BE Australia - Alexandria

Brett B. 

on Productreview

a year ago

Poor Experience Poorer Results The system is so completely basic that an 8 year old could worknit out without spending thousands per year. They have an auto renew contract that catches nearly every user and do not back their statements with real facts. The reviews are mostly fake. It's Amazon for Google reviews. Poor value. 

Graeme C. 

on Productreview

a year ago

Very Poor communication system. Have been trying to cancel payments for some time. Payments still being taken from account. Unable to talk to anyone and calls not being returned. Trying to cancel arrangement and apparently unable to do by e.mail. Arranged Zoom meetings never materialize. 

Luke 

on Productreview

a year ago

Fraudulent / Theft We cancelled month to month service with Birdeye in early September. We have since been charged for September, October and now November with written confirmation the payment status was expired (They also advised this in September). They rarely respond to emails and the responses we have received only address half of the issues raised. I highly recommend you save yourself the hassle and spend your money with any business other than Birdeye. There are multiple others that offer the same/similar services and ... read more

Luke 

on Productreview

a year ago

Update: Edited UPDATE 22/11/2024: Full refund of disputed months received, review edited to reflect this and all other complaints discontinued. We cancelled month to month service with Birdeye in early September. We have since been charged for September, October and now November with written confirmation the payment status was expired (They also advised this in September). They rarely respond to emails and the responses we have received only address half of the issues raised. I highly recommend you save yourself the hassle a... read more

Zoe 

on Productreview

a year ago

ABSOLUTE ROBBERY ABSOLUTE ROBBERY!!!!! Do not go with Birdeye. They don't advise that renewal is coming up like all other businesses, just like to take the $10,000 out of you account!!! Then try to get hold of anyone to discuss this....that is another issue. 

Kym Falzon 

on Productreview

a year ago

Birdeye DO NOT RETURN PHONE CALLS **Title: Disappointing Onboarding Experience with Birdeye** I initially had a positive impression of Birdeye, particularly with their sales team. They were incredibly easy to communicate with and efficiently processed my $6,300 investment. However, my experience took a turn during the onboarding process. During the sales pitch, I was promised a seamless integration between Birdeye and Google, touted as one of the few platforms capable of direct communication with Google. Unfortunately, this ... read more

Mountain Man Electrical 

on Productreview

a year ago

Do not sign up with Birdeye!! We are completely disappointed, frustrated and feeling scammed by Birdeye. We have been with them for over 12 months and it is my guess that all the positive reviews here are actually fake or from companies who have only been subscribed to them for a month or so. Initially everything seemed fine, however now we have the following problems, and no one at Birdeye will return our call: 1. OUR CUSTOMERS CANNOT SEND US MMS THROUGH BIRDEYE TEXTING PLATFORM: We specifically asked for our customers to b... read more

DEC 

on Productreview

a year ago

stressful Currently unable to cancel subscription. Birdeye have not delivered on services and used incorrect email making the entire contract benefits nil and void. Requested refund and cancellation several times to no success. They up sell constantly and you get harassed by new account managers. This is an AI offshore program that is only interested in sign up, up sell and watch out for the 90 Day notice to cancel. DO NOT USE 

Sasha P. 

on Productreview

a year ago

Do not use, possibly a scam Giving one star, as I cannot give less then that. Terrible customer service, have been trying to cancel the service for the last 3 months due to not receiving the services we were told we would recieve. Been told cancellation and refund is in process and each time I contact them they say they are looking into it. As others have mentioned this business is possibly a scam. Would not use them or recommend them.