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Big Bully Turf
- Artificial Turf
- San Diego, CA
About this business
Location details
350 Tenth Ave, Suite 820, San Diego, CA, 92101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
I received a response from the owner and not good enough. We should have been informed about the fence reflection and I have found others who had the same experience. All I have been offered is condolences and you have to pay. Certainly I will continue to warn people and maybe channel 10 has a story here. Have 2 others in my community claiming the same thing and I haven't even tried hard.
Business response:
Thank you for taking the time to share your experience. We’re sorry to hear about the issue you’re experiencing with the turf near your vinyl fencing, and we completely understand your frustration. Turf damage caused by sun reflection off vinyl or low-E windows is, unfortunately, a known industry challenge, and while we do our best to inform customers of potential risks during planning and installation, we acknowledge that it can still be a difficult and disappointing situation to deal with after the fact. We genuinely regre... read more
As soon as they got paid they became practically unreachable. The quality of the finishes was poor and very sloppy. Their project manager even admitted "they could've done it better". But higher management refused to take responsibility, or even come to see the job done in person. Not even a single apology, nothing. The crooked edges appear ALL AROUND the entire project. Not a single straight edge. They knowingly omitted better solutions in favor of the quickest cheapest option so they could get in and out and leave me... read more
Business response:
Thank you for your feedback. We’re sorry to hear about your concerns and are currently looking into the details of your project. We take these matters seriously and want to ensure they’re properly reviewed. We’ll be in touch directly to follow up.
Communication seems to be the running theme with this company. It is atrocious to say the least. The only reason they don't have one star is because of how hard their crew worked and I appreciate them so much. The management and sales team is the problem. Every time I needed something to get done, there was radio silence about it, until I bugged them to a point of answering. No reply on texts most times, and if they did, it would take a day or two or three. They say, nothing gets signed until you're happy, but the mome... read more
Business response:
Thank you for taking the time to share your feedback. We truly appreciate your recognition of the hard work our installation crew put into your project — they work incredibly hard, and we're glad that part of your experience stood out in a positive way. That said, we're genuinely sorry to hear that the communication and follow-through from our management and sales team fell short of your expectations. Your experience does not reflect the level of service we strive to provide, and it's clear from your review that we might ha... read more
We had a very disappointing experience with this turf company. The lack of communication was terrible from start to finish. They installed the wrong drains, which was not what we agreed upon. Despite the job not meeting our expectations and sections of turf needing to be replaced multiple times, they repeatedly demanded payment and Bryan Scott (VP of Big Bully Turf) threatened to place a lien on our home. We do not recommend Big Bully Turf based on our experience.
Business response:
We’re truly sorry to hear about your experience and appreciate you taking the time to share your concerns. It’s never our intention for a project to fall short of expectations, and we regret that communication did not meet your standards. Regarding the drainage and turf issues, we attempted to address and correct each concern brought to our attention, including making multiple visits to resolve them. Our goal is always to deliver a finished product that meets both the agreed-upon scope and the customer’s satisfaction.
I was just advised that they will not be refunding my deposit. They tell you that if you want the rebate from SNWA that they have to come and inspect your yard. Well I could not get rebate through SNWA so I cancelled and they told me they will not be refunding due to not canceling within 3 days of quote. Such rip off company. Do not use them. Terrible business. Free money in owners pockets.
Business response:
Tina, we’re sorry to hear about your experience with the SNWA and appreciate you bringing it to our attention. We have fulfilled our obligations and are still ready and willing to complete the installation as agreed. Regarding the SNWA rebate, while we do advise that an inspection is typically required to qualify, the approval or denial of that rebate is entirely at the discretion of SNWA and is not something we control or can guarantee. Your concerns appear to be with SNWA’s process rather than our services, and we’d still... read more
Used this company because it's a women owner and my wife is a business owner as well and I had the worst experience with this company. Not only did they do a shitty job with my turf they are waaaay over priced. They messed up on my yard. Stained my street and driveway and let trash all over my yard. They have poor communication when the crew came out they don't even speak English. I would never use this company again . It was a nightmare to get them to complete my job correctly and clean up there mess. If I could give them ... read more
Business response:
Thank you for your feedback, Lex S. After reviewing our records, we’re unable to find a project associated with your name. If you believe this is in error, please feel free to contact us directly so we can better understand your concerns.
If I could give Big Bully Turf zero stars, I would. This was hands-down the worst experience I've ever had with a contractor. We hired Big Bully Turf for a very specific backyard project involving paver removal, drainage installation, and turf placement. Their salesman, Steve Rochambeau, assured us the job was simple and would be done in a few hours. He even convinced us to expand the project slightly--something we later scaled back without changing the core scope of work. From the moment we signed the contract, communicat... read more
Business response:
We’d appreciate the opportunity to learn more and address your concerns directly. At your earliest convenience, please contact us at Hello@BigBullyTurf.com with your full name, address, or job number so we can investigate the situation.
Don't do it. Poor installation. Weeds and grass were and are still growing into my turf not just around the ends but in the middle of my yard. Gophers are coming into my yard even when I was told I didn't need gophers wire by their inspectors. They were supposed to return to install that gophers wire once they realized I didn't need it. They tried to charge me for that. Workers brought the gophers wire, left it on my property, said they would be back to install it. 6 months later... everything is still in my yard. Not instal... read more
Business response:
We’re hate to hear about your experience and that we didn’t meet your expectations. That’s never the outcome we want for anyone who interacts with our team. We take all feedback seriously and would appreciate the opportunity to learn more, so we can address it. If you're open to it, please contact us directly at 888-330-0729 —we’d truly value the chance to make things right.
It get's worse they offer a 1 year same as cash and we paid the amount in full of $20,000.00 2 months before due. We received a notice from Good Leap "nothing good about these crooks" that we still owed $23,098.04. I called these chumps and asked why we still owed the balance and 15.9% interest and they said we needed to pay $98 for county recorder filing of lien. What it was 1 year same as cash and we paid 2 months before.. The Philippine representative in a heavy accent says " Look at page 6 in the fine print of your cont... read more
Business response:
9/5/24 **Updated Response** Hi Frank. Thank you for taking the time to share your feedback. It is unfortunate to hear that our company did not meet your expectations. Our team at Big Bully Turf is passionate about providing the best quality care and we are saddened to hear of your difficulties. We would appreciate the opportunity to discuss your experience in detail. Please give us a call at 1.888.894.782. Thank you 2/21/24 **Original Response** Hi Frank! Thank you for your wonderful feedback! We’re delighted to hear yo... read more
Frequently asked questions about Big Bully Turf
How is Big Bully Turf rated?
Big Bully Turf has a 4.1 star rating with 590 reviews.
When is Big Bully Turf open?
Big Bully Turf is closed now. It will open tomorrow at 8:00 a.m.