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Big Bully Turf
- Artificial Turf
- San Diego, CA
About this business
Location details
350 Tenth Ave, Suite 820, San Diego, CA, 92101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
The product is nice, but the company's communication and installation are abysmal. 1. I had to hound them to set up an installation date - no one reached out to me at any time. 2. When they were preparing to do the install, the day before they dropped off a huge roll of turf and blocked my driveway so we had to drive over a curb to leave the house. 3. The misquoted me, which we all learned during installation. Instead of a remedy, simply no one came back for weeks and left my yard half done. Someone called me from L... read more
After recieving many calls trying to sell the project and agreeing to use their service, plus paying a deposit, they stopped communicating completely. The work was to be done at an apartment with tenants and I needed a tenative schedule and timeline to share with the occupants. After numerous calls leaving messages asking for a call back I finally reached out and informed the saleperson I was cancelling the job. I recieved a call, with a demand for an additional $3500 and they would start the project. I asked for a guaran... read more
Business response:
Thank you for taking the time to share your experience, Thomas. At Big Bully Turf, we do believe that our customers deserve the best care and we work hard every day to deliver such service. We are disappointed to learn about your difficulties. Please reach out to us at 888.894.7782 so we can discuss this in further detail.
I contacted the company online to come out and give me a quote. A day later they reached out to me and we set an appointment date of 9/17. On 9/16 they called and said they needed my address via phone call and text. I called back, provided the info and was told my appointment was set. I also received an email stating the same. On 9/17 I set home and waited, the appointment time came and went. No phone call, no text, no email. I gave them the benefit of the doubt but it's 6:30 p.m. on the 18th and still no contact. I guess th... read more
Business response:
Ronald, thank you for your feedback. Your time, your interest in our services and the experience our customers and prospective customers have with us matter greatly to our team here at Big Bully Turf. One of our representatives will be reaching out to you shortly to speak to you.
my turf turned out great . Darin was great at his job which is selling. can't say the same project manager David. During my final walk though I showed him the damaged sprinkler. He promised to have someone come to repair. Water was leaking everywhere. This was back in June, 2024. Currently I'm still waiting for a repair!! numerous phone calls and emails. Still nothing. very , very frustrating and disappointing. I spent 25k on it. It should be pristine.
Business response:
Sheree, your feedback is very important to us. While we love hearing that your turf installation looks great, it's concerning that you are not completely satisfied with your experience. We will contact you directly to discuss your concerns.
Hello, When the grass was being put in, I stopped them because they used odd-shaped pieces of grass. I thought it would be one piece. They never said it wouldn't be one piece. I would have paid for the extra. They said that is how you do it. If I weren't happy, you would come and fix it. Then, the project manager looked at the grass installation, and I told him I was dissatisfied with the grass. I sent a message to Alma about us being unsatisfied with our grass installation and she has yet to respond to my email. I am ... read more
Business response:
Hi Dee. We are disappointed to read of your experience with our company. Big Bully Turf was created because we knew we could do better. We strive to provide quality customer care and the best products. We would appreciate the opportunity to mend this issue. Please give us a call at 1.888.894.7782. Thank you
As you can see in the picture, the finished project looks ok but I am not completely happy with my choice of Big Bully Turf. I chose them mainly because of the 20% price discount offer. The price discount has been going on for months, despite the tv advertising saying it is a "limited time" offer. Draw your own conclusions. The design included removing a concrete deck around the pool, replacing a path, replacing drains and turf over a large area. The design went through two changes and the salesman/designer was very responsi... read more
Business response:
Hi Gareth. We appreciate you taking the time to provide us with your valuable feedback. It is important to us, and helps us to continue to grow and improve. We are disappointed to learn about your difficulties. At Big Bully Turf, we do believe that our customers deserve the best care and we work hard every day to deliver such service.
Steve reached out four days later after my initial review of an unprofessional quote. Steve gave no o apology or anything. Then when I told him not to contact me he laughed at my message. Good job big bully turf.
Business response:
Hi Paul, at Big Bully Turf, we do believe that our customers deserve the best care, and we work hard every day to deliver such service. We understand how frustrating it can be, we are reaching out to your Design Specialist, and he will be in contact with your formal quote.
Loved the BigBully tv commercial. But the advertising is false, they don't stand by their services or product. Requested multiple times to get putting green repaired, due to installation left a line down the center of the green. Called and emailed for repair. Was told someone will be out to repair. Still waiting after 5 months.
Business response:
Rose, thank you for reaching out. We understand how that could be frustrating. We will be reaching out to you shortly to help get this issue resolved!
Already the company gave a bad first impression. We scheduled an appointment at the OC fair a week and a half ago for a Saturday at 10am. Saturday morning came and we had made arrangements that day around this appointment. No one called to confirm prior to this day but I guess they texted at 8:10am that morning but since it is a Saturday at 8am we were sleeping since our appointment wasn't until 10. We didn't respond back until around. 9:15 or so and then Jacob said his new eta was 11 since we didn't confirm when he text... read more
Frequently asked questions about Big Bully Turf
How is Big Bully Turf rated?
Big Bully Turf has a 4.1 star rating with 572 reviews.
When is Big Bully Turf open?
Big Bully Turf is open now. It will close at 6:00 p.m.