Big Bully Turf

Teri H. 

on Yelp

a year ago

My yard turned out great but the customer service after to fix a few easy but important issues have been horrific. Install was in April and they have blown me off ever since. Apparently they have all the time in the world for installs but are way too busy for the follow up. This makes me question how they prioritize warranty issues. 

Cassie Z. 

on Yelp

a year ago

Updating my review for Big Bully Turf. So, a year later I get a call that I need to pay the balance for my partial job done, due to a misunderstanding. I would have been happier if they had just completed the job that I asked to be done. A good while back I got a call for the rest of the payment. I told them the issue that I described in my unhappy review. They said, we don't want you to pay, if you are unsatisfied with the job. Even though I have the money. With my call I received today, it was time to pay. For an entire ye... read more

Cedric G. 

on Yelp

a year ago

I needed service from the contractor and I never got a call back from Big Bully Turf after paying over 14k I have been reaching out and no call back and will not honor there contract so I had to pay someone else to do the the job. DON'T TRUST THIS COMPANY THEY DONT HAVE A CUSTOMER SERVICE DEPARTMENT After talking with the VP of BBT we had reach an agreement and he will make everything right. I'm banking on his word. BBT can do good work if you have the right crew 

Edie H. 

on Yelp

2 years ago

In July 2024 big bully turf installed artificial turf to the front and backyard of my home. This is how they left it. The front yard contact was made with them several times. Week after week calls were placed. Text messages sent to them they all went ignored by them once the job was completed a walk-through was done. We pointed out the wooden blocks still in the yard. We were told that someone would come out and correct this issue. To this date three months after the job was completed still no one has come out. No one has co... read more

Marc T. 

on Yelp

2 years ago

The product is nice, but the company's communication and installation are abysmal. 1. I had to hound them to set up an installation date - no one reached out to me at any time. 2. When they were preparing to do the install, the day before they dropped off a huge roll of turf and blocked my driveway so we had to drive over a curb to leave the house. 3. The misquoted me, which we all learned during installation. Instead of a remedy, simply no one came back for weeks and left my yard half done. Someone called me from L... read more

Thomas L. 

on Yelp

2 years ago

After recieving many calls trying to sell the project and agreeing to use their service, plus paying a deposit, they stopped communicating completely. The work was to be done at an apartment with tenants and I needed a tenative schedule and timeline to share with the occupants. After numerous calls leaving messages asking for a call back I finally reached out and informed the saleperson I was cancelling the job. I recieved a call, with a demand for an additional $3500 and they would start the project. I asked for a guaran... read more

Ronald H. 

on Yelp

2 years ago

I contacted the company online to come out and give me a quote. A day later they reached out to me and we set an appointment date of 9/17. On 9/16 they called and said they needed my address via phone call and text. I called back, provided the info and was told my appointment was set. I also received an email stating the same. On 9/17 I set home and waited, the appointment time came and went. No phone call, no text, no email. I gave them the benefit of the doubt but it's 6:30 p.m. on the 18th and still no contact. I guess th... read more

sheree d. 

on Yelp

2 years ago

my turf turned out great . Darin was great at his job which is selling. can't say the same project manager David. During my final walk though I showed him the damaged sprinkler. He promised to have someone come to repair. Water was leaking everywhere. This was back in June, 2024. Currently I'm still waiting for a repair!! numerous phone calls and emails. Still nothing. very , very frustrating and disappointing. I spent 25k on it. It should be pristine. 

Dee J. 

on Yelp

2 years ago

Hello, When the grass was being put in, I stopped them because they used odd-shaped pieces of grass. I thought it would be one piece. They never said it wouldn't be one piece. I would have paid for the extra. They said that is how you do it. If I weren't happy, you would come and fix it. Then, the project manager looked at the grass installation, and I told him I was dissatisfied with the grass. I sent a message to Alma about us being unsatisfied with our grass installation and she has yet to respond to my email. I am ... read more