Bel Furniture Sugar Land

Janet C. 

on Yelp

4 years ago

I purchased a bedroom suite back in March 2022 from Bel Furniture - Sugarland. I kept getting the runaround and excuses why my furniture was not delivered on time. We are now in July 2022 and I finally received the remaining piece of my furniture suite. I sent an email to the District manager who didn't even have the courtesy to get back to me. I paid for my furniture in full when I bought it but Bel would not compensate me for the interest of delay on how long it took them to deliver my furniture. I spent $2,400 with Bel an... read more

Jill J. 

on Yelp

4 years ago

I would highly recommend you not to come in the store and waste your TIME! I made a purchase on 3/21/22 just for the to cancel the day before the delivery on 4/22/22 to say that the product is no longer AVAILABLE! Why would you sell furnitur that you know you Don't have? Then when I requested a refund they stated they needed to talk to corporate. You didn't need corporate when you politely withdrew the money from my account. please be where save you time and money and find somewhere else to purchase. 

Mehran G. 

on Yelp

4 years ago

Bel furniture is one of the worst customer service business I have ever seen. I have purchased 6 pcs king bed set with this understanding that the Chest Drawer is included based on the conversation with the sale person. I purchased the set but on the delivery I realized the chest is not included and they define the Bed in 3 pcs (So weird). After my complain they claimed it is a misunderstanding from my side. However, the the invoice was not clear as well to avoid any misunderstanding, Just mentioning the "6pc king bed set" a... read more

Jamison W. 

on Yelp

4 years ago

Horrible customer service. The store showed no flexibility with delivering my furniture. I clearly communicated my schedule and kindly asked for any late afternoon or evening delivery. Yet, they acted like such a simple request was SO impossible. They tried to get me to leave work mid-morning on my first day at a new job to receive the furniture. I was told since my residential area was so close to the store, I was at the top of the delivery list. However, on the day I actually was available to receive the furniture, I had t... read more

Pri F. 

on Yelp

5 years ago

25% RESTOCKING FEE! BEL SUGAR LAND: What a complete joke! Daisy and Margarita are the WORST customer service people I have come across in a long time. They sold us broken furniture and refused to come pick it up, refused to reimburse me, screened my calls and never returned my voice messages and as the icing on the cake, Daisy wanted to charge us 25% restocking fee for not being able to fix the issue. I filed a dispute with my bank to get my money back and I got it ALL BACK! Daisy can take that 25% fee she wanted to charge u... read more

Kashif S. 

on Yelp

5 years ago

They are very bad people. They are cheater. They make customers fool & takes money. They are very nice & soft spoken at first, but when you purchase they play games with you. No takecare for delivery time, wrong delivery ,no replacement, no insurance. You give them call to call many time but no answer come from them. Many things are going on . Be careful from them. I will never ever go there anymore no matter what. 

Faith D. 

on Yelp

5 years ago

Bel furniture has good quality furniture at good prices....Their customer service is the WORSE!!! They truely need some training in their customer service area it sucks!!! I purchase one accent table, two end tables and one coffee table. The coffee table and end tables was delivered scratch. I contacted bell furniture and they said they would replace all three tables, delivery drivers show up for the 2nd time with only the coffee tables, this table was worse then the 1st coffee table I had. Call into the delivery departm... read more

Rasi W. 

on Yelp

5 years ago

Worst customer service, and products ever. Their sales pitch is amazing -- buy the furniture, pay for the warranty and at the end of the one year period, we will even refund you the warranty if you don't use it. Guess what, my dining room table chair cracked within a month of purchase. Called their store and asked me to send an email with the picture. I did so, on 06/07/2020, and get no response. A month later I send another email (07/17/2020) because I don't hear, again no response. Call again and they say that they cannot... read more

Angel S. 

on Yelp

5 years ago

I purchased several pieces from here and am having a lot of delivery issues. For some reason they weren't able to deliver the bed I purchased, so I had to rent my own truck which end up costing the same price as the bed - I should've just purchased a nicer bed with free delivery elsewhere. Not only that, the bed didn't come with any instructions so I cannot put it together. It's been sitting in a corner unassembled for over a month. Secondly, I purchased a couch on about June 10 and it will not be delivered until September... read more