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Big Bully Turf
- Artificial Turf
- San Diego, CA
About this business
Location details
350 Tenth Ave, Suite 820, San Diego, CA, 92101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
Terrible communication. Their project manager David wasted 4 days of my time when they had to fix the turf they initially installed incorrectly. We had an appointment on the books for 3 months and then when it was time for them to fix the issue David told me that my appointment wasn't moved to the new system and they had to reschedule. I had tried to get ahold of David several days before the appointment and he didn't answer my text or calls until they were already supposed to be there. He then jerked me around for three mor... read more
Business response:
Thank you for your feedback. We’re sorry to hear that your experience has been frustrating. We understand how important clear communication and timely service are, and we regret that this situation has caused inconvenience. We are currently in contact through the appropriate channels and will continue to work toward a resolution in line with that process. A member of our team will be reaching out to you immediately. -The Big Bully Turf Team
The Turf is beautiful. However, the company mislead us and told us their finance company was offering a 0% financing option which is one of the reasons I went with them. Of course, when I got my bill, it wasn't 0%. Lesson learned. Double check everything they tell you! Also, on the first job they did we ordered their top of the line turf and they tried to install something that was discontinued. So be there when the turf comes if you hire them!! I won't be referred them to anyone anymore. I hired another company to finish th... read more
Business response:
Thank you for sharing your feedback. We’re glad to hear you’re happy with the appearance of the turf. We regret that there was any confusion regarding the financing options and the product used during installation. Clear communication and customer satisfaction are very important to us, and we take your comments seriously. We appreciate your honesty and will use your feedback to improve our processes moving forward. A member of our team will be reaching out to you shortly. -The BBT Team
This place sucks. They don't call back, damaged property with no remorse. The manager Dave promised to fix things... never showed up and didn't return calls. Run far away and don't do business with these incompetent morons. They get their money and then lie about retuning to fix mistakes.
Business response:
Hi Sandra, we’re sorry to hear that your experience with us didn’t meet expectations. Our goal is always to provide clear communication, reliable service, and a positive experience for every customer. We understand how frustrating this situation must have been, and we regret that we left you feeling this way. Your feedback is being taken seriously, and we’re using it to help improve how we follow up and follow through. A member of our team will be reaching out to you directly. -The Big Bully Turf Team
We started looking for artificial turf when our original turf was failing. We reached out to many companies and had them provide routes and went with Big Bully even though they were more expensive. The reason we went with them is that they provided reasons that were important to us with having 6 dogs. The main thing was the said that the infill that they used would reduce the grass heat by around 20% and that if we hosed it down it would be even cooler which is very important in AZ during the summer months. Once the grass wa... read more
I wanted to give them a better rating but in my experience with a company they will have someone that speaks English there for the completion of the job to make sure you're happy with the job. But that wasn't the case here. I was I wouldn't have any visible seams I have what looks like two seams within 4 feet of each other, and the turf was put down without being stretched the way it should have been stretched. I have a couple of drains in my yard but the young men made no allowance for making sure the water would go towards... read more
Business response:
Thank you for your feedback. We're sorry to hear that aspects of your experience didn’t meet your expectations. We appreciate you taking the time to share your concerns, and your comments have been shared with our team for review. A member of our team will be reaching out to you shortly. -The Big Bully Family
I received a response from the owner and not good enough. We should have been informed about the fence reflection and I have found others who had the same experience. All I have been offered is condolences and you have to pay. Certainly I will continue to warn people and maybe channel 10 has a story here. Have 2 others in my community claiming the same thing and I haven't even tried hard.
Business response:
Thank you for taking the time to share your experience. We’re sorry to hear about the issue you’re experiencing with the turf near your vinyl fencing, and we completely understand your frustration. Turf damage caused by sun reflection off vinyl or low-E windows is, unfortunately, a known industry challenge, and while we do our best to inform customers of potential risks during planning and installation, we acknowledge that it can still be a difficult and disappointing situation to deal with after the fact. We genuinely regre... read more
As soon as they got paid they became practically unreachable. The quality of the finishes was poor and very sloppy. Their project manager even admitted "they could've done it better". But higher management refused to take responsibility, or even come to see the job done in person. Not even a single apology, nothing. The crooked edges appear ALL AROUND the entire project. Not a single straight edge. They knowingly omitted better solutions in favor of the quickest cheapest option so they could get in and out and leave me... read more
Business response:
Thank you for your feedback. We’re sorry to hear about your concerns and are currently looking into the details of your project. We take these matters seriously and want to ensure they’re properly reviewed. We’ll be in touch directly to follow up.
Communication seems to be the running theme with this company. It is atrocious to say the least. The only reason they don't have one star is because of how hard their crew worked and I appreciate them so much. The management and sales team is the problem. Every time I needed something to get done, there was radio silence about it, until I bugged them to a point of answering. No reply on texts most times, and if they did, it would take a day or two or three. They say, nothing gets signed until you're happy, but the mome... read more
Business response:
Thank you for taking the time to share your feedback. We truly appreciate your recognition of the hard work our installation crew put into your project — they work incredibly hard, and we're glad that part of your experience stood out in a positive way. That said, we're genuinely sorry to hear that the communication and follow-through from our management and sales team fell short of your expectations. Your experience does not reflect the level of service we strive to provide, and it's clear from your review that we might ha... read more
We had a very disappointing experience with this turf company. The lack of communication was terrible from start to finish. They installed the wrong drains, which was not what we agreed upon. Despite the job not meeting our expectations and sections of turf needing to be replaced multiple times, they repeatedly demanded payment and Bryan Scott (VP of Big Bully Turf) threatened to place a lien on our home. We do not recommend Big Bully Turf based on our experience.
Business response:
We’re truly sorry to hear about your experience and appreciate you taking the time to share your concerns. It’s never our intention for a project to fall short of expectations, and we regret that communication did not meet your standards. Regarding the drainage and turf issues, we attempted to address and correct each concern brought to our attention, including making multiple visits to resolve them. Our goal is always to deliver a finished product that meets both the agreed-upon scope and the customer’s satisfaction.
Frequently asked questions about Big Bully Turf
How is Big Bully Turf rated?
Big Bully Turf has a 4.1 star rating with 572 reviews.
When is Big Bully Turf open?
Big Bully Turf is open now. It will close at 6:00 p.m.