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BE Australia - Alexandria
- Internet Marketing
- Alexandria, NSW
About this business
Location details
85 O'Riordan St, Suite 1.02, Alexandria, NSW, 2015, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DO NOT USE THIS INDIAN COMPANY DO NOT SIGN UP FOR THIS COMPANY EVEN IF THEY OFFER FREE SERVICE. It’s a scam. The company was sold in 2023 and customer service is pathetic. When you call the number that is given on the website doesn’t matter what you call for technical support, accounts or billing same Indian guy answer the phone for all matters. Promised me to get someone from team to call me before end of the day for 2 weeks never received a call. After calling them every day for 2 weeks straight I finally gave up and sent ... read more
Business response:
Hi Chamara, I'm truly sorry to learn about the communication issues you were having with our team. Your frustration is understandable, and I want to make it right. If you could please contact me directly at ciera.saldona@birdeye.com. with a few more details on your account, I'll prioritize resolving this matter promptly for you.
Deceitful liars and professional scam artists I can't believe the United States government allows this company to scam hard-working tax-paying small-business Americans. These people have the nerve to tell me I can break our contract after they can't fulfill their contract. All I can do is laugh. I wish I had checked out their reviews before signing up. In my experience, every 1 star they received couldn't be more true. This company will tell you they are a Google partner. They will tell you they can fix your business name, a... read more
Unresponsive and apathetic support This company bought the company I had signed up with in 2021. No mention of this takeover was supplied to me. The monthly payments kept coming out with both company names in the invoices then it stopped saying CUBE online. They actually WERE Aussie based and were great at setting up and hosting my website. The gist is shockingly high and it has gone up nearly $100 per month ... I am no longer contracted and trying to reach someone to cancel but they are not helpful stating I have to book on... read more
Business response:
Hi Annie, we apologize for the negative experience you had with our team. We take customer feedback seriously and will address this immediately. Please email me at ciera.saldona@birdeye.com so I can identify your account and support your cancellation.
Not worth headache terrible, dont sign up before reading all reviews on all other websites. just want to sign up but no way to get out of it. everything is outsourced who have no idea what they are doing. false promises not even able to start up properly after 3 weeks of paying but giving no option to cancel. PLEASE DONT SIGN UP BEFORE ASKING HOW TO CANCEL IN CASE YOU ARE NOT HAPPY WITH SERVICE.
Business response:
Hi Nisha, we apologize for the negative experience you had with our team. We take customer feedback seriously and will address this immediately. Please email me at ciera.saldona@birdeye.com so I can identify your account and support your cancellation.
Unethical - Dont fall for these guys Very unethical company. Don't fall for this guys, they just want to have you sign the contract and lock you in. They don't care about clients experience and satisfaction. This is the terrible experience that I am having with them.
Business response:
Hi Charles, I am sorry to hear about the trouble you're having. Please reach out to me directly at charlotte.steele@getbirdeye.com.au so I can assist you and resolve your concerns asap. Thank-you.
Avoid at all costs Birdeye is a terrible unresponsive company. I would highly recommend you steer clear of them. Warning bells should have rung, when a company that specialises in reviews doesn’t allow you to review them on Google. My contract has ended, however I cannot get into contact with them to cancel. They are now saying I am automatically re-contracted until September 2024. (I have a contract that states otherwise) I have now been charged $1750AUD after requesting the service to stop. I can say with complete confiden... read more
Business response:
Hi Tim, I'm truly sorry to learn about the issues you're facing while attempting to cancel your account. Your frustration is understandable, and I want to make it right. If you could please contact me directly at charlotte.steele@getbirdeye.com.au with a few more details on your account, I'll prioritise resolving this matter promptly for you. Best regards,
Stick to Podium Upon signing up we had such a horrible experience we had to turn to the ACCC - upon hearing this Birdeye went above and beyond to keep us as customers and even offered us a free period during our contract. Our new account manager was very responsive and did do his best to help us get the most out of the platform although it is quite outdated and is better suited to a smaller business with an old school way of thinking. Upon migrating our website from one platform to another we made the decision that we no lon... read more
Business response:
Hi Bree, I'm truly sorry to hear about the challenges you faced with Birdeye. Your experience does not reflect the level of service we aim to provide. Your feedback is incredibly valuable, and I'm committed to addressing your concerns promptly. Please reach out to me directly at charlotte.steele@getbirdeye.com.au so that I can personally rectify the situation and ensure that your needs are met. Again, I apologise for the inconvenience caused and thank you for bringing this to my attention. Kind Regards,
No Support Horrible company that claims to be Australian but completely abandoned support soon as the sale is complete.
Business response:
Hi Russell, I am sorry to hear about your negative experience with Birdeye. Can you please email me directly at charlotte.steele@getbirdeye.com.au with a few more details on your account? I can then look into this matter promptly and assist you. Thank-you.
Rip Off What a rip off. They charged me for services that were never done for nearly 1 year, overcharged for the monthly subscription (which was lucky I picked up on), don't return calls or emails. (Their excuse is that that person does not work there anymore. Must be a high turn around on employees.) Then for approximately 3 months, sending me an email saying there was a problem with my payment and the account was overdue, and they had my credit card on file. And now, I'm still trying to get control of my website from them ... read more
Frequently asked questions about BE Australia - Alexandria
How is BE Australia - Alexandria rated?
BE Australia - Alexandria has a 4.6 star rating with 1,957 reviews.
When is BE Australia - Alexandria open?
BE Australia - Alexandria is closed now. It will open tomorrow at 9:00 a.m.