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BE Australia - Alexandria
- Internet Marketing
- Alexandria, NSW
About this business
Location details
85 O'Riordan St, Suite 1.02, Alexandria, NSW, 2015, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Stick to Podium Upon signing up we had such a horrible experience we had to turn to the ACCC - upon hearing this Birdeye went above and beyond to keep us as customers and even offered us a free period during our contract. Our new account manager was very responsive and did do his best to help us get the most out of the platform although it is quite outdated and is better suited to a smaller business with an old school way of thinking. Upon migrating our website from one platform to another we made the decision that we no lon... read more
Business response:
Hi Bree, I'm truly sorry to hear about the challenges you faced with Birdeye. Your experience does not reflect the level of service we aim to provide. Your feedback is incredibly valuable, and I'm committed to addressing your concerns promptly. Please reach out to me directly at charlotte.steele@getbirdeye.com.au so that I can personally rectify the situation and ensure that your needs are met. Again, I apologise for the inconvenience caused and thank you for bringing this to my attention. Kind Regards,
No Support Horrible company that claims to be Australian but completely abandoned support soon as the sale is complete.
Business response:
Hi Russell, I am sorry to hear about your negative experience with Birdeye. Can you please email me directly at charlotte.steele@getbirdeye.com.au with a few more details on your account? I can then look into this matter promptly and assist you. Thank-you.
Rip Off What a rip off. They charged me for services that were never done for nearly 1 year, overcharged for the monthly subscription (which was lucky I picked up on), don't return calls or emails. (Their excuse is that that person does not work there anymore. Must be a high turn around on employees.) Then for approximately 3 months, sending me an email saying there was a problem with my payment and the account was overdue, and they had my credit card on file. And now, I'm still trying to get control of my website from them ... read more
Dishonest business practices Despite being a BirdEye customer since their days as 'Cube,' my satisfaction with their service has dwindled over the past 12 months. Despite numerous meetings and phone calls expressing my discontent, the company has been unresponsive, avoiding communication while still charging us fees without our consent, even after advising them we would not be renewing our contract. I strongly caution anyone contemplating a partnership with BirdEye to explore alternative options. The lack of responsiveness a... read more
Business response:
Hi Molly, Thank you for sharing your feedback, and I'm genuinely sorry to hear about your experience. I apologise for the frustration caused by the lack of responsiveness and any unauthorised charges. This is not the level of service we aim to provide. I'd like to investigate this matter promptly. Could you please provide more details, such as your account information to me at charlotte.steele@getbirdeye.com.au, so I can address your concerns directly? Thank you for your patience, and I look forward to assisting you.
Zero stars would be appropriate They have not generated any leads for us & they don't provide the promised service. They don't deliver any service and don't care to respond except to charge us monthly. Seems to be no more than elaborate scam of small business and would recommend it be avoided.
Business response:
Hi Douglas, I'm sorry to hear about your experience, and I understand your frustration. Our goal is to provide valuable services and generate leads for our clients. I would appreciate the opportunity to investigate this matter further and address your concerns. Could you please provide more details about your account and reach out to me directly at charlotte.steele@getbirdeye.com.au? Thank-you.
Be careful with them when it comes to payment and invoices I have been with them for almost a year. Wasn't that bad until they dropped the ball about two months ago. The customer service not answering the calls or emails. That applies to account department too. They keep sending you the bill for few months back and hopping for you to pay without questioning them. When they realise I caught them, they said they have an issue with new accounting system and if I can send them the receipt of payments and they cleared it out. Whe... read more
Business response:
Hi Hossein, We're genuinely sorry to hear about your frustrating experience. This is not the level of service we aim to provide. We understand the importance of prompt and accurate responses. Please accept our sincere apologies for any inconvenience caused by the billing issues and the lack of resolution. We take your feedback seriously and will investigate the matter thoroughly to ensure it's addressed promptly. If you could share your account details with me directly at charlotte.steele@getbirdeye.com.au, we'd like to esca... read more
All Spin - Brokers steer clear We are a mortgage brokerage in Australia who were sold on this by slick sales staff who constantly bad mouthed their competitors. The product is not fit for purpose, after sales support is deplorable, people don't respond, completely disregard or ignore question or concers and even address you by the wrong name. We are seeking a refund as this product is not fit for purpose and has not delivered as promised, and have been completely ignored. We will be making official complaints with Australian... read more
Business response:
Hi Steve, I'm sorry to hear about your experience with the software and support team, and I appreciate you bringing this to our attention. Please share your account details with me directly at charlotte.steele@getbirdeye.com.au, so I can investigate and assist you promptly.
Sales call masquerading as a support call I just received a call from 0405 655 930 stating that they had an inquiry from my company (not true) but some of the details weren't correct and needed to be fixed up. I'm not a fan of cold call sales calls, but then receiving them and the caller trying to trick you into buying their product by making you believe that you filled an inquiry is just unethical.
Business response:
Hi Ruben, I apologise for any inconvenience caused by the recent call. This was not our intention, and I appreciate your feedback. Rest assured, I'll investigate this matter to ensure it doesn't happen again. If you do have further concerns, please reach out to me directly at charlotte.steele@getbirdeye.com.au to discuss.
Frauds and liars Still trying to charge another year. Supplied my recording re sign up and this was from a year ago. Did not notify on the roll over and I missed out by a few day. Would not recommend at all be very careful.
Business response:
Hi Craig, I'm sorry to hear about your experience. We deeply apologise for the inconvenience you experienced with your contract. To promptly address this issue, could you please reach out to me directly at charlotte.steele@getbirdeye.com.au? We can then locate your account details, investigate the matter and work towards a resolution. Thank you for bringing this to my attention.
Frequently asked questions about BE Australia - Alexandria
How is BE Australia - Alexandria rated?
BE Australia - Alexandria has a 4.6 star rating with 1,973 reviews.
When is BE Australia - Alexandria open?
BE Australia - Alexandria is closed now. It will open at 9:00 a.m.