Beyond Debt

Trusted Customer 

on Feefo

5 years ago

oh if there was a 0 stars believe me that would be my rating. you guys are morally corrupt trash to be honest. i never once had the details of this explained to me. i was ripped off and taken advantage of by a disgusting company in my vulnerable moment!!!! absolute trash!!!!!! i don’t even know how this is legal !!!! DO NOT SIGN A DEBT AGREEMENT !!!! 

Joanne Maree Hayes 

on Feefo

5 years ago

Allow customers to pay through bpay. Would have saved $$’s and wouldn’t have to wait for them to take schedule almost always failed collections 

Trusted Customer 

on Feefo

6 years ago

I felt that this solution was pushed through as the only option I had left short of bankruptcy. While they met the legal obligations, it became clear the agenda was to make money from me (quite a bit actually) when I later found out that I could have contacted banks myself and requested stop credit, or reduced balance, without the risk to my credit score. My fault for doing less research than I should’ve, but I still feel like a pawn used to perpetuate business. It’s be better if the had said less about it being to ‘help me’... read more

Bradley Troy Meredith 

on Feefo

6 years ago

Initial analysis of debt was good and explained things well. That's where things went pear shaped, I recieved correspondence that payments would come out fortnightly, yet payments were coming out weekly, when I contacted them - we don't care what the signed letter you have says, the agreement is for weekly payments so thats whats going to happen. No offer to refund defaults I had been charged, it was just bad luck. Very poor service. 

Trusted Customer 

on Feefo

7 years ago

Need to make it a bit more clear just how serious a debt agreement is. If I'd known it'd be on my record for 5 years, I would've just gone bankrupt and saved myself alot of financial stress. I thought I was just consolidating my loans. Can also be a bit rude when a payment has been missed. 

Deborah Gail Stuart 

on Feefo

8 years ago

improve information to customers about how it will effect their credit rating during and after. I was unable to even get a prepaid internet service due to this debt agreement 

Trusted Customer 

on Feefo

9 years ago

The only thing that annoyed me was the $1 surcharge EVERY week for allowing them to take money out of my account directly and the lack of a BPay option that wouldn't have had a surcharge... nothing like paying another $350+ just to be allowed to pay. other then that all good. 

Trusted Customer 

on Feefo

9 years ago

Once everything was put into place it was fine the setting up was a nightmare for me as for many many years I had an excellent credit rating then when I decided to try to make life a little easier for myself and consolidate I was treated like **** from the banks...... constant phone calls... even over many years I was their excellent customer.... 

Trusted Customer 

on Feefo

9 years ago

At the beginning of it all i was told that there would be no ********* market against my credit history. Only to find out that the mark against my name is nearly as bad as going bankrupt.