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BE Australia - Alexandria
- Internet Marketing
- Alexandria, NSW
About this business
Location details
85 O'Riordan St, Suite 1.02, Alexandria, NSW, 2015, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
How Can Birdeye Treat Customers So Badly...??? How can Birdeye treat customers so badly for a company that bases itself on getting Positive Reviews... It should have been a sign when Birdeye didn't have any Google Reviews and you can't leave one... Poor Customer service. They will not respond to emails even though I can see they have been read. All Rah Rah when I signed up and then I was left with no support or help. I send email after email, I phone and leave messages but nobody at Birdeye seems to be concerned or willing t... read more
Business response:
Hi Paul, We sincerely apologize for the experiences you have faced. I want to make things right and assist with your concerns immediately. Please email me at ciera.saldona@birdeye.com so I can resolve all concerns promptly.
Do not use. Will not cancel your service when they don't deliver. If I could give zero I would. Do not use this company. They will not cancel your subscription and then want you to pay for 2 years when you told them after 3 months the service does not provide what they stated when being signed up. Avoid at all cost. I now need to cancel my credit card to stop further payments. So disappointing that companies can hold you to ransom.
Business response:
We sincerely apologize for the negative experience you had with our service. We take customer satisfaction very seriously, and we would like to have the opportunity to address your concerns and resolve this issue promptly. Please contact me at ciera.saldona@birdeye.com so I can resolve this matter for you.
THE WORST EXPERIENCE EVER There is not an option for 0 stars so I guess 1 it is. We have been trying to get in contact with someone to assist us with out account since January 2024. It is now the end of March and no contact or resolution. Emails get ignored and phone calls do get returned even when told they will. The customer service teams when calling cannot do anything to help and just waste time on hold. We essentially need to cancel our service with Bird Eye but instead they have continued to debit out account without p... read more
Business response:
Hi Mikal, I'm truly sorry to learn about the communication issues you were having with our team. Your frustration is understandable, and I want to make it right. Our team will be reaching out to assist with your cancellation.
DO NOT USE THIS INDIAN COMPANY DO NOT SIGN UP FOR THIS COMPANY EVEN IF THEY OFFER FREE SERVICE. It’s a scam. The company was sold in 2023 and customer service is pathetic. When you call the number that is given on the website doesn’t matter what you call for technical support, accounts or billing same Indian guy answer the phone for all matters. Promised me to get someone from team to call me before end of the day for 2 weeks never received a call. After calling them every day for 2 weeks straight I finally gave up and sent ... read more
Business response:
Hi Chamara, I'm truly sorry to learn about the communication issues you were having with our team. Your frustration is understandable, and I want to make it right. If you could please contact me directly at ciera.saldona@birdeye.com. with a few more details on your account, I'll prioritize resolving this matter promptly for you.
Deceitful liars and professional scam artists I can't believe the United States government allows this company to scam hard-working tax-paying small-business Americans. These people have the nerve to tell me I can break our contract after they can't fulfill their contract. All I can do is laugh. I wish I had checked out their reviews before signing up. In my experience, every 1 star they received couldn't be more true. This company will tell you they are a Google partner. They will tell you they can fix your business name, a... read more
Unresponsive and apathetic support This company bought the company I had signed up with in 2021. No mention of this takeover was supplied to me. The monthly payments kept coming out with both company names in the invoices then it stopped saying CUBE online. They actually WERE Aussie based and were great at setting up and hosting my website. The gist is shockingly high and it has gone up nearly $100 per month ... I am no longer contracted and trying to reach someone to cancel but they are not helpful stating I have to book on... read more
Business response:
Hi Annie, we apologize for the negative experience you had with our team. We take customer feedback seriously and will address this immediately. Please email me at ciera.saldona@birdeye.com so I can identify your account and support your cancellation.
Not worth headache terrible, dont sign up before reading all reviews on all other websites. just want to sign up but no way to get out of it. everything is outsourced who have no idea what they are doing. false promises not even able to start up properly after 3 weeks of paying but giving no option to cancel. PLEASE DONT SIGN UP BEFORE ASKING HOW TO CANCEL IN CASE YOU ARE NOT HAPPY WITH SERVICE.
Business response:
Hi Nisha, we apologize for the negative experience you had with our team. We take customer feedback seriously and will address this immediately. Please email me at ciera.saldona@birdeye.com so I can identify your account and support your cancellation.
Unethical - Dont fall for these guys Very unethical company. Don't fall for this guys, they just want to have you sign the contract and lock you in. They don't care about clients experience and satisfaction. This is the terrible experience that I am having with them.
Business response:
Hi Charles, I am sorry to hear about the trouble you're having. Please reach out to me directly at charlotte.steele@getbirdeye.com.au so I can assist you and resolve your concerns asap. Thank-you.
Avoid at all costs Birdeye is a terrible unresponsive company. I would highly recommend you steer clear of them. Warning bells should have rung, when a company that specialises in reviews doesn’t allow you to review them on Google. My contract has ended, however I cannot get into contact with them to cancel. They are now saying I am automatically re-contracted until September 2024. (I have a contract that states otherwise) I have now been charged $1750AUD after requesting the service to stop. I can say with complete confiden... read more
Business response:
Hi Tim, I'm truly sorry to learn about the issues you're facing while attempting to cancel your account. Your frustration is understandable, and I want to make it right. If you could please contact me directly at charlotte.steele@getbirdeye.com.au with a few more details on your account, I'll prioritise resolving this matter promptly for you. Best regards,
Frequently asked questions about BE Australia - Alexandria
How is BE Australia - Alexandria rated?
BE Australia - Alexandria has a 4.6 star rating with 1,973 reviews.
When is BE Australia - Alexandria open?
BE Australia - Alexandria is closed now. It will open at 9:00 a.m.