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Big Bully Turf
- Artificial Turf
- San Diego, CA
About this business
Location details
350 Tenth Ave, Suite 820, San Diego, CA, 92101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
Buyer beware! This was my second project completed by Bully. My front yard was completed years ago and is beautiful. The backyard was completed last month. It has not been a good experience. Be warned about the following: Communication is sparse and you will have to pursue answers once they have your money. Do NOT give them a deposit thinking they will hold it for the mandated cool off period. I cancelled the first contract in two days (3 day period given). They deposited the money and even with numerous calls and promise... read more
Business response:
Hello Holli, Thank you for your feedback. We’re glad to hear you were pleased with your front yard project. We take customer concerns seriously and would like to note that all customers are provided with a contract to review and sign before work begins. Regarding deposits and refund requests, our Accounts Receivable Department is available at 702-487-8900 to discuss those matters directly. We appreciate your comments and will use them to continue improving our processes and customer experience.
Made appointment at SD fair for rep to come out to our house to remodel our back yard. He came At appointed time like a bat out of hell. Talked real fast. After we told him what we wanted he took some measurements. He said he would be back in his office by 4 PM. And send pictures and a quote. Verified my email. It has been over 36 hours and never received any email or follow up call.
Business response:
Hello Janet, we are so sorry to hear about your experience with getting the estimate sent to you. Please give us a call at your earliest convenience 888-894-7782 so we can get you taken care of and hopefully rectify this situation for you.
I have had the worst experience of the numerous contractors I have hired to do work at my house. It seems they low-ball their bid to do your job, pressure you to sign the contract the first time you meet with them and then ask for $3000 more once the project is started. When I had questions, I either didn't get a return call or 'that is the way they do it'. Instead of getting a contract laying out exactly what you are paying for, they give you a contract with how much the down payment is, the materials cost, and final ... read more
Business response:
Hello Peg, Thank you for taking the time to share your feedback. While we are sorry to hear that portions of your experience did not meet your expectations, we appreciate your acknowledgment that the rebuilt wall was an improvement over the original installation and you have received our gesture of goodwill. Our team takes customer concerns seriously, which is why we returned to rebuild the wall and worked with you to address the issues that were brought to our attention. We appreciate your business and thank you for the ... read more
I was told by a Big Bully Turf representative to spray the weeds with weed killer, I now have large areas of brown dead weeds throughout my turf. So much for my yard being green in the summer and green all year round as their commercial states. I would like to know what their 25 year warranty covers, it doesn't cover melting or weeds, so what exactly does it cover???
Business response:
Hello Toni, Thank you for sharing your feedback. We are sorry to hear about the concerns you are experiencing with weeds in your turf. Although, Weed control and ongoing landscape maintenance remain the responsibility of the property owner, and we can provide additional recommendations for mitigation if helpful. As a reminder, the warranty coverages and exclusions are provided at the time of final balance, and we include them with the final invoice email. If you need another copy, we are happy to resend it for your refere... read more
While the actual turf product looks and feels nice, I am incredibly disappointed with the dishonesty and poor execution from both the salesperson and the Project Manager. Prospective customers should be aware of several major discrepancies between what we were promised and what was actually delivered: 1. False Warranty Claims: We were promised a 5-year weed-free warranty due to their "superior prep work" and a 25-year transferable warranty. Both turned out to be false; there is no weed warranty and the 25-year warranty is ... read more
have grass coming up. I tried to call them no response they pressured me into signing and when I tried to cancel, they refused to let me cancel.
Business response:
Thank you for your feedback. We never want customers to feel pressured, and we strive to provide a transparent experience throughout the process. All projects do move forward under signed contract agreements that outline installation and cancellation terms. If you would like to schedule service regarding the grass coming up, please contact our Service & Warranty team at 888-894-7782 or send them an email at warranties.services@bigbullyturf.com
We had Big Bully come out and install a patio, retaining wall and irrigation. Everything was perfect until we had an issue with the irrigation and we don't know where it is coming from. We reached out to their customer service who was very rude and not helpful in the slightest. They wanted pictures and videos before they would send someone out. If it's under everything how do you take a picture or video of that? We had other work done in the back yard so they won't come and find out if it's their issue or not. Oasis the othe... read more
We installed our turf in April of 2025, specifically for the reason that it is " dog and kid friendly." We have been having nails pop up from the turf installation.I called and asked the company about this and they said it's very unusual, our fault that our dogs must have pulled them up and quoted me $150.00 to come out and inspect it, then they'll be back to fix it if needed. I told her this is very poor customer satisfaction as she repeated to me the same quote and abruptly finished her conversation with me. The installa... read more
We chose Big Bully Turf for the excellent product. But the installation and service was very poor. The installers caused several leaks in our sprinkler system, breaking the lines while removing our grass, pounding the nails through the pipes, and not capping off lines that were no longer used. When they came back to repair the lines, we found they had not put down weed barrier during installation. They put a thin weed barrier down and this did not prevent weed from coming through the turf. When they came back to repair a maj... read more
Business response:
Buffalo, we always strive to stand behind our work and help our customers whenever concerns arise. As you stated, we have completed all necessary repairs covered by our warranty. Weed barrier was placed in all areas of turf, but any additional or double layer of weed barrier was not paid for and is not part of our standard practice. We also spent time sharing tips and guidance on how to manage and minimize weed growth in our turf, since weeds can occasionally appear from airborne seeds or along edges regardless of the bar... read more
Frequently asked questions about Big Bully Turf
How is Big Bully Turf rated?
Big Bully Turf has a 4.1 star rating with 572 reviews.
When is Big Bully Turf open?
Big Bully Turf is open now. It will close at 6:00 p.m.