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BE Australia - Alexandria

4.6

About this business

Location details

85 O'Riordan St, Suite 1.02, Alexandria, NSW, 2015, Australia

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.61,948 reviews
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Luke's profile image
10 months ago

Fraudulent / Theft We cancelled month to month service with Birdeye in early September. We have since been charged for September, October and now November with written confirmation the payment status was expired (They also advised this in September). They rarely respond to emails and the responses we have received only address half of the issues raised. I highly recommend you save yourself the hassle and spend your money with any business other than Birdeye. There are multiple others that offer the same/similar services and ... read more

Business response:

Hi Luke, we are deeply sorry to hear about your experience following your cancellation. Your feedback is invaluable to us, and we are committed to making the necessary improvements to enhance our services. Our team is thoroughly reviewing your case and will be in touch promptly to address these issues. 

Luke's profile image
10 months ago

Update: Edited UPDATE 22/11/2024: Full refund of disputed months received, review edited to reflect this and all other complaints discontinued. We cancelled month to month service with Birdeye in early September. We have since been charged for September, October and now November with written confirmation the payment status was expired (They also advised this in September). They rarely respond to emails and the responses we have received only address half of the issues raised. I highly recommend you save yourself the hassle a... read more

Business response:

Hi Luke, we are deeply sorry to hear about your experience following your cancellation. Your feedback is invaluable to us, and we are committed to making the necessary improvements to enhance our services. Our team is thoroughly reviewing your case and will be in touch promptly to address these issues. 

Zoe's profile image
10 months ago

ABSOLUTE ROBBERY ABSOLUTE ROBBERY!!!!! Do not go with Birdeye. They don't advise that renewal is coming up like all other businesses, just like to take the $10,000 out of you account!!! Then try to get hold of anyone to discuss this....that is another issue. 

Business response:

Hi Zoe, we sincerely apologise for the inconvenience and frustration you’ve experienced with the cancellation process. This does not reflect the standard of service we aim to provide. Our team is actively reviewing your case and will reach out promptly to assist with the cancellation and refund. 

Kym Falzon's profile image
Kym Falzon 
a year ago

Birdeye DO NOT RETURN PHONE CALLS **Title: Disappointing Onboarding Experience with Birdeye** I initially had a positive impression of Birdeye, particularly with their sales team. They were incredibly easy to communicate with and efficiently processed my $6,300 investment. However, my experience took a turn during the onboarding process. During the sales pitch, I was promised a seamless integration between Birdeye and Google, touted as one of the few platforms capable of direct communication with Google. Unfortunately, this ... read more

Business response:

Hi Kym, we sincerely apologise for the inconvenience and frustration you've experienced during the onboarding process. Our support team is actively reviewing your case and will reach out to you promptly to resolve the issue. Thank you for your patience as we work to make this right. 

Mountain Man Electrical's profile image
Mountain Man Electrical 
a year ago

Do not sign up with Birdeye!! We are completely disappointed, frustrated and feeling scammed by Birdeye. We have been with them for over 12 months and it is my guess that all the positive reviews here are actually fake or from companies who have only been subscribed to them for a month or so. Initially everything seemed fine, however now we have the following problems, and no one at Birdeye will return our call: 1. OUR CUSTOMERS CANNOT SEND US MMS THROUGH BIRDEYE TEXTING PLATFORM: We specifically asked for our customers to b... read more

Business response:

Please accept our sincerest apologies for your experience. Your feedback is invaluable to us, and we are committed to making the necessary improvements to enhance our services and platform. Our team is actively reviewing your case and is dedicated to resolving these issues as soon as possible. 

DEC's profile image
a year ago

stressful Currently unable to cancel subscription. Birdeye have not delivered on services and used incorrect email making the entire contract benefits nil and void. Requested refund and cancellation several times to no success. They up sell constantly and you get harassed by new account managers. This is an AI offshore program that is only interested in sign up, up sell and watch out for the 90 Day notice to cancel. DO NOT USE 

Business response:

We're truly sorry to hear about your experience. Please reach out to me directly at joanne.hong@getbirdeye.com.au with your account details and any additional information. I’m here to ensure we pinpoint and resolve the issue as swiftly as possible. 

Sasha P.'s profile image
a year ago

Do not use, possibly a scam Giving one star, as I cannot give less then that. Terrible customer service, have been trying to cancel the service for the last 3 months due to not receiving the services we were told we would recieve. Been told cancellation and refund is in process and each time I contact them they say they are looking into it. As others have mentioned this business is possibly a scam. Would not use them or recommend them. 

Business response:

Hi Sasha, we are deeply sorry to hear about your experience with our cancellation process. Please know that this is not the level of service we strive to provide. Our team is thoroughly reviewing your case and is committed to addressing your concerns promptly. 

Tristan W.'s profile image
Tristan W. 
a year ago

Do not sign up with this company! THE WORST! I am still awaiting my refund. I have lost count of how many times I have contacted this company to get my money back with no success. Frustrating beyond belief!! If anyone at Birdeye is reading this, which I highly doubt, please make contact! 

Business response:

Hi Tristan, we sincerely apologise for the inconvenience and frustration you've experienced regarding your refund. Our team has ensured that the refund has been processed, and an onshore staff member will provide confirmation as quickly as possible. We appreciate your patience as we work to make this right. 

Jarrad M's profile image
a year ago

Its a TRAP! Do not use this company, they have great up front boiler room sales people then their platform doesn't come close to their promises. I requested to leave and they wouldn't cancel my account until I spoke to someone, made 3 online meetings which they didn't turn up to just so they could continue charging me fees for an extra 2 months and wouldn't refund the payments. The worst overall experience I have had with any service provider in 16 years of business! It's a TRAP! 

Business response:

Hi Jarrad, we sincerely apologize for the inconvenience you experienced with our software and the difficulties encountered during the cancellation process. This does not reflect the standard of service we aim to deliver. Rest assured, our team is currently investigating your case and we are dedicated to finding a resolution as swiftly as possible. 

Frequently asked questions about BE Australia - Alexandria

How is BE Australia - Alexandria rated?

BE Australia - Alexandria has a 4.6 star rating with 1,948 reviews. 

When is BE Australia - Alexandria open?

BE Australia - Alexandria is open now. It will close at 5:00 p.m.