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BE Australia - Alexandria
- Internet Marketing
- Alexandria, NSW
About this business
Location details
85 O'Riordan St, Suite 1.02, Alexandria, NSW, 2015, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’m so disgusted in them. They promise the world. Do not help , take money and just down right don’t care . Never ever use them. They do not follow through with any help . They change workers constantly.
Business response:
Hi Jenny, we’re truly sorry to hear about your experience. Please feel free to reach out to me directly at joanne.hong@getbirdeye.com.au so we can look into this promptly and work toward a resolution. We're committed to addressing your concerns and finding a timely solution.
Horrible experience after using Birdeye for the last 2 years. Some features such as the referrals functionality (a key reason we switched from Podium at the time) were initially built into our service level, then later removed and added behind another paywall. Constant harrassment of our staff by 'Customer Success Managers' for not sending enough review requests was a huge headache. Hope you never need to cancel, as this requires a minimum 90 days notice (!!!) before your renewal date, or the contract renews for another 12-m... read more
Business response:
Hi James, we're truly sorry for the frustration you've experienced. Please know that your case is a top priority, and our team has been actively working on it. We sincerely appreciate your patience and are here to help in any way we can.
Worst company I have dealt with, they don't do the things that they say they are going to do or that they charge you for. They are quite happy to set you up and take your money but if you have a query or complaint they don't want to know, they had the wrong company linked to my Google reviews and when I told them this they said "Do you have a web company that can fix it" my answer was yes you are my web company! They had no idea! I have asked to cancel their services and was told that the earliest meeting they can give me is... read more
Business response:
We're truly sorry for the frustration and inconvenience you've experienced. Please know your case remains a top priority. Your dedicated Customer Success manager has been reaching out via phone and email to assist with next steps upon receiving your request. We've shared your feedback with him, and he will continue processing your request. We sincerely appreciate your patience and are here to help in any way we can.
ILLEGALLY CHARGED US!! WE WISH WE NEVER SUBSCRIBE! We had confirmed IN WRITING by email that we had cancelled our renewal of our subscription and we found they automatically charged us last week. Awful experience. We wish we never subscribed.
Business response:
Hi Jeremy, I'm truly sorry to hear about your experience after your cancellation process has been completed. Please don’t hesitate to reach out to me directly at joanne.hong@getbirdeye.com.au so we can address this issue promptly and work toward a resolution. We’re committed to resolving your concerns and finding a satisfactory solution as quickly as possible.
Stay away from Birdeye! It was a total loss of energy and money.
Business response:
Hi Jaro, we're truly sorry for the frustration you've experienced. Please know that your case is a top priority, and our Customer Success team lead has been actively trying to reach you by phone to assist with the next steps. We've shared your feedback with him, and he will be in touch shortly—please keep an eye out for his email and calls. We sincerely appreciate your patience and are here to help in any way we can.
Absolutely terrible, untrustworthy business! Software is very basic, giving your business little to no benefit at all. They implement a very harsh auto-renewing contract, but I got a feeling they'd keep billing, even after cancellation. Based in India Highly recommend if you are in my position wanting to cancel, put a merchant block on them. Request that they invoice the rest like an honest business.
Business response:
Hi Christopher, I'm truly sorry to hear about your experience with our software and the difficulties you’ve encountered during the cancellation process. Please don’t hesitate to reach out to me directly at joanne.hong@getbirdeye.com.au so we can address this issue promptly and work toward a resolution. We’re committed to resolving your concerns and finding a satisfactory solution as quickly as possible.
We were unfortunate enough to take their services, it has proven to be useless. Not only it creates zilch, zero activity, but you are locked into a contract that appears you can never get out. Reminds me of the song "Hotel California" , you can check out anytime but you can never leave! At least I enjoy the song, but not Birdeye for sure!
Business response:
Hi Sami, I'm truly sorry to hear about your experience with our software and the difficulties you’ve encountered during the cancellation process. Please don’t hesitate to reach out to me directly at joanne.hong@getbirdeye.com.au so we can address this issue promptly and work toward a resolution. We’re committed to resolving your concerns and finding a satisfactory solution as quickly as possible.
BEWARE!! READ THE FINE PRINT!!! I've been trying to cancel my agreement for over 1 month now and have finally heard from someone based in Australia. I can't believe how sly and shady this company is, when I signed up I was told I am signings up on a 12 month contract and can cancel anytime after that. I have just been advised FOR THE FIRST TIME I had to provide 90 days notice prior to my 12 month contract ending that I wish to cancel and that the contract automatically rolls over for another 12 months so now I can't cancel u... read more
Business response:
Hi Ben, I'm truly sorry to hear about the difficulties you’ve encountered during the cancellation process. Please don’t hesitate to reach out to me directly at joanne.hong@getbirdeye.com.au so we can address this issue promptly and work toward a resolution. We’re committed to resolving your concerns and finding a satisfactory solution as quickly as possible.
Have been trying to cancel the subscription for 2 months. Staff have not responded. Very disappointing as I might return to the service in the future. Painful to exit which make it hard to use them in the future. It is sad to have to come here and post negativity. Never want to do it.
Business response:
Hi Alan, I'm truly sorry to hear about the difficulties you’ve encountered during the cancellation process. Please don’t hesitate to reach out to me directly at joanne.hong@getbirdeye.com.au so we can address this issue promptly and work toward a resolution. We’re committed to resolving your concerns and finding a satisfactory solution as quickly as possible.
Frequently asked questions about BE Australia - Alexandria
How is BE Australia - Alexandria rated?
BE Australia - Alexandria has a 4.6 star rating with 1,957 reviews.
When is BE Australia - Alexandria open?
BE Australia - Alexandria is closed now. It will open tomorrow at 9:00 a.m.