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Big Bully Turf
- Artificial Turf
- San Diego, CA
About this business
Location details
350 Tenth Ave, Suite 820, San Diego, CA, 92101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
I was just advised that they will not be refunding my deposit. They tell you that if you want the rebate from SNWA that they have to come and inspect your yard. Well I could not get rebate through SNWA so I cancelled and they told me they will not be refunding due to not canceling within 3 days of quote. Such rip off company. Do not use them. Terrible business. Free money in owners pockets.
Business response:
Tina, we’re sorry to hear about your experience with the SNWA and appreciate you bringing it to our attention. We have fulfilled our obligations and are still ready and willing to complete the installation as agreed. Regarding the SNWA rebate, while we do advise that an inspection is typically required to qualify, the approval or denial of that rebate is entirely at the discretion of SNWA and is not something we control or can guarantee. Your concerns appear to be with SNWA’s process rather than our services, and we’d still... read more
Used this company because it's a women owner and my wife is a business owner as well and I had the worst experience with this company. Not only did they do a shitty job with my turf they are waaaay over priced. They messed up on my yard. Stained my street and driveway and let trash all over my yard. They have poor communication when the crew came out they don't even speak English. I would never use this company again . It was a nightmare to get them to complete my job correctly and clean up there mess. If I could give them ... read more
Business response:
Thank you for your feedback, Lex S. After reviewing our records, we’re unable to find a project associated with your name. If you believe this is in error, please feel free to contact us directly so we can better understand your concerns.
If I could give Big Bully Turf zero stars, I would. This was hands-down the worst experience I've ever had with a contractor. We hired Big Bully Turf for a very specific backyard project involving paver removal, drainage installation, and turf placement. Their salesman, Steve Rochambeau, assured us the job was simple and would be done in a few hours. He even convinced us to expand the project slightly--something we later scaled back without changing the core scope of work. From the moment we signed the contract, communicat... read more
Business response:
We’d appreciate the opportunity to learn more and address your concerns directly. At your earliest convenience, please contact us at Hello@BigBullyTurf.com with your full name, address, or job number so we can investigate the situation.
Don't do it. Poor installation. Weeds and grass were and are still growing into my turf not just around the ends but in the middle of my yard. Gophers are coming into my yard even when I was told I didn't need gophers wire by their inspectors. They were supposed to return to install that gophers wire once they realized I didn't need it. They tried to charge me for that. Workers brought the gophers wire, left it on my property, said they would be back to install it. 6 months later... everything is still in my yard. Not instal... read more
Business response:
We’re hate to hear about your experience and that we didn’t meet your expectations. That’s never the outcome we want for anyone who interacts with our team. We take all feedback seriously and would appreciate the opportunity to learn more, so we can address it. If you're open to it, please contact us directly at 888-330-0729 —we’d truly value the chance to make things right.
It get's worse they offer a 1 year same as cash and we paid the amount in full of $20,000.00 2 months before due. We received a notice from Good Leap "nothing good about these crooks" that we still owed $23,098.04. I called these chumps and asked why we still owed the balance and 15.9% interest and they said we needed to pay $98 for county recorder filing of lien. What it was 1 year same as cash and we paid 2 months before.. The Philippine representative in a heavy accent says " Look at page 6 in the fine print of your cont... read more
Business response:
9/5/24 **Updated Response** Hi Frank. Thank you for taking the time to share your feedback. It is unfortunate to hear that our company did not meet your expectations. Our team at Big Bully Turf is passionate about providing the best quality care and we are saddened to hear of your difficulties. We would appreciate the opportunity to discuss your experience in detail. Please give us a call at 1.888.894.782. Thank you 2/21/24 **Original Response** Hi Frank! Thank you for your wonderful feedback! We’re delighted to hear yo... read more
Overall, it was a very frustrating experience. Please be aware of their score on BBB. I wish we would have seen it before signing a contract with them. The product itself is good, but the communication and company services are horrendous. Also know the quality of work will depend on the crew they send to your project. I found out while all crews have the same turf, they do not have the same materials. The first crew who originally completed our job used decomposed granite (DG) as fill which was not compacted correctly. DG is... read more
Business response:
**Response to updated review 3/4/25** Hi Kyle. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. **Original response to review 2/19/25** Hi Kyle. Thank you for taking the time to share your feedback. We are disappointed to read of your experience with our company. Big Bully Turf was created because we knew we could do better. We strive... read more
My husband had Big Bully Turf come out to our house to get a quote for artificial turf. They're nothing but cheesy sleazy salesman trying to upsell you. It's funny how they make it sound like they're turf is extraordinary but yet it's pretty much the same thing everybody else has. Quinton was our sales rep and every time he talked, I sensed bullshit coming out of his mouth. Just so everybody knows their quote was 20% higher than anything we had from five other companies. I always give companies the benefit of the doubt with ... read more
Business response:
Thank you for taking the time to let us know how your experience was Heather. It is unfortunate to hear that our company did not meet your expectations. Big Bully Turf strives to provide the best products and competitive services.
I made an appointment with big bully Turf on their website. I confirmed my appointment via text with their sales person. Well the appointment time came and they no call no showed me. I texted the sales person with no response. I guess they don't want my business! I also just read the reviews communication seems to be a reoccurring issue!
Business response:
We appreciate you bringing this to our attention Michael. We are committed to providing excellent service and are looking into this matter.
Buyer beware. Please understand the company you are doing business with. My elderly parents decided to turf their yard because they are no longer physically capable of taking care of the yard themselves. Unfortunately they hired Big Bully Turf. Big Bully Turf came and installed turf at my parents house and blocked the street with cones so they could put materials next to the house. My parents received a $1,000 fine in the mail for obstruction of traffic. My parents provided the citation, pics and date of the infraction to Bi... read more
Business response:
"We appreciate your feedback, and we're sorry to hear that your parents had a negative experience Jared. We have sent your review on to our Regional Manager to address your concerns.
Frequently asked questions about Big Bully Turf
How is Big Bully Turf rated?
Big Bully Turf has a 4.1 star rating with 572 reviews.
When is Big Bully Turf open?
Big Bully Turf is closed now. It will open tomorrow at 8:00 a.m.