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BE Australia - Alexandria
- Internet Marketing
- Alexandria, NSW
About this business
Location details
85 O'Riordan St, Suite 1.02, Alexandria, NSW, 2015, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
COMPANY MAKES IT NEAR IMPOSSIBLE TO CANCEL STAY AWAY! This company makes it nearly impossible to cancel the subscription. They were all happy and good to sign me up and get me cracking but when I decided it wasn’t for me I emailed before the 90 days that was specified to cancel. I was told it couldn’t be over email and had to be a call. I took the first call and was offered a reduced price instead of cancelling I said I want to cancel. I emailed again after more time, confirming my choice to cancel. The responding email was ... read more
Business response:
Brett, please accept our sincerest apologies for your experience. Your feedback is invaluable to us, and we are committed to making the necessary improvements to enhance our services. Expect to hear from us as we are dedicated to resolving your concerns promptly. Thank you for bringing this to our attention.
Birdeye Don’t Deliver Birdeye has failed to deliver on the products it claims to provide. The communication is poor, and they have not resolved any issues we have with them. The response to cancelling our contract has fallen on deaf ears. The monthly fee has been taken from my account even though the cancellation email was sent prior to the date it was taken. No response after several emails, hoping this complaint will provide some insight at getting the issue resolved and money back.
Business response:
We sincerely apologize for the inconvenience you experienced with our software, communication, and cancellation process. Providing efficient and prompt service is our top priority, and we regret falling short in your case. Please be assured that we are taking immediate action to resolve this issue swiftly.
Bird Eye are scammers Won't let me cancel. This is an actual scam, this place is horrible. Please please don't get trapped, they refuse to let you out of contracts and the integrations are horrible.
Business response:
Hi Cameron, Please excuse any inconvenience. We are sorry to hear about your experience with Birdeye. We take feedback seriously and will work to improve our services. Please email me at ciera.saldona@birdeye.com so I can assist with your cancellation.
DO NOT TRUST THESE GUYS YOU WILL REGRET IT!!! DO NOT TRUST THESE GUYS see also the reviews on Trustpilot website… Just like similar reviews on Trustpilot website WARNING TO EVERYONE this company will lock you in and make cancellation EXTREMELY HARD then they will say you can't cancel because you didn't cancel on time. We tried MULTIPLE times to call and cancel. Then emailed. Then they said they can't cancel via email (contrary to their contract) IT MUST BE A PHONE CALL. Then they changed the time of the Zoom call without not... read more
DO NOT TRUST THESE GUYS YOU WILL REGRET IT!!! DO NOT TRUST THESE GUYS see also the reviews on Trustpilot website… Just like similar reviews on Trustpilot website WARNING TO EVERYONE this company will lock you in and make cancellation EXTREMELY HARD then they will say you can't cancel because you didn't cancel on time. We tried MULTIPLE times to call and cancel. Then emailed. Then they said they can't cancel via email (contrary to their contract) IT MUST BE A PHONE CALL. Then they changed the time of the Zoom call without not... read more
Business response:
Hi Damon, I am happy to help resolve these issues you are facing and provide cancellation. I will be reaching out via email to resolve this immediately. I apologize for the inconvenience you have and will make this right.
The only reason I give one star is because there is no option to give zero or negative star. The only reason I give one star is because there is no option to give zero or negative star. I used Birdeye services for more than 12 months. I have to make a fair comment that their product and service are quite unique, and really supported my business growth during that period. If there is anything negative, I would like say their internal communication still have some spaces to improve, e.g. different sales person/account manager ... read more
Business response:
Hi, I'm truly sorry to learn about the communication issues you were having with our team. Your frustration is understandable, and I want to make it right. Please email me at ciera.saldona@birdeye.com so I can identify your account and resolve your refund and cancellation.
How Can Birdeye Treat Customers So Badly...??? How can Birdeye treat customers so badly for a company that bases itself on getting Positive Reviews... It should have been a sign when Birdeye didn't have any Google Reviews and you can't leave one... Poor Customer service. They will not respond to emails even though I can see they have been read. All Rah Rah when I signed up and then I was left with no support or help. I send email after email, I phone and leave messages but nobody at Birdeye seems to be concerned or willing t... read more
Business response:
Hi Paul, We sincerely apologize for the experiences you have faced. I want to make things right and assist with your concerns immediately. Please email me at ciera.saldona@birdeye.com so I can resolve all concerns promptly.
Do not use. Will not cancel your service when they don't deliver. If I could give zero I would. Do not use this company. They will not cancel your subscription and then want you to pay for 2 years when you told them after 3 months the service does not provide what they stated when being signed up. Avoid at all cost. I now need to cancel my credit card to stop further payments. So disappointing that companies can hold you to ransom.
Business response:
We sincerely apologize for the negative experience you had with our service. We take customer satisfaction very seriously, and we would like to have the opportunity to address your concerns and resolve this issue promptly. Please contact me at ciera.saldona@birdeye.com so I can resolve this matter for you.
THE WORST EXPERIENCE EVER There is not an option for 0 stars so I guess 1 it is. We have been trying to get in contact with someone to assist us with out account since January 2024. It is now the end of March and no contact or resolution. Emails get ignored and phone calls do get returned even when told they will. The customer service teams when calling cannot do anything to help and just waste time on hold. We essentially need to cancel our service with Bird Eye but instead they have continued to debit out account without p... read more
Business response:
Hi Mikal, I'm truly sorry to learn about the communication issues you were having with our team. Your frustration is understandable, and I want to make it right. Our team will be reaching out to assist with your cancellation.
Frequently asked questions about BE Australia - Alexandria
How is BE Australia - Alexandria rated?
BE Australia - Alexandria has a 4.6 star rating with 1,957 reviews.
When is BE Australia - Alexandria open?
BE Australia - Alexandria is closed now. It will open tomorrow at 9:00 a.m.