you can escalate in a timely way if thing... read more
Business response:
Thank you for sharing this feedback. I’m very sorry to hear how frustrated you are and how far this experience has fallen short of your expectations. What you’ve described around setup issues, support follow-through, and communication is not the standard we aim to deliver. We take concerns about product functionality, onboarding accuracy, and support responsiveness seriously. If there were misconfigurations, missed commitments, or difficulty reaching the right level of support, that’s something we want to review and address ... read more
Watch out for the fine print! Birdeye has a clause, that if you pay a yearly subscription, then you need to action cancellation a whole 3 months before the subscription ends! And if try to cancel within those three months BEFORE your contract ends, they won't let you out of it, tell you repeatedly their legal team says it's not possible, and then you are on the hook for the whoppingly overpriced yearly package again. A very shady contract, especially when the service isn't great, and the platform isn't that user friendly. I ... read more
Business response:
Hi, We’d like the opportunity to look more closely at your account, contract details, and recent interactions to ensure everything was handled appropriately and to address any outstanding concerns. Please contact us directly at ciera.saldona@birdeye.com so we can identify your account and resolve this immediately.
Frequently asked questions about BE Australia - Alexandria
How is BE Australia - Alexandria rated?
BE Australia - Alexandria has a 4.6 star rating with 1,973 reviews.
When is BE Australia - Alexandria open?
BE Australia - Alexandria is closed now. It will open at 9:00 a.m.