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Bear River Casino Resort
- Hospitality
- Loleta, CA
About this business
Location details
11 Bear Paws Way, Loleta, CA, 95551, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 a.m. | |
| Tue | 9:00 a.m. to 5:00 a.m. | |
| Wed | 9:00 a.m. to 5:00 a.m. | |
| Thu | 9:00 a.m. to 5:00 a.m. | |
| Fri | 9:00 a.m. to 5:00 a.m. | |
| Sat | 9:00 a.m. to 5:00 a.m. | |
| Sun | 9:00 a.m. to 5:00 a.m. |
Hotel staff are nice. Has free parking which is great. Rooms are old and not very clean. It was very noisy as you can easily hear other people talk in the hallway at 2am.
Business response:
Hi Tsu Yang! Thank you for your feed back. We'll work on fixing that problem. We hope to have you back as a guest some time soon.
Business response:
Thank you dear guest for taking the time to leave feedback regarding your recent stay with us. We apologize for the experience you had and that there was a belonging left in the room from a previous guest. This is something that definitely does not meet our standards here at Bear River Casino Resort. We did receive notifications of the incident via Hotel Front Desk shift reports and it sounds like staff did attempt to rectify the problem with you. We appreciate you bringing this to our attention and know that follow up has b... read more
Cheap but that's about it The room is really basic. They also tack on an additional $75 room deposit charge before you can get your room. The casino is small and not a wide variety of games. The beds are mid and there is nothing else around.
Business response:
Thank you for your feedback!
Front desk staff was not nice in the evening when I arrived at midnight. She didn’t inform me of anything the hotel offered as in breakfast or even that there was a Starbucks in their location. She check me in and didn’t even tell me where the elevators were or where to park. Super unfriendly and definitely not worth $230 a night. Also location is not convenient at all. Must drive 30 minutes from town to go here.
Business response:
Thank you Tiffany for your feedback! I am very sorry to hear about your experience with us. We will let our management know so we can improve on future stays. Thank you!
Convenience of parking and unloading my luggage.
Na
Business response:
Thank you.
Rude employees
Business response:
Thank you for your feedback!
They never cleaned my room. They didn't even change my towels
Business response:
Good Morning Cristal, Thank you for taking the time to leave feedback regarding your recent stay. Our Housekeeping staff only provides stay over service upon request or on every third day of guest's stay. My apologies if this was not relayed to you at check in. This is also noted inside of the key card holder. We are happy to provide service upon request on any day. I will follow up with staff and remind them to make sure this is communicated at check in. Thank you for choosing Bear River Casino Resort, we look forward to ha... read more
Frequently asked questions about Bear River Casino Resort
How is Bear River Casino Resort rated?
Bear River Casino Resort has a 4 star rating with 5,493 reviews.
When is Bear River Casino Resort open?
Bear River Casino Resort is open now. It will close tomorrow at 5:00 a.m.