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BE Australia - Alexandria

4.6

About this business

Location details

85 O'Riordan St, Suite 1.02, Alexandria, NSW, 2015, Australia

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.61,948 reviews
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Ruben's profile image
a year ago

Sales call masquerading as a support call I just received a call from 0405 655 930 stating that they had an inquiry from my company (not true) but some of the details weren't correct and needed to be fixed up. I'm not a fan of cold call sales calls, but then receiving them and the caller trying to trick you into buying their product by making you believe that you filled an inquiry is just unethical. 

Business response:

Hi Ruben, I apologise for any inconvenience caused by the recent call. This was not our intention, and I appreciate your feedback. Rest assured, I'll investigate this matter to ensure it doesn't happen again. If you do have further concerns, please reach out to me directly at charlotte.steele@getbirdeye.com.au to discuss. 

Craig L.'s profile image
a year ago

Frauds and liars Still trying to charge another year. Supplied my recording re sign up and this was from a year ago. Did not notify on the roll over and I missed out by a few day. Would not recommend at all be very careful. 

Business response:

Hi Craig, I'm sorry to hear about your experience. We deeply apologise for the inconvenience you experienced with your contract. To promptly address this issue, could you please reach out to me directly at charlotte.steele@getbirdeye.com.au? We can then locate your account details, investigate the matter and work towards a resolution. Thank you for bringing this to my attention. 

annoyed's profile image
a year ago

Robbery Don’t ever use this company, they offer the world and do absolutely zero for you. Tried to cancel our contract 8months in with no luck.. Still taking money for nothing… Don’t not use this company. 

Business response:

Hi, I'm genuinely sorry to hear about your negative experience with Birdeye. We apologise for the inconvenience caused. To address your concerns promptly, please reach out to me directly at charlotte.steele@getbirdeye.com.au so I can connect you with our support team, we can then begin investigating the matter and working towards a resolution. 

Joshua G.'s profile image
a year ago

Stealing!!! I had a 12 month contract that has expired however Birdeye direct debited another monthly payment and now it has been over a month and no refund. You can't get through when you contact them, you have to just leave a message and who knows when they are going to call you back!! 

Craig L.'s profile image
a year ago

Frauds I would not recommend this company. When it came time to cancel I was told I needed another 12 months for my contract had re started and only wanted a 12 month contract to see if I could increase work. I was never even informed about this. I have had to get another job for I’m so quiet. Can’t afford to pay the home lone or car repayments or medical bills for the children they don’t care. My wife has 3 jobs part time jobs. They did a good job an until you want to cancel. I’m so disappointed in the pressure tactics and ... read more

Morgan's profile image
a year ago

If I could give 0 stars I would. If I could give 0 stars I would. Once this company was bought out about 12 months ago is when it turned to rot. I signed up for a 12 month evergreen contract, and they clearly stated that they would be in contact with me every few months and they would let me know when the contract was coming to an end so I could choose to opt out if needed. ‘You wouldn’t be left to my own devices’ and the renewal notice wouldn’t ’sneak up on you’ was the exact words I have proof of this conversation on a rec... read more

Saad H.'s profile image
a year ago

Avoid! Shady company Almost no benefit to my business. After the 12 months was up and I wanted to cancel they are saying I’ve automatically signed up for another 12 months, received no notice or communication, and it’s impossible to get anyone in the phone. 

Serge Videl's profile image
Serge Videl 
a year ago

DONT SIGN UP WITH BIRDEYE I have finally been able to cancel a 12 month contract with Birdeye that cost me over A$3000, for absolutely no benefit to my business. I never even got success in using the social posting feature. Not one review came through the platform and the only business lead messages I got through the platform were from chinese scams... 

James P.'s profile image
a year ago

Read The Reviews Below , Do Not Sign Anything Shocking treatment, fully harassed into signing 12 month agreement , funds withdrawn even before I returned the agreement I wish I had never agreed, everything goes to india as soon as you sign,requested release and they try to blame me, they cannot connect me, was fully lied to by sales person. This is exactly why you do not engage with groups like this!! 

Frequently asked questions about BE Australia - Alexandria

How is BE Australia - Alexandria rated?

BE Australia - Alexandria has a 4.6 star rating with 1,948 reviews. 

When is BE Australia - Alexandria open?

BE Australia - Alexandria is open now. It will close at 5:00 p.m.