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Big Bully Turf
- Artificial Turf
- San Diego, CA
About this business
Location details
350 Tenth Ave, Suite 820, San Diego, CA, 92101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
I made an appointment with big bully Turf on their website. I confirmed my appointment via text with their sales person. Well the appointment time came and they no call no showed me. I texted the sales person with no response. I guess they don't want my business! I also just read the reviews communication seems to be a reoccurring issue!
Business response:
We appreciate you bringing this to our attention Michael. We are committed to providing excellent service and are looking into this matter.
Buyer beware. Please understand the company you are doing business with. My elderly parents decided to turf their yard because they are no longer physically capable of taking care of the yard themselves. Unfortunately they hired Big Bully Turf. Big Bully Turf came and installed turf at my parents house and blocked the street with cones so they could put materials next to the house. My parents received a $1,000 fine in the mail for obstruction of traffic. My parents provided the citation, pics and date of the infraction to Bi... read more
Business response:
"We appreciate your feedback, and we're sorry to hear that your parents had a negative experience Jared. We have sent your review on to our Regional Manager to address your concerns.
sloppy work and poor communication. Had to reschedule for them to come out to fix their sloppy work multiple times. No updates when no one show up as scheduled and I have to call to find out that no one will be showing on the date scheduled. I have to spend hours cleaning up the rocks/sand on the driveway and removing rocks that are thrown on my agave after they leave. No follow up after the project is completed. The project manager did not show up at the end of the project as he said he would. The crews just leave without f... read more
Business response:
Hi Nhi. Thank you for taking the time to share your honest feedback with us. Your frustrations are heard and we would appreciate the opportunity to discuss your experience in greater detail. Please direct message us with your full name and phone number and a member of our team will reach out to you. Thank you
Our prior turf (NOT done by Big Bully) lasted for 12 years and still looked almost brand new. We only replaced it due to the base (gravel, ground rubber, etc.) under the turf washing out under our patio walls. Now I wish we had kept the old turf. After only three years the Big Bully turf looks warn out, lumpy and uneven.
Business response:
Hi Donna. Our team at Big Bully Turf is passionate about providing the best quality care and we are saddened to hear of your difficulties. We do believe that our customers deserve the best care and we work hard every day to deliver such service. We would appreciate the opportunity to mend this issue. Please call us at 619.831.6550.
The sales pitch did not come close to what we were told to expect. We found this to be one of the worst experiences with a contractor that we have ever employed. It was a complicated project and the communication and lack of supervision and job performance was terrible.
Business response:
Hi Mike. Thank you for taking the time to share you feedback with us. At Big Bully Turf, we do believe that our customers deserve the best care and we work hard every day to deliver such service. We would appreciate the opportunity to discuss your experience in detail. Please send us a direct message with your phone number so we can reach out to you. Thank you
Are you kidding the worst experience I've every had from sales to Mr. big Bully which is a perfect name. I'm still trying to to get my deposit back. No work was done no supplies were ordered because they told me they couldn't finance me. Use any company but not this one. Kimberly must have been fired because she told me I would get my full deposit mailed to me and now Hanna won't return my call. I will not quit until I receive my deposit. I will also keep posting my experience and telling all my friends of which 3 have asked... read more
Business response:
Carla, thank you for bringing this to our attention. We’re sorry to hear that you had a negative experience with us. We take customer feedback very seriously and are working hard to make sure that this doesn’t happen again in the future. Please accept our sincerest apologies for any inconvenience this may have caused.
I was super excited about my new turf but the sales man got my order wrong and it was not finished on the date scheduled. Instead I was left with a muddy mess on my patio which created issues with rocks and pebbles. Having 5 puppies you can see the issue. Non the less they did have a 48 hour turn around but did not offer any discount due to the delay. After the work was completed it looked amazing but at a closer look you can see small gaps in the installation and not sure if it will cause issues in the future. Thank god for... read more
Business response:
Hi Moe. Thank you for taking the time to share your feedback with us. At Big Bully Turf, we strive to ensure our customers have the best possible artificial turf installation with quality customer service. We will have a manager reach out to you to discuss your experience in greater detail.
My yard turned out great but the customer service after to fix a few easy but important issues have been horrific. Install was in April and they have blown me off ever since. Apparently they have all the time in the world for installs but are way too busy for the follow up. This makes me question how they prioritize warranty issues.
Business response:
Hi Teri. Thank you for bringing this to our attention. Our team at Big Bully Turf is passionate about providing the best quality care and we are saddened to hear of your difficulties. A member of our team will reach out to you to discuss your situation in greater detail. Thank you
Updating my review for Big Bully Turf. So, a year later I get a call that I need to pay the balance for my partial job done, due to a misunderstanding. I would have been happier if they had just completed the job that I asked to be done. A good while back I got a call for the rest of the payment. I told them the issue that I described in my unhappy review. They said, we don't want you to pay, if you are unsatisfied with the job. Even though I have the money. With my call I received today, it was time to pay. For an entire ye... read more
Business response:
Cassie, thank you for reaching out. We are aware of your concerns and have been working with you for sometime to remedy the situation. We stand by our work and our project manager will continue to work with you to manage these concerns.
Frequently asked questions about Big Bully Turf
How is Big Bully Turf rated?
Big Bully Turf has a 4.1 star rating with 555 reviews.
When is Big Bully Turf open?
Big Bully Turf is closed now. It will open at 8:00 a.m.