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Beyer Subaru
- Auto Repair
- Alexandria, VA
About this business
Location details
7416 Richmond Hwy, Alexandria, VA, 22306, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
My vehicle service issues where handled promptly and efficiently. Other service questions where looked into and answered as well.
They tried to get me to change my battery. I took the car to another shop and had the battery checked. It was fine. When I called the service manager to complain, he was dismissive and rude.
Business response:
Thank you for sharing your experience with us. Your feedback is important, and we are dedicated to ensuring every customer feels appreciated and heard. This presents a valuable training opportunity for our team, and we're committed to maintaining high standards as part of our ongoing efforts to continually enhance the quality of our service. As a leader in customer satisfaction, we truly value your input and will use it to continue improving the experience for all our customers. Please feel free to reach out for any further ... read more
This was my 2nd time taking my car for the same issue and I was told that I need to record the issue to prove that it exists. This it hasn't been repaired. Also, both times I was told that they have done a car wash, while my car wasn't washed at all. ( Sandy is polite and attentive, but the repair crew aren't professional at all)
Business response:
Thank you for sharing your experience with us. We're glad to hear that Sandy provided attentive service, and we understand how frustrating it is when an issue persists. We aim to ensure every visit upholds our commitment to quality. We take your feedback seriously and will address this with our staff as part of our ongoing efforts to improve our standards. - The Management Team
The repair that I asked wasn't don't and my car was dirtier than the time of drop off yet I was told that it was washed!
Business response:
Hi there! Thank you for sharing your feedback with us. We're committed to providing thorough service and ensuring every vehicle is returned in top condition. Your satisfaction is important to us, and we want to make sure you have the best possible experience. A member of our team will be in touch with you shortly. - The Management Team
This is the second time I've had issues with Beyer Subaru post-service. Their computers were down during my July 2024 service and they said they would email me a receipt (it should reflect an oil change and tire rotation). No email arrived. I have since called, emailed, and chatted with their bot, and none have resulted in me receiving a receipt in 2 months of trying. All I want is a receipt for my records.
I brought my car in due to the change oil light came on asking me to place the vehicle in park to resume. It stated that the vehicle had over 18k miles in which was lie. They told me that they did not have no loaner cars but once they found out I purchased the vehicle from that dealership they changed there mind and told me they had a loaner for me. They stole some of my change off the side of my door but I should've known better to not leave my money on the door but i had just got off work.
Business response:
Hi there! We understand your frustrations and appreciate you bringing this to our attention. We aim to ensure every visit upholds our commitment to quality. We take your feedback seriously and will address this with our staff as part of our ongoing efforts to improve our standards. - The Management Team
Experience was bad I went to buy purchase front break pads for my 2016 subaru forester when I was at the cashier paying for it I asked for %10 off parts that I have received via Email to use any time and the cashier told me that the parts department employee was supposed to applied it (when the parts department gave me the parts to go pay for them he immediately roll down and close) The cashier told me she couldn't do nothing about it, I told her that it was false advertisement for not honoring a coupon
Car inspectionjust looking for repair business. Took it to two other inspection sites, both would have passed inspection. Quote from one: "they're just struggling for service customers"
Frequently asked questions about Beyer Subaru
How is Beyer Subaru rated?
Beyer Subaru has a 4.7 star rating with 3,706 reviews.
When is Beyer Subaru open?
Beyer Subaru is closed now. It will open at 7:00 a.m.