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BE Australia - Alexandria
- Internet Marketing
- Alexandria, NSW
About this business
Location details
85 O'Riordan St, Suite 1.02, Alexandria, NSW, 2015, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worse then one star Disgraceful… as I have now seen in other reviews this company has over charged despite requests to cancel when our contract was finished and email confirmation was received but they kept taking payments. Now they won’t return our money (about $4,000) and also can’t and won’t provide our initial contract details. They are scammers
Business response:
Hi Steven, we are deeply sorry to hear about your experience with our cancellation process. Please know that this is not the level of service we strive to provide. Our team is thoroughly reviewing your case and is committed to addressing your concerns promptly.
DO NOT USE THIS COMPANY Do not use this company. You will enter into a contract which expires at a certain date and unless you give notice 90 days prior you then have to wait 9 months before you can get out of the contract.
Business response:
We are deeply sorry to hear about your experience. Your feedback is extremely important to us, and we are committed to resolving this issue promptly. Please contact me at joanne.hong@getbirdeye.com.au so I can assist you further.
The worst company I have dealt with in 20years in the profession. Avoid this company at all costs. Our dental practice signed up for their service only to discover that the majority of the promised functions didn't work in our region. Under their contract, we had to provide 3months written notice prior to the end of the subscription period - we did this multiple times and were ignored. When we finally got an answer (1 month before the expiration of the subscription) they refused to cancel the contract as we hadn't provided a... read more
Business response:
Hi Steven, we are deeply sorry to hear about your experience with our software and the cancellation process. Please know that this is not the level of service we strive to provide, and we are committed to resolving this issue. Our team is actively reviewing your case, and you can expect to hear from us soon with an update.
WHAT REFUND! Birdeye fails to deliver yet again! It is now THREE WEEKS on after Birdeye have said they would refund the money spent on the services they did not provide. It always astounds me how quickly they take your money and now the drag on getting any money returned is a constant chasing them with emails, with responses stating the refund is being processed.
Business response:
Hi Melinda, we sincerely apologize for the inconvenience and frustration you've experienced regarding your refund. Our team is actively working on ensuring that the refund is processed as quickly as possible, and we are committed to improving our service to prevent such issues in the future.
Revolting disgusting company with no moral compass. AVOID AT ALL COSTS I would give negative stars if I could. Due to significant health issues I have been trying for months to ensure my contract was not renewed at the annual renewal period, I have been ignored repeatedly, even after having provided medical certificates. This company continues to charge my bank account after me begging for their assistance.
Business response:
We're truly sorry for the distress and inconvenience you experienced, Kiri. Please know that we are committed to resolving this issue, and we appreciate your patience as we work to make this right.
COMPANY MAKES IT NEAR IMPOSSIBLE TO CANCEL STAY AWAY! This company makes it nearly impossible to cancel the subscription. They were all happy and good to sign me up and get me cracking but when I decided it wasn’t for me I emailed before the 90 days that was specified to cancel. I was told it couldn’t be over email and had to be a call. I took the first call and was offered a reduced price instead of cancelling I said I want to cancel. I emailed again after more time, confirming my choice to cancel. The responding email was ... read more
Business response:
Brett, please accept our sincerest apologies for your experience. Your feedback is invaluable to us, and we are committed to making the necessary improvements to enhance our services. Expect to hear from us as we are dedicated to resolving your concerns promptly. Thank you for bringing this to our attention.
Birdeye Don’t Deliver Birdeye has failed to deliver on the products it claims to provide. The communication is poor, and they have not resolved any issues we have with them. The response to cancelling our contract has fallen on deaf ears. The monthly fee has been taken from my account even though the cancellation email was sent prior to the date it was taken. No response after several emails, hoping this complaint will provide some insight at getting the issue resolved and money back.
Business response:
We sincerely apologize for the inconvenience you experienced with our software, communication, and cancellation process. Providing efficient and prompt service is our top priority, and we regret falling short in your case. Please be assured that we are taking immediate action to resolve this issue swiftly.
Bird Eye are scammers Won't let me cancel. This is an actual scam, this place is horrible. Please please don't get trapped, they refuse to let you out of contracts and the integrations are horrible.
Business response:
Hi Cameron, Please excuse any inconvenience. We are sorry to hear about your experience with Birdeye. We take feedback seriously and will work to improve our services. Please email me at ciera.saldona@birdeye.com so I can assist with your cancellation.
DO NOT TRUST THESE GUYS YOU WILL REGRET IT!!! DO NOT TRUST THESE GUYS see also the reviews on Trustpilot website… Just like similar reviews on Trustpilot website WARNING TO EVERYONE this company will lock you in and make cancellation EXTREMELY HARD then they will say you can't cancel because you didn't cancel on time. We tried MULTIPLE times to call and cancel. Then emailed. Then they said they can't cancel via email (contrary to their contract) IT MUST BE A PHONE CALL. Then they changed the time of the Zoom call without not... read more
Frequently asked questions about BE Australia - Alexandria
How is BE Australia - Alexandria rated?
BE Australia - Alexandria has a 4.6 star rating with 1,948 reviews.
When is BE Australia - Alexandria open?
BE Australia - Alexandria is open now. It will close at 5:00 p.m.