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BE Australia - Alexandria
- Internet Marketing
- Alexandria, NSW
About this business
Location details
85 O'Riordan St, Suite 1.02, Alexandria, NSW, 2015, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
scam... money launderers.. using people's private accounts at the bank deceiving to buy them crypto.. manipulating Google to promote businesses.. fabricating work crews that make false deposits from wallet addresses that don't exist physical harm threats.. and the list goes on...
Business response:
Hi, I’m sorry for what you’ve described. This appears to be about a different company. Birdeye is a marketing platform for multi-location brands. We do not offer banking, payment processing, or any crypto services. We’d never ask anyone to buy cryptocurrency or access personal bank accounts. If you’re open to it, please share your business name and the email used so we can double-check records and help point you to the right company. You can reach me at ciera.saldona@birdeye.com. Thank you for flagging this.
i buy a lot of frozen products one thing that pees me off the cr#p packing think i will probably end up buying some one elses products in future
This company refuses to stop account and continues to take money from my account even after contract has ended. They previously told me I hadn’t given them enough notice even though I had said I wanted out of contract 3 months in advance.. 1 year later and multiple emails , still taking money out!! I warned I would escalate so here we are..
Business response:
Hi Bianca, we are very sorry to hear about your frustration. After reviewing your account, we can confirm that it has been closed as requested. A member of our team will reach out shortly with written confirmation, so please keep an eye out for her email.
If I could give them zero stars I would. Have been battling with them for months to cancel the service and they keep saying I've missed the window to cancel. Have not had a recent contract signed and no invoices accompany my monthly bills. They refuse to answer emails, have not cancelled webchat after more than a year of requesting it to be cancelled. I'm at my wits end and don't know what else to do. Have reported them to ACCC but nothing has happened. Any suggestions would be most welcome.
Business response:
Hi Karise, we're truly sorry to hear about your experience. As we’re having trouble locating your details in our internal system, and I’d like to make things right as soon as possible. Please don’t hesitate to reach out to me directly at joanne.hong@getbirdeye.com.au so I can look into this further and ensure it’s properly addressed.
Absolute scam. Do not recommend this company at all. Refusing to cancel account and continuing to charge monthly fee. Buyer beware !!!!
Business response:
Hi Vicki, we're truly sorry to hear about your experience. As we’re having trouble locating your details in our internal system, and I’d like to make things right as soon as possible. Please don’t hesitate to reach out to me directly at joanne.hong@getbirdeye.com.au so I can look into this further and ensure it’s properly addressed.
In my opinion, this company is systematic in making it extremely difficult to cancel a subscription and amounts to unconscionable conduct. My experience involved them initially claiming I hadn't given the required 3 month notice to cancel. When I requested evidence of agreeing to this, they advised that they had "reviewed the sales call" and "confirmed that a 30 day notice period was agreed upon". As a "gesture of goodwill", they offered a $100 credit over the next 3 months! I requested evidence of agreeing to 30 days and al... read more
Business response:
Hi Greg, we're truly sorry to hear about your experience. As we’re having trouble locating your details in our internal system, and I’d like to make things right as soon as possible. Please don’t hesitate to reach out to me directly at joanne.hong@getbirdeye.com.au so I can look into this further and ensure it’s properly addressed.
This company is completely unethical, I tried cancelling my contract 3 months before it was due for renewal and they said they were going to give it to us for free for the next three months. When I contacted them in September to confirm cancellation they ignored the email that I sent. When I finally got a hold of them, they have tried to tell us that our contract has rolled over for another 12 months and that I wouldn't be able to cancel until the following year.
Business response:
Hi Amber, we're truly sorry to hear about your experience. As we’re having trouble locating your details in our internal system, and I’d like to make things right as soon as possible. Please don’t hesitate to reach out to me directly at joanne.hong@getbirdeye.com.au so I can look into this further and ensure it’s properly addressed.
It has been brought to my attention that I have a listing on "birdeye". I have never been approached by "birdeye". Nor have i ever approached them to advertiseon my behalf. The listing contains incorrect information and is unsolicited by me. They do not have permission to use my information and never will.
Business response:
Hi Anthony, I would appreciate the opportunity to investigate this matter further and address your concerns. Could you please provide the name of your business via email at joanne.hong@getbirdeye.com.au?
Not Worth the Hype Birdeye completely overpromised and underdelivered. Rude and aggressive employees Also go against consumer protection laws.
Business response:
Hi Jodi, we're truly sorry to hear about your experience. As we’re having trouble locating your details in our internal system, and I’d like to make things right as soon as possible. Please don’t hesitate to reach out to me directly at joanne.hong@getbirdeye.com.au so I can look into this further and ensure it’s properly addressed.
Frequently asked questions about BE Australia - Alexandria
How is BE Australia - Alexandria rated?
BE Australia - Alexandria has a 4.6 star rating with 1,973 reviews.
When is BE Australia - Alexandria open?
BE Australia - Alexandria is closed now. It will open at 9:00 a.m.