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Beyond Debt
- Credit Counseling Service
- Stafford, QLD
About this business
Location details
National Head Office, 1/57 Hayward St, 1/57 Hayward St, Stafford, QLD, 4053, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | 10:00 a.m. to 3:00 p.m. |
The only thing that annoyed me was the $1 surcharge EVERY week for allowing them to take money out of my account directly and the lack of a BPay option that wouldn't have had a surcharge... nothing like paying another $350+ just to be allowed to pay. other then that all good.
Once everything was put into place it was fine the setting up was a nightmare for me as for many many years I had an excellent credit rating then when I decided to try to make life a little easier for myself and consolidate I was treated like **** from the banks...... constant phone calls... even over many years I was their excellent customer....
At the beginning of it all i was told that there would be no ********* market against my credit history. Only to find out that the mark against my name is nearly as bad as going bankrupt.
Business response:
<div>We were concerned by your feedback so we pulled the call recording from the 18th of May 2015.Exactly 6 minutes into the conversion our consultant clearly states: “With this particular option, it does place a notation on your credit file for 5 years just to say that you’ve entered into an agreement with your creditors, and it means that you can’t have any credit while you’re in it.”<br /></div><div><br /></div><div>The consequences of your chosen debt solutions was also clearly stated in the paperwork that you signed and... read more
Whenever I called the customer service was great, only reason 3 stars not 5 is I believe the whole process wasn't really explained to me at the beginning and that they took advantage of my confusion and vulnerability at the time
The company should have been more clear on the words they are using.I did not realised that I am basically on the same level as a person that claimed bankruptcy .Not happy about the silver lining of the service.
Business response:
<div>Hello Nathalie,</div><div><br /></div><div>Thank you for your feedback - Agreements do leave a notation, similar to Bankruptcy, on a person's credit file, however they are not the same thing. Bankruptcy has additional consequences. Thankfully, in most cases, the credit file notation only stays for a period of 5 years and once that is complete, you can enjoy a clean credit file plus the numerous benefits of being debt-free! If you'd like to speak with us about your individual situation, please feel free to call us on 130... read more
They were good. Only did like that they follow up. They set things up at first and were then happy to take your money for the next how ever many years. They didnt check in on your situation throughout your term
I was young when I signed up to the part nine debt agreement and feel that I was not made aware of my other options prior and was misinformed of my future credit rating classification and lending ability
They miscalculated my repayments blamed me and had to extend my term of contract because of their error. Unapologetic just wanted to push blame on me as they couldnt accept their own error.
Business response:
<div>Hi Tamara,</div><div>Sorry you felt let down by our team. Once an agreement is accepted by creditors the amount you agree to pay in total is set. Only a variation can change that amount and it seems we did one variation for you. If you would like to discuss this further please call 1300 725 052(option 2, option 4).<br /></div>
The service I received was great. But at the end of the debt agreement I received a letter to say that my credit would be clears in 4 weeks time but as this has stil not happens I can not even get a mobile phone deal this needs to be addressed asi have tried to ring several times to sort it out and get no response as I am told someone will call me back and they don't.
Business response:
<div>Hi Janine,</div><div>We thank you for bringing this to our attention, and apologise that Veda did not action our initial request. Due to the privacy act we are not able to confirm our requests to clear credit files have been actioned. We will continue to work with you to resolve this issueas part of our aftercare service, for as long as it takes.<br /></div>
Frequently asked questions about Beyond Debt
How is Beyond Debt rated?
Beyond Debt has a 4.8 star rating with 1,804 reviews.
When is Beyond Debt open?
Beyond Debt is closed now. It will open tomorrow at 8:00 a.m.