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BE Australia - Alexandria
- Internet Marketing
- Alexandria, NSW
About this business
Location details
85 O'Riordan St, Suite 1.02, Alexandria, NSW, 2015, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Birdeye Review – Ongoing Dispute Escalated to QCAT Our experience with Birdeye has been extremely disappointing and has now escalated to formal proceedings through QCAT. From the beginning, we were sold a comprehensive, high value service package, including marketing campaigns, automation tools, and tailored engagement strategies. In reality, what was delivered was a very basic platform with minimal functionality and little to no meaningful implementation of what was promised during the sales process. Despite paying approxim... read more
Business response:
We are very sorry to hear about your experience and the level of frustration this has caused. The concerns you’ve raised around service delivery, cancellation, and billing are serious, and this is not the experience we want any customer to have. We want to address this immediately. A senior member of our support team will review your account and reach out directly to you as soon as possible to better understand what happened and work toward a resolution. Thank you for bringing this to our attention. We take your feedback ser... read more
This freaking company will rip you off ever second they get DONT EVER USE THEN FOR ANYTHING
Business response:
Hi Ash, We are sorry to hear about your experience. Can you please email me at ciera.saldona@birdeye.com so we can identify your account and resolve your concerns promptly?
Updated review These people will cold call you and then wow you with their great service and cool sounding product. They'll tell you to pay upfront for a year and they won't provide you with the appropriate paperwrok about a cooling off period and cancelation options which means you have a 6 month cooling off period under S82 of the consumer protection act. Knowing this should help you cancel if you have any issues down the track - just make sure you get the right person's details so you can escalate in a timely way if thing... read more
Business response:
Thank you for sharing this feedback. I’m very sorry to hear how frustrated you are and how far this experience has fallen short of your expectations. What you’ve described around setup issues, support follow-through, and communication is not the standard we aim to deliver. We take concerns about product functionality, onboarding accuracy, and support responsiveness seriously. If there were misconfigurations, missed commitments, or difficulty reaching the right level of support, that’s something we want to review and address ... read more
Watch out for the fine print! Birdeye has a clause, that if you pay a yearly subscription, then you need to action cancellation a whole 3 months before the subscription ends! And if try to cancel within those three months BEFORE your contract ends, they won't let you out of it, tell you repeatedly their legal team says it's not possible, and then you are on the hook for the whoppingly overpriced yearly package again. A very shady contract, especially when the service isn't great, and the platform isn't that user friendly. I ... read more
Business response:
Hi, We’d like the opportunity to look more closely at your account, contract details, and recent interactions to ensure everything was handled appropriately and to address any outstanding concerns. Please contact us directly at ciera.saldona@birdeye.com so we can identify your account and resolve this immediately.
scam... money launderers.. using people's private accounts at the bank deceiving to buy them crypto.. manipulating Google to promote businesses.. fabricating work crews that make false deposits from wallet addresses that don't exist physical harm threats.. and the list goes on...
Business response:
Hi, I’m sorry for what you’ve described. This appears to be about a different company. Birdeye is a marketing platform for multi-location brands. We do not offer banking, payment processing, or any crypto services. We’d never ask anyone to buy cryptocurrency or access personal bank accounts. If you’re open to it, please share your business name and the email used so we can double-check records and help point you to the right company. You can reach me at ciera.saldona@birdeye.com. Thank you for flagging this.
i buy a lot of frozen products one thing that pees me off the cr#p packing think i will probably end up buying some one elses products in future
This company refuses to stop account and continues to take money from my account even after contract has ended. They previously told me I hadn’t given them enough notice even though I had said I wanted out of contract 3 months in advance.. 1 year later and multiple emails , still taking money out!! I warned I would escalate so here we are..
Business response:
Hi Bianca, we are very sorry to hear about your frustration. After reviewing your account, we can confirm that it has been closed as requested. A member of our team will reach out shortly with written confirmation, so please keep an eye out for her email.
If I could give them zero stars I would. Have been battling with them for months to cancel the service and they keep saying I've missed the window to cancel. Have not had a recent contract signed and no invoices accompany my monthly bills. They refuse to answer emails, have not cancelled webchat after more than a year of requesting it to be cancelled. I'm at my wits end and don't know what else to do. Have reported them to ACCC but nothing has happened. Any suggestions would be most welcome.
Business response:
Hi Karise, we're truly sorry to hear about your experience. As we’re having trouble locating your details in our internal system, and I’d like to make things right as soon as possible. Please don’t hesitate to reach out to me directly at joanne.hong@getbirdeye.com.au so I can look into this further and ensure it’s properly addressed.
Absolute scam. Do not recommend this company at all. Refusing to cancel account and continuing to charge monthly fee. Buyer beware !!!!
Business response:
Hi Vicki, we're truly sorry to hear about your experience. As we’re having trouble locating your details in our internal system, and I’d like to make things right as soon as possible. Please don’t hesitate to reach out to me directly at joanne.hong@getbirdeye.com.au so I can look into this further and ensure it’s properly addressed.
Frequently asked questions about BE Australia - Alexandria
How is BE Australia - Alexandria rated?
BE Australia - Alexandria has a 4.6 star rating with 1,973 reviews.
When is BE Australia - Alexandria open?
BE Australia - Alexandria is closed now. It will open tomorrow at 9:00 a.m.